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Zoom tickets should be Classified as:
Communication & Collaboration > Conferencing > Zoom
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Limited technical support is provided by PWL and they may need to
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contact Zoom for software support, or PNW IT for account support.
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Zoom "How-to" video here: https://www.linkedin.com/learning/learning-zoom/stay-connected-with-zoom-meetings?u=21108259
(Dan) I want to clarify ITaP's level of support for Zoom, and where customers should be directed based on their specific request/issue.
- Zoom License Requests, Add-on Requests, Sign-on / Account Issues - These requests are handled and processed by PNW IT. Tickets can be cross-workspace moved in FootPrints.
- Zoom How-to / Technical Support - These types of requests are not formally supported by any group at Purdue. PNW IT does have an FAQ site that customers can refer to for some training materials (https://www.pnw.edu/information-services/services/zoom/), but any other support should be directed to Zoom directly (https://support.zoom.us/hc/en-us).
- Zoom Integration with Brightspace - Contacts from faculty regarding the use of Zoom with Brightspace should be escalated to TLT.
- Zoom Desktop Client Installs or Issues - These would need to be directed to the customer's desktop support group (CSDS, AgIT, ECN, etc.)
Mon 8/10/2020 11:17 AM
Purdue enters agreement to reduce cost of licenses for Zoom
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working on 1372832 right now... seeing how this pans out... (Nevermind, Jeannine Provided a work around that didn't need a license) |