Installing software on CSDS supported computers process

When a customer requests the installation of software (including printers) on a CSDS supported computer, there are two possible options:

If the software is already packaged and available through SCCM:

1. The customer calls or submits a ticket requesting software be installed.  
2. Verify the computer name with the information on the Asset Information tab in FootPrints.
3. Forward the request to the customer's TC / DCL for approval.  This approval must be in writing and documented in the ticket.
   
   NOTE:  If the request is coming from the TC / DCL on behalf of the customer, this is considered an approval.  Department Head and Approved Fiscal Person are also considered 'approved persons'.  If the request is coming is coming from the TC / DCL for their own machine or access, this is considered approved as well.
   
   
4. Once the TC / DCL approves the installation of the software, it may be pushed to the computer.

If the software is NOT packaged and NOT available through SCCM:

1. Follow steps 1-3 from above.
2. Once the TC / DCL approves the installation of the software, assign the ticket to the ITCR_CSDS_SERV_MGRS group in FootPrints.
3. The Service Manager for the TC / DCL will send them a Software Request Form to determine the business need for the software. 
   • The TC / DCL will work with the customer to justify the need for the new software.
4. The form is returned to the Service Manager.  Any discrepancies are discussed and resolved.
5. If the Service Manager approves, the request is submitted to the Manager of IT Service Management for approval. 
   • If the requested software is an upgrade to already packaged software, it only requires approval from the Manager of IT Service Management.
   • If the requested software is new, it will need to be approved by the Associate Vice President of IT Customer Relations.
6. Once the request is approved, it is sent back to the Service Manager.  The Service Manager recordsthe approval in the ticket.
7. The ticket is then sent to the SCCM Administrators for packaging.
8. The software is packaged and tested with the customer.  
9. Once the customer approves the package, a collection is created in SCCM and marked for production.  If the ticket requires further installation, it is sent back to the CSC for deployment.