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In the event of a power outage, follow the guidelines below.
Safely and orderly escort customers from STEW 135 (HSSE walk-in desk)- Staff should gather in STEW G68. Close and lock the doors.
- Use the emergency flashlights for lighting.
- The phones will continue to function; they should be answered as normal.
- Record customer contact information on paper.
- Inform customers that questions requiring advanced troubleshooting or dispatch to a support partner may be delayed due to the power outage.
- Use the laptops in the CSC to record cases in FootPrints or to perform password resets.
- PAL 3.0 may continue to work for some time since the APs get power over Ethernet.
- If the Service Desk Manager is not in the CSC, notify them immediately using the Emergency Contact Information listed on page 12. If they are not available, please follow up with one of the backup contacts.
- If the outage lasts long enough that emergency lighting fails, or other safety factors force the evacuation of the CSC, follow the instructions for the appropriate LEVEL of building evacuation on pages 2-6.
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