Weekend On-call Supervisors
Sometimes the operator in TEL/IOC needs help with an issue and their supervisor is not on duty. Here are the steps that should be followed.
- If this happens during the weekend, the weekend on-call supervisor should be called. If you can not reach the on-call in a timely manner then try the next supervisor in line.
- Monday - Friday the on-call is the person who is scheduled to be on-call that weekend. ( So Mon - Sun is the same person. )
- The on-call supervisor can be contacted at any time at 765-496-4272.
- For each incident send an email to csc leadership (cscleadership@purdue.edu) stating who was called (and if they were reached,) and what the issue was. This is similar to sending email when contacting an admin. Log it as well.
...
PUPD Calls
Sometimes PUPD will call requesting information from ITaPPurdue IT, e.g. computer session data for a missing student. They may have already sent email to ITSP, but they are calling us so that we can contact ITSP immediately. Call and follow p up email to: security@purdueenterprisesec@purdue.edu Primary Primary: Steve Medel 737-229-0150 Secondary: Justin Greer 765-444-2994. Although security@purdue.edu may be listed as a follow-up email on some sources, emails to this address will generate a FootPrints ticket for each new email or keep reopening tickets if cc'd (like when itap@purdue.edu is cc'd). For now, enterprisesec@purdue.edu is the preferred follow-up address. If PUPD is asking for something else, consult the on-call supervisor as needed.