Changing the Pre-announce Phone Greeting

To change the business hours greeting

 NOTE:  This message can be changed in the event of a major system outage to limit the number of callers inquiring about system availability.

1. Dial 29988 from a CSC Cisco VOIP phone.
2. When prompted for a phone number, enter 7654944000.
3. When prompted for PIN code, enter 44000.
4. The admin utility will walk you through the subsequent steps in regard to recording prompts.
5. Prompt ID #101 is for daytime greeting.

Standard Daytime Greeting:

Thank you for calling the ITaP Customer Service Center, your call may be monitored for quality assurance.  If your primary role with the university is faculty or staff, please press 1.  Students, and all other callers, please press 2. 

Evacuation Message:

Thank you for calling the ITaP Customer Service Center and ResNet Support.  Due to an emergency beyond our control, we are unable to take your call at this time.  Please leave your name, telephone number, and a brief description of your request, and we will return your call as soon as possible.  Answers to most questions are available in our online knowledgebase located at www.purdue.edu/goldanswers.  If you are calling for a directory assistance request, please visit www.itap.purdue.edu/directoryto visit our online directory.  If you are calling to report a problem with classroom equipment, or a system outage, please press 0 now to be transferred to the Infrastructure Operations Center.  Thank you.

NOTE:  You must include the sentence about pressing 1 or 2 for any message being recorded.

To change the after-hours greeting (the message customers hear when we’re closed)

1. Dial 40553. 
2. Enter 1224000# and when prompted for a passcode, enter44000#
3. Enter 8, 2, 1 and then wait. 
4. Press 5 to record.  Record the message after the beep.  
5. Press # when finished recording the message to save.
   
   Standard Night Message (school year):
   
   Thank you for calling the ITaP Customer Service Center and ResNet support.  If you are calling to report a problem with classroom equipment, or a system outage, please press 0 now to be transferred to the Infrastructure Operations Center.  Our hours of operation are Monday through Thursday, 7:00am to 8:00pm, Friday 7:00am to 6:00pm, Saturday, 11:00am to 5:00pm, and Sunday, 1:00pm to 6:00pm. Please leave your name, telephone number, and a brief description of your request and we will return your call as soon as possible. Answers to most questions are available in our online knowledgebase located at www.purdue.edu/goldanswers.  If you are calling for a directory assistance request, please visit www.itap.purdue.edu/directoryto visit our online directory. Thank you.
   
   Standard Night Message (summer):
   
   Thank you for calling the ITaP Customer Service Center and ResNet support.  If you are calling to report a problem with classroom equipment, or a system outage, please press 0 now to be transferred to the Infrastructure Operations Center.  Our hours of operation are Monday through Friday, 7:00am to 6:00pm, Saturday, 11:00am to 5:00pm, and Sunday, 1:00pm to 6:00pm.  Please leave your name, telephone number, and a brief description of your request and we will return your call as soon as possible. Answers to most questions are available in our online knowledgebase located at www.purdue.edu/goldanswers.  If you are calling for a directory assistance request, please visit www.itap.purdue.edu/directoryto visit our online directory. Thank you.
   
   NOTE: If the CSC is closed for an emergency or holiday, please indicate the reason we are closed, as well as when we expect to re-open.  Always include the sentence about pressing 0 to be transferred to the IOC.
   
   

To change the voicemail greeting:

1. Dial 40553.
2. Enter 67891# and when prompted for a passcode, enter44000#
3. Enter 8, 2, 1 and then wait. 
4. Press 5 to record.  Record the message after the beep.  

Press # when finished recording the message to save.

Standard Voicemail Message:

You have reached voicemail for the ITaP Customer Service Center and ResNet Support.  All of our representatives are currently assisting other customers. Please leave your name, telephone number, and a brief description of your request and the next available representative will return your call.  Thank you.