UC4v12: C:\IOC\Automic\UserInterface\bin\UCDJ.EXE
Description: UC4 is a job scheduling system capable of coordinating information flows across many systems capable of internet connectivity.
PCA Email (updated 1/17/2024): itap-pcbus@purdue.edu, itap-pcstu@purdue.edu
Monitoring Instructions:
The IOC will take action and contact Productions Control Analysts (PCA) when the following scenarios occur:
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- Email 08:00-17:00 M-F, non-holiday workdays.
- Call PCA otherwise. PH: 765-496-0287. If no response from on-call, please continue to call every 30 minutes.
- If no response after three calls, contact the group manager: Craig Fee at 765-412-9972.
- You will be able to identify a General Job Failure when an Abend is in the "Other Abends" only.
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- Receive details from PCA regarding manual release job
- Get order to release the job
- Right click the held job, choose Modify Task > Release Manually
- Select Yes when the Operations Manager asks if the user wants to perform this action
- Send follow up email to the group that the job belongs to.
Retired - 03/23/2023 - Xerox Check Release:
ALEKS Process/UC4 Popups:
This is another process that will have a popup in the UC4 screen.
- Please Call call the PCA during non-business hours (765-496-0287) and any other instructions that the popup has in the body of the message. (Per PCA these as of 11/3/23, any popup specifically requesting to contact 765-496-0287 can now be emailed during business hours regardless of popup instructions. Other popups which request to contact a different number, like "PDW Watchdog has encountered an error" asks to call 765-494-7399, should still be called as normal unless those Admins say otherwise. Whether during business hours or non-business hours, please do not acknowledge the popups until someone has confirmed they are aware of the issue, an issue is ongoing, and/or we are already ignoring it.)
Agent Down:
To see if an agent is down in UC4 please follow the below steps:
- Look at the Activities: Monitored Processes Screen.
- If you see any of the below entries call PCA. 60287
**If you are unsure please call the number above, better to call than not**
Production Control has advised us the only information they need regarding UC4 abends are the "Object" (job name), "Abend/Error Code" and time of the abend. A log entry is not required for file transfers that complete successfully. Abends which require a call to the PCAs will all be entered into the log.
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If you have followed the above instructions your UC4 application will look like the below Screenshot:
Oracle Patching
Sometimes there is scheduled maintenance that affects UC4. The most common type is Oracle patching, usually scheduled once a month on a Saturday evening. The RFC name will typically contain "Student Systems and BI Warehouses Oracle Quarterly Patching." This maintenance may cause multiple PRD_ESA, PRD_REG, and PRD_DLS abends and/or popups, including "The ALEKS process has been delayed." Abend screenshots are below. Any abends or popups of these types may be emailed and then ignored until the end of the maintenance window.
UC4 Terminology
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