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Use this customer note as a generic response to Boilerkey tickets where other documentation is needed. If you assisted them in setting up their Boilerkey Self-Recovery Tool (SRT) during the call, delete the paragraph between the bars about SRT.

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Thank you for contacting us today about your Boilerkey issue, I believe that we were able to get everything taken care of for you.

 

If you HAVEN'T already enabled your Boilerkey Self-Recovery Tool,

The ITaP Customer Service

. I'm glad I was able to help with your BoilerKey login issue today. If you have any further issues or questions

Center may not be immediately reachable 24/7/365, so to maintain your ability to log in (ex. if you get a new device), please register for Boilerkey Self-Recovery
To register, visit https://www.purdue.edu/apps/account/flows/BoilerKey and select "Enable BoilerKey Self-Recovery via text messaging (e.g., you have a new phone, you need a new physical token)" on this page and confirm you cellphone number via text.


If you have any further issues with Boilerkey, please remember that you have several options for logging in with Boilerkey:

NOTE: For all Boilerkey passphrases, you should be starting with your 4-digit PIN then a comma

PUSH - push with app confirmation
Username: yourusername
Password:  PIN#,push

This will 'push' a authorization request notification to your phone.
NOTE: Once entered, you will only have about 15 seconds to open the mobile notification, and tap 'approve'.  If you can't complete this in 15 seconds, or you're in an area with a slow mobile connection, you may want to try the other option below.


CODE - PIN with code
NOTE: If you're using Duo Mobile and in an area with a slow mobile connection, or you need more time to complete your login, use this option.
Open the Duo Mobile app on your phone, select the drop down arrow for "Purdue University", tap the refresh icon and it will generate a new 6 digit pass code.

NOTE: Use this option if you are authenticating with a Boilerkey eToken.
 Press the button on your Boilerkey Token, it will generate a 6 digit pass code.

Your login should be:
Username: yourusername
Password:  PIN#,######


If this issue recurs, or you have further problems, please reply to this email or call us at our 24/7 service number 765-494-4000.


Thank you,
<<NAME>>


ITaP Customer Service Center
www.purdue.edu/goldanswers

For Tech Support:
West Lafayette: itap@purdue.edu


765-494-4000

 or (765) 494-4000 24/7 support
Purdue Northwest:  csc@pnw.edu or (219) 989-2888
IUPUI:  ithelp@iu.edu or (317) 274-4357
Purdue Fort Wayne:  helpdesk@pfw.edu or (260) 481-6030