Find the group owner of the system page by: Going to Xymon.
Find the red production status indicator (pictured below), this should be red if there is an alarm.
Production Status Indicator.PNG Image Added
Click the red status indicator for the system affected.
Continue moving through the sub-menus until you find the page
If the page has special instructions at the top, make sure to follow these instructions when deciding if an admin should be contacted, and which admin should be contacted.
citrix.PNG Image Added 5. If the system name is clickable, there will be special instructions. Follow those instructionsSystem name.png. Clickable links will appear underlined as pictured below.  Image Added
These instructions are many times instructions about when NOT to call.
instructions.PNG 6. Once step 4 is complete, find the system in the Footprints Change and Release management CMDB. Search for the name of the system
Click on the related CI(s) link.
Click the bubble button CI’s to “Named server”
Click on the Managed by Relationship, and click “Go To”
The on call group information should be listed here.
7One example is below.
 Image Added 6. If there is no information from the previous steps Search the communication log for the alarming system.
Review past correspondence and determine who to call.
If the server starts with a “W” it is most likely the windows on call
If the server starts with an “L” it is most likely the unix on call.(Linux)
Consult with your coworkers.
Consult your supervisor, or on call supervisor. |