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Service Offering/Escalation/On-call Info
Service Offering/Escalation/On-call Info
- Jennifer Murray (Unlicensed)
- ruiz114
- challen
Owned by Jennifer Murray (Unlicensed)
02/01/24 updated on-call list
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This document will be updated once the TDX group is established</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/18/2023</td> <td class="x16" style="text-align:right">1024</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r3"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Absence Request</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">Absence Request (Student Information Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2020</td> <td class="x16" style="text-align:right">679</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r4"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">Acalog/Curriculog ACMS</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">Acalog/Curriculog ACMS (Student Information Systems)</td> <td class="x16"></td> <td class="x16">Banner UC4 on-call primary – 765-496-8241 Banner UC4 on-call back up – 765-496-8243Banner Student System Admins – 765-496-3899</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/14/2023</td> <td class="x16" style="text-align:right">680</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r5"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Access Control Tool</td> <td class="x16">Administrative & Business</td> <td class="x16">Facility Management</td> <td class="x16">Access Control Tool (Facility Management)</td> <td class="x16">ACT, Door Access</td> <td class="x16">Contact Loribeth Hettinger at 765-496-0444. If Loribeth not available, contact Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/9/2022</td> <td class="x16" style="text-align:right">1007</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r6"> <td class="x16" style="height:43.2pt">Cindy Oneal</td> <td class="x16">Access IT</td> <td class="x16">Administrative & Business</td> <td class="x16">Facility Management</td> <td class="x16">AccessIT (Facility Management)</td> <td class="x16">Access IT! Universal, RS2, EAC</td> <td class="x16">Contact Dave Brown at 765-337-4351.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Dave not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">8/2/2022</td> <td class="x16" style="text-align:right">592</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r7"> <td class="x16" style="height:57.6pt">Joe Faulkner</td> <td class="x16">Accessible Information Management (AIM)</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">Accessible Information Management (AIM) (Student Information Systems)</td> <td class="x16"></td> <td class="x16"></td> <td class="x16">Academic Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/30/2021</td> <td class="x16" style="text-align:right">995</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r8"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Accommodated Testing</td> <td class="x16">Teaching & Learning</td> <td class="x16">Assistive Technology Tools</td> <td class="x16">Accommodated Testing (Assistive Technology Tools)</td> <td class="x16">Custom Web App</td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">Sunset</td> <td class="x17" style="text-align:right">6/1/2021</td> <td class="x16" style="text-align:right">911</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r9"> <td class="x16" style="height:43.2pt">Mandi Witkovsky</td> <td class="x16">Account Creation Maintenance</td> <td class="x16">Security</td> <td class="x16">Identity & Access Management</td> <td class="x16">Account Creation Maintenance (Identity & Access Management)</td> <td class="x16">ACMaint, IAMO account tools,<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>IAMO account pages</td> <td class="x16">Primary - Mandi Witkovsky – Cell: 1-260-415-8538Secondary - Justin Commons - Cell: 765-418-7609</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/8/2022</td> <td class="x16" style="text-align:right">866</td> </tr> <tr style="mso-height-source:userset;height:72pt" id="r10"> <td class="x16" style="height:72pt">Cindy Oneal</td> <td class="x16">Accruent EMS</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Accruent EMS (Auxiliary Systems)</td> <td class="x16">EMS</td> <td class="x16">Outages typically can wait to be addressed during business hours. Email address is itap_sls_ba@groups.purdue.edu - if no response in 30 minutes, call Kristie Bishop at 765-404-0751. If Kristie not available,<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>They will call Jamie Cox.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/6/2022</td> <td class="x16" style="text-align:right">978</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r11"> <td class="x16" style="height:43.2pt">Mandi Witkovsky</td> <td class="x16">Active Directory</td> <td class="x16">Security</td> <td class="x16">Identity & Access Management</td> <td class="x16">Active Directory (Identity & Access Management)</td> <td class="x16">AD</td> <td class="x16">Primary - Mandi Witkovsky – Cell: 1-260-415-8538Secondary - Justin Commons - Cell: 765-418-7609</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/8/2022</td> <td class="x16" style="text-align:right">867</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r12"> <td class="x16" style="height:43.2pt">Keith Duvall</td> <td class="x16">Administrative File Services</td> <td class="x16">Infrastructure</td> <td class="x16">Storage</td> <td class="x16">Administrative File Services (Storage)</td> <td class="x16">Isilon, Departmental Shares, W: Drive</td> <td class="x16">Email: iti-storage@purdue.edu Primary:<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Greg Veldman 765-607-6324 Secondary: Brian Black: 765-491-8366 Tertiary: Keith Duvall 219-448-8281</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/21/2023</td> <td class="x16" style="text-align:right">832</td> </tr> <tr style="mso-height-source:userset;height:115.2pt" id="r13"> <td class="x16" style="height:115.2pt">Richard Letts</td> <td class="x16">Airport Crash Circuit</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Telephony</td> <td class="x16">Airport Crash Circuit (Telephony)</td> <td class="x16"></td> <td class="x16">Team Manager: Ashley Burgess, anburges@purdue.edu, 765-494-7062 or 765-714-5999.