The mission of the Customer Service Center is "...To provide the Purdue community with quality solutions to issues regarding ITaP ITSD resources through teamwork and collaboration with our IT partners." Our primary goal is to serve as the first point of contact for students, staff, faculty and others seeking assistance with ITaP services.
...
We are a fast-paced organization with a wide variety of teams working on several different projects simultaneously. Therefore, timely and courteous internal communication is also critical to the success of our organization. We must provide responsive and friendly customer service not only to our external customers, but also to each other, so that we can make consistent progress on our projects and provide a positive work environment for all Customer Service Center staff.
Goals of the Customer Service Center
- To provide a single point of contact for customersTo create a great place to work
- To record all contacts in the Incident Management System (FootprintsTDX)
- To provide consistent, high quality, and timely customer service
- To strive toward problem elimination