Plainview PPM Pro, also known as Innotas, can be found at https://purdueit.innotas.com/
CSC Specialists and Supervisors are expected to enter time accurately into Innotas on a daily basis. Time should be entered based on the number of scheduled hours you are working in a given day. Time should NOT be entered for breaks, lunches, or status update meetings.
Time should be entered into the following "Projects" as necessary:
- ITEU-CS-Support
- ITEU-CS-Fix
- ITEU-CS-Enchancement
"Support" is defined as any time spent on Service Requests phone calls or FootPrints ticket, OR time spent waiting to take the next phone call; IOC monitoring also falls into this project. The majority of your scheduled time will likely fall within this project.
"Fix" is defined as any time spent on Incident phone calls or FootPrints ticket.
"Enhancement" is defined as any time spent on 'non-defined' projects. For example, setting up or working a CSC Pop-up tent.
Time should also be entered for any specific projects that have been defined in Innotas and you are actively contributing to. For example, providing feedback for a change being developed as part of the 'ITEU-ITSM-BoilerKey Task Force' project.
Leaves
If you are out of the office on vacation, or sick leave, you are not to enter any time for that specific day. Additionally, you will need to mark yourself absent on the Innotas Resource Calendar.
CSC Specialists and Supervisors are expected to enter time accurately into Innotas on a daily basis. Time should be entered based on the number of scheduled hours you are working in a given day. Time should NOT be entered for breaks, lunches, or status update meetings.
Once set up properly, Innotas should save the configuration so you don't have to reconfigure it each time. The first time you open Innotas, it will probably look like this:
Line Items
At a minimum, all CSC Specialists should have these three line items, click "Add new" to add them to your timesheet, repeat for each:
- Check the box at the left end of the new line,
- Category should be "Project"
- Title should be:
- "ITEU-CS-Fix"
- "ITEU-CS-Support"
- "ITEU-CS-Enhancement"
- Task/Type for all three should be "1 - Task 1"
- Role for all three should be "Tech Specialist"
Weekdays vs Weekends
By default, Innotas only shows you a Monday - Friday timesheet for each week.
If you need to report hours for a Saturday or Sunday, or maybe your week is Friday - Monday,
You can change the days that are displayed by clicking the gear in the upper right,
Then selecting/deselecting the checkboxes for the appropriate days.
NOTE: On this window you can also fill in the "Expected hours per day" box, to utilize the progress icons. Use 7.5 hours if you normally work an 8 hour shift.
Time should be entered into the following "Projects" as necessary:
- ITEU-CS-Support
- ITEU-CS-Fix
- ITEU-CS-Enchancement
"Support" is defined as any time spent on Service Requests phone calls or FootPrints ticket, OR time spent waiting to take the next phone call; IOC monitoring also falls into this project. The majority of your scheduled time will likely fall within this project.
"Fix" is defined as any time spent on Incident phone calls or FootPrints ticket.
"Enhancement" is defined as any time spent on 'non-defined' projects. For example, setting up or working a CSC Pop-up tent.
Time should also be entered for any specific projects that have been defined in Innotas and you are actively contributing to. For example, providing feedback for a change being developed as part of the 'ITEU-ITSM-BoilerKey Task Force' project.
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