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titleWhat to Monitor

On your workstation:

On the monitoring computers:

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shiftlog

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titleShift Log

The IOC Shift Log (found here) is how records are kept during the shift and between shifts. While you are monitoring, one of your duties is to maintain the log. This includes being aware of existing log entries and their implications, making new log entries when certain events occur, and updating log entries as their status changes or new information is reported. The following events should be noted in the log when they occur:

  • All communications (e-mail, in person, phone, etc) between the IOC and other groups.

  • Service Alerts
  • UC4 Abends

Further information on the process for updating and maintaining the shift log can be found here: IOC: Shift Log Entries.