...
Metrics for the above goals can be found at https://tableauqa.itap.purdue.edu/#/workbooksviews/1810ITaPMetrics/viewsITaPServiceQuality for team and individual performance.
Finesse Availability can be found at 2019_finesse_availability.xlsx (best viewed when downloaded). *** NOTE - REPORT IS BROKEN AGAIN. LOOKING INTO ALTERNATIVES ***
Customer Satisfaction (CSAT) can be found at https://tableauqa.itap.purdue.edu/#/views/ITaPProcessandOperationsMetrics/SurveyData
* Ticket Type = Incident, Urgency = Work Stopped, Impact = Widespread
** Monday – Friday, 8:00am – 5:00pm