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For the following common issues, please gather the information outlined in the “What we need to know” section. Then, submit a footprints TDX ticket with the requested information assigned to ITAPIT_UCFIELD_ENGINEERING. The template "CSC.TelephoneServices" should be used when requesting assistance from the telephones team.OPS. Use the Qualtrics Survey link below to submit a request for telephone service:
Fun Fact: Issues with MiFi devices should NOT be assigned to UC_ENGINEERING; MiFi
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issues should be assigned to
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ASSET_MGMT
KB 1856118 - Are there general information and guides for requesting a Purdue-owned cellular/MIFI device
Service requests:
“I want to have Purdue Phone Service in my office”
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2. The PIC the phone is plugged into is not provisioned*
a. A data ticket should be submitted in this case to activate the PIC
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6. If the phone accepted the reset the Mute button will light up red.
* - Advanced Techniques for the Adventurous CSC Achiever:
Some Specialists, with the proper knowledge and access, may be able to use risque.itap.purdue.edu to determine a PIC's provision status prior to dispatching a service request to the Telephones team. This is extra bonus points; you are neither required nor expected to do this. But, it is possible. For further information on how Risque can make your life more interesting, please see "You and Risque; An Explorer's Guide to Risque-y Behaviour"; a Confluence page coming soon to a wiki near you.