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Secondary: 765-496-9001 (Brian Dick or Alan Johnson). Brian: Office (765)494-7777; Cell (765) 414-3284; email fallingd0wn@purdue.edu and Alan: Office (765)494-1756; Cell (765) 407-2925; email: johns295@purdue.eduCall Ashley during normal business hours for voice related issues but after hours please call the 765-496-9001 (which is the voice engineer on call)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">9/28/2023</td> <td class="x16" style="text-align:right">741</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r14"> <td class="x16" style="height:43.2pt">Carl Berryman</td> <td class="x16">Alertus</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Emergency Notification</td> <td class="x16">Alertus (Emergency Notifications)</td> <td class="x16">AlertUs</td> <td class="x16">Email itbssysadmin@groups.purdue.edu, if no response within a reasonable time text then call if needed Danny Vukobratovich at 765-430-2210</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">11/2/2021</td> <td class="x16" style="text-align:right">724</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r15"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Angelfish</td> <td class="x16">Infrastructure</td> <td class="x16">Web Hosting</td> <td class="x16">Angelfish (Web Hosting)</td> <td class="x16"></td> <td class="x16">ITAP Web Systems Administration / 765-237-9082 / itso-web@lists.purdue.eduManager John Smith 765-490-7871</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/31/2021</td> <td class="x16" style="text-align:right">838</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r16"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Apache httpd + PHP</td> <td class="x16">Infrastructure</td> <td class="x16">Web Hosting</td> <td class="x16">Apache httpd + PHP (Web Hosting)</td> <td class="x16">PPWC</td> <td class="x16">ITAP Web Systems Administration / 765-237-9082 / itso-web@lists.purdue.eduManager John Smith 765-490-7871</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/31/2021</td> <td class="x16" style="text-align:right">839</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r17"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Apache Tomcat</td> <td class="x16">Infrastructure</td> <td class="x16">Web Hosting</td> <td class="x16">Apache Tomcat (Web Hosting)</td> <td class="x16"></td> <td class="x16">ITAP Web Systems Administration / 765-237-9082 / itso-web@lists.purdue.eduManager John Smith 765-490-7871</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/31/2021</td> <td class="x16" style="text-align:right">840</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r18"> <td class="x16" style="height:43.2pt">Theresa Jacobsen</td> <td class="x16">Ariba</td> <td class="x16">Administrative & Business</td> <td class="x16">Procurement</td> <td class="x16">Ariba (Procurement)</td> <td class="x16"></td> <td class="x16">Send email to ITBSProcurement@groups.purdue.edu / Terry Schroeder (twb@purdue.edu - CELL), Andrea Battista - 765-491-4279, Crystal Hughes - 765-430-6736</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">10/12/2021</td> <td class="x16" style="text-align:right">667</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r19"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">AssetWorks</td> <td class="x16">Administrative & Business</td> <td class="x16">Facility Management</td> <td class="x16">AssetWorks (Facility Management)</td> <td class="x16">AWSMS</td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call 765-496-2222 or surplus@purdue.edu</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">8/10/2021</td> <td class="x16" style="text-align:right">1006</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r20"> <td class="x16" style="height:57.6pt">Pankaj Chhetri</td> <td class="x16">Assistive Listening Systems</td> <td class="x16">Teaching & Learning</td> <td class="x16">Lab/Classroom Technology Support</td> <td class="x16">Assistive Listening Systems (Lab/Classroom Technology & Support)</td> <td class="x16">Hearing Loop, induction loop, T-coil</td> <td class="x16">LS Operations 42765, itlsoperations@groups.purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">8/15/2023</td> <td class="x16" style="text-align:right">912</td> </tr> <tr style="mso-height-source:userset;height:316.8pt" id="r21"> <td class="x16" style="height:316.8pt">Non-ITaP</td> <td class="x16">Assistive Technology Services</td> <td class="x16">Teaching & Learning</td> <td class="x16">Assistive Technology Tools</td> <td class="x16">Assistive Technology Services (Assistive Technology Tools)</td> <td class="x16">Adjustable Furniture, Alternate keyboards/pointers, Assistive Listening Systems, Duxbury Braille Translator, Focus 80, Freedom Scientific Topaz, Index Everest D, iZoom USB, JAWS for Windows, Kurzwell 1000, Kurzwell 3000 for Windows, Naturally Speaking, Opetlec ClearView, Opti Lite, Read and Write<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Gold for Macintosh, Read and Write Gold for Windows, ReadHear for Macintosh, ReadHear for Windows, SARA (Scanning and Reading Appliance), TSI Voyager XL, VisioBook, ZoomText Magnifier for Windows, Assistive Technology, Assistive Technology Center, ATC, Adaptive Technology</td> <td class="x16">LS Operations 42765</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/13/2020</td> <td class="x16" style="text-align:right">913</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r22"> <td class="x16" style="height:57.6pt">Pankaj Chhetri</td> <td class="x16">Audio Systems & Projectors</td> <td class="x16">Teaching & Learning</td> <td class="x16">Lab/Classroom Technology Support</td> <td class="x16">Audio Systems & Projectors (Lab/Classroom Technology & Support)</td> <td class="x16">Projection, sound, audio system</td> <td class="x16">LS Operations 42765, itlsoperations@groups.purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">8/15/2023</td> <td class="x16" style="text-align:right">917</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r23"> <td class="x16" style="height:57.6pt">Pankaj Chhetri</td> <td class="x16">Audio-Visual Design & Install</td> <td class="x16">Teaching & Learning</td> <td class="x16">Lab/Classroom Technology Support</td> <td class="x16">Audio-Visual Design & Install (Lab/Classroom Technology & Support)</td> <td class="x16">AV, AV Services, classroom control systems, AV systems, Crestron, Extron, flat panels, projectors</td> <td class="x16">AV Engineering 66158 /itcr-lsavservices@lists.purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/20/2023</td> <td class="x16" style="text-align:right">918</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r24"> <td class="x16" style="height:28.8pt