Plainview PPM Pro (Innotas)

CSC Specialists and Supervisors are expected to enter time accurately into Innotas on a daily basis.  Time should be entered based on the number of scheduled hours you are working in a given day.  Time should NOT be entered for breaks, lunches, or status update meetings.

Once set up properly, Innotas should save the configuration so you don't have to reconfigure it each time. The first time you open Innotas, it will probably look like this:

Line Items

At a minimum, all CSC Specialists should have these three line items, click "Add new" to add them to your timesheet, repeat for each:

• Check the box at the left end of the new line,
• Category should be "Project"
• Title should be:
  • "ITEU-CS-Support"
  • "ITEU-CS-Fix"
  • "ITEU-CS-Enhancement"
• Task/Type for all three should be "1 - Task 1"
• Role for all three should be "Tech Specialist"
• Click the "Save" button to add the project to your timesheet

NOTE: If the 'push pin' icon doesn't appear in the first column of a row, that line item hasn't been saved to your 'default' configuration, it will not be added to consecutive sheets by default. Click in the first column to add/remove it.

ITEU-CS-Support - This should be considered the 'main' focus of your time at the CSC, it corresponds to your time working on Service Requests for users.

ITEU-CS-Fix - As with any system, things break and need to be fixed, this category corresponds to your time working on Incidents, and will typically be updated the day after, in the morning after the previous day's report is available.

ITEU-CS-Enhancement - Enhancement covers most tasks that don't fall into the previous categories, training, meetings, upkeep tasks. Consult with your Supervisor if you have questions about the classification of specific tasks.

As you spend more time at the CSC, you may be asked to participate on certain projects. Time on these 'Official' projects will need to be attributed to the appropriate project by adding it to your sheet.

Once configured properly, your time sheet should look like this:

NOTE: Items can be re-ordered by clicking the column headers.

Weekdays vs Weekends

By default, Innotas only shows you a Monday - Friday timesheet for each week.

If you need to report hours for a Saturday or Sunday, or maybe your week is Friday - Monday,
You can change the days that are displayed by clicking the gear in the upper right,
Then selecting/deselecting the checkboxes for the appropriate days.

NOTE: On this window you can also fill in the "Expected hours per day" box, to utilize the progress icons. Use 7.5 hours if you normally work an 8 hour shift.

Time should be entered into the following "Projects" as necessary:

• ITEU-CS-Support
• ITEU-CS-Fix
• ITEU-CS-Enchancement

"Support" is defined as any time spent on Service Requests phone calls or FootPrints ticket, OR time spent waiting to take the next phone call; IOC monitoring also falls into this project.  The majority of your scheduled time will likely fall within this project.

"Fix" is defined as any time spent on Incident phone calls or FootPrints ticket.

"Enhancement" is defined as any time spent on 'non-defined' projects.  For example, setting up or working a CSC Pop-up tent.

Time should also be entered for any specific projects that have been defined in Innotas and you are actively contributing to.  For example, providing feedback for a change being developed as part of the 'ITEU-ITSM-BoilerKey Task Force' project.