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Registering as a new iLab User

New BNC users need to setup a valid iLab account, and submit a Lab Access and Store Room purchase request 

Setup an iLab Account

Follow the written instructions, or video instructions below, to setup an iLab account

  • Internal Users (Purdue undergraduates, graduate students, post-docs, summer researchers, faculty, etc.)
  • External Users (researchers from other academic institutions, government labs, or the private sector)
    • Register for an iLab Account - External
      • Note: You may receive Purdue credentials as part of getting started at Birck, but you should use your external institution email to register for your iLab account. 
  • Dual Affiliated Users:
    • Users who are Purdue researchers and also performing work directly for an external institution (i.e. not as part of a Purdue sponsored program or graduate studies, where bills for your research will go directly to another institution) should make two iLab accounts: one internal for Purdue sponsored research, and another account affiliated with the external institution. Email ilabhelp@purdue.edu with any questions.

Submit a Lab Access and Store Room purchase request 

Navigate to BRK Utility Core Request Services Tab and follow the instructions in the video below to submit a Store Room and Lab Room Access Request:

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urlhttps://www.youtube.com/watch?v=TfBeNl7DeIA

After completing your submission, clicking on the "View My Requests" tab should look similar to the image below.

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iLab Customer Support Contact Information

First point of contact for any iLab issues at Purdue: ilabhelp@purdue.edu

Via Agilent:

Primary: 800-690-2957 

Backup: 617-297-2805

E-Mail:  ilab-support@agilent.com

On-line Chat: Click "Chat Now" button in the lower right.

Help Ticket Submit/Review Instructions