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titleSharepoint & BoilerAD

Microsoft SharePoint is a collaboration platform that allows multiple users to share and manage content, knowledge, and applications to empower teamwork, quickly find information, and seamlessly collaborate across the organization.
Please visit the SharePoint Service Description page for full details.

SharePoint users will have trouble using the application while Purdue continues to migrate its computer systems to the new BoilerAD domain. ITaP has some instructions to help overcome the issue. 
Users will know they are affected if they see a the message “Sorry, you don’t have access to this page” on SharePoint sites to which they know they have access.
Some users may be able to log in, but may not have access to content that was previously accessible, or they may not have the ability to edit lists, libraries or pages. 

Mozilla Firefox works best with SharePoint, and ITaP suggests using this browser with all SharePoint sites if possible.
NOTE: Some features, like “Open “Open with Explorer” Explorer” and “Export “Export to Excel,” will still require Internet Explorer.


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titleEscalation

SharePoint issues can be escalated to the ITAP_COLLABORATION team, but should ONLY be escalated AFTER the Specialist has reviewed the FAQ that ITAP_COLLABORATION has provided.


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titleSharepoint Frequently Asked Questions Website

The collaboration team has worked to create a customer-facing FAQ web page that allows Specialists and users to troubleshoot common issues with SharePoint.

NOTE: The majority of most SharePoint-oriented Knowledgebase articles' content have been replaced with links to this FAQ. Reference KB # 175886 for further assistance.

https://www.itap.purdue.edu/infrastructure/collaboration/sharepoint/faq.html


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titleWhere can I get help with SharePoint?

To request service:

Requests for this service (new site requests, troubleshooting, professional and consultation services, etc.) can be sent by email to sharepoint@purdue.edu. This email will generate a Help Desk request.

How to report problems or issues:

If a user is thusly affected, please consult the relevant article above for their particular browseryou need to report a SharePoint outage, please contact ITaP Customer Service at (765) 49-44000.

If you have a general SharePoint related inquiry, please email sharepoint@purdue.edu and your request will be submitted through our incident tracking system which is monitored during regular business hours.