Zoom Video Conferencing

 Zoom tickets should be Classified as:
Communication & Collaboration > Conferencing > Zoom

No technical support is provided by PWL and they need to contant Zoom for support.  It will be added to a KB here soon

(Dan) I want to clarify ITaP's level of support for Zoom, and where customers should be directed based on their specific request/issue.

• Zoom License Requests, Add-on Requests, Sign-on / Account Issues - These requests are handled and processed by PNW IT.  Tickets can be cross-workspace moved in FootPrints.
• Zoom How-to / Technical Support - These types of requests are not formally supported by any group at Purdue.  PNW IT does have an FAQ site that customers can refer to for some training materials (https://www.pnw.edu/information-services/services/zoom/), but any other support should be directed to Zoom directly (https://support.zoom.us/hc/en-us).
• Zoom Integration with Brightspace - Contacts from faculty regarding the use of Zoom with Brightspace should be escalated to TLT.
• Zoom Desktop Client Installs or Issues - These would need to be directed to the customer's desktop support group (CSDS, AgIT, ECN, etc.)

Mon 8/10/2020 11:17 AM

    Purdue enters agreement to reduce cost of licenses for Zoom

    Purdue’s recently announced agreement with the video-conferencing

    platform Zoom will allow users on the West Lafayette, Northwest, and

    Fort Wayne campuses to use the service at a heavily discounted rate –

    but departments will need to purchase a license for each user.

    read more:

    https://www.itap.purdue.edu/newsroom/200730-Zoom-FAQ.html

https://itap.purdue.edu/newsroom/200814-Zoom-Account-Consolidation.html