ahThe The IOC operator's duties are primarily ones of observation and proactive intervention. The job revolves around inputs from Xymon and Grafana and other monitoring apps, as well as human feedback from sources such as the CSCPurdue It Service Desk, Classrooms, etc.
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| title | Instructions for Contacting an Admin Regarding an Alarm/Outage |
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Admin Follow-up Email TemplateAfter calling an admin to report an issue, a follow-up email should be sent to the admin's group (not the admin themselves) using the following template: Subject: "Follow-up regarding phone call about issue XXXXXX".
Body: <Name>,
This is a follow-up email regarding my phone conversation with <admin> about <Type of alert/Issue> for the <machine / system name>.
<Operator>
CSC/IOC Service Desk SpecialistPurdue IT Infrastructure Operations Center
(765) 496-7272
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| title | What to Monitor |
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On your workstation:On the monitoring computers: |
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| title | Shift Log |
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The IOC Shift Log (found here) is how records are kept during the shift and between shifts. While you are monitoring, one of your duties is to maintain the log. This includes being aware of existing log entries and their implications, making new log entries when certain events occur, and updating log entries as their status changes or new information is reported. The following events should be noted in the log when they occur: Further information on the process for updating and maintaining the shift log can be found here: IOC: Shift Log Entries. |