The mission of the Customer Service Center is "...To provide the Purdue community with quality solutions to issues regarding ITaP ITSD resources through teamwork and collaboration with our IT partners." Our primary goal is to serve as the first point of contact for students, staff, faculty and others seeking assistance with ITaP services.
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- To provide a single point of contact for customersTo create a great place to work
- To record all contacts in the Incident Management System (FootprintsTDX)
- To provide consistent, high quality, and timely customer service
- To strive toward problem elimination