End of Week 1 - Complete onboarding and web certifications
End of Week 2 - Ability to process Dispatch tickets
End of Week 3 - Able to perform primary IOC duties without supervision (30?)
End of week 4 - Able to work and resolve FootPrints tickets
Start of Week 5 - Start phone training
Start of week 7 - Supporting Tier 1 enterprise services
Start of week 9 - Providing Tier 1/2 desktop support; CSDS and AgIT
End of Week 12 - Final performance evaluation
Onboarding Guide:
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