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StruxureWare Alarms

Firmware/Software update pop upsSend e-mail to ITI Data Center Management.
Communication lost

This alarm means that the server tried to talk to the device and didn’t get a response. Since all of the monitoring is done via the internet there will be times when a communication signal is lost. Please wait for 10 minutes for it to try again. If it still is alarming, contact DCM via {phone & email}.   If ALL devices in a room are down, call right away. Other reasons for a communication loss alarm: the building or room lost power, device lost power, network PIC or cable failure or network switch it is connected to is down.

Humidity AlarmsWhether they are low or high humidity, these alarms in StruxureWare should be reported by email only. Do not call for these alarms.
Battery Alarms for UPS devices.Battery alarms in StruxureWare for UPS devices (devices with "apc" or "trp" in the hostname) should be reported by email only - no phone call needed.

Physical Facilities

Physical Facilities will call to report planned maintainence on the CRAC & generator units listed below. Send email to ITI Data Center Management <ITIDataCenterManagement@ purdue.edu> when they start and stop.   Include the building, room, device name, and Physical Facilities technician name in the e-mail.  This work is automatically authorized and Data Center Management will advise the Physical Facilities technician if the planned maintenance or generator test must be suspended.  This is only for the equipment listed below.  In all other cases dealing with Physical Facilities requests for permission to do work call Todd Turner at 496-8214.

Generator Test TEL Nodes

    • ERHT
    • LAMB
    • LYNN
    • TEL

Crac units Data Centers

    • FREH G2 CRAC #1,2,3,4
    • FREH G57 CRAC 1
    • FREH G60 CRAC 1, ACG-2
    • HAAS CRAC 1,2,3
    • MATH B60 CRAC 1,2,3
    • MATH G72 Chiller
    • MATH G109 CRAC 5,6,13
    • MATH G190 CRAC 1,12,32

TEL Nodes

    • ERHT 5 CRAC 1,2
    • LAMB 20 ACG-20,21
    • LYNN G168 ACG-40, 41
    • TEL 210 CRAC 1,2,3

Launching the Application

Via ShortcutClick on the StruxureWare shortcut on the desktop.
Manually

Click start, Type StruxureWare, Click on StruxureWare Data Center Expert 7.2.0

The log-on information should be saved/auto-populated (The splash screen may have a slightly different appearance):

  • Hostname/IP Address = 128.210.29.25
  • Port = 80
  • Connection Timeout (seconds) = 10
  • Username & Password (Please see Passwords page)

After successfully logging on, the main screen looks like this:

Pay attention to the ‘Monitoring’ and ‘Surveillance’ buttons at the top left of the screen, they will be used at the console monitors. Also note the Device Groups and Active Alarms tabs. These will alert the user to equipment problems. 

Monitoring View

Active Alarms will be displayed under the “Active Alarms” tab, and the normal-status green checkmarks next to the devices will change to yellow or red, depending on the nature of the alarm(s).

  • Please make sure the Monitoring view is selected (as it is by default).
  • Select All Devices
  • Double check to make sure all Data Centers are accounted for.
  • Make sure the audio alarm is enabled by completing the following steps: 
    1. Go to File > Client Preferences > Audio Settings
    2. Click on "Play Sound when an Alarm Occurs"
    3. Click on the radio button for "Select Provided Audio File"
    4. Select "Tower Clock" from the drop-down list.
    5. Click "Apply"
    6. Click "OK"

The most important screens within the software to be monitored are the “Device Groups” and “Active Alarms” windows. We are looking for any color other than green , but specifically yellow and/or red in one or both of those windows. Yellow alarms should be monitored but not called on.

Red alarms are to be reported to Data Center Management immediately. These alarms should also have an audible ‘clock tower’ alarm to get your attention. If there is an alarm that presents and you are at all unsure of what to do, please call Todd Turner, as he would much rather be woken up for a questionable alarm rather than be left alone to sleep through a catastrophic meltdown.

All events should be logged on the ITaP Operations Log following standard procedures.





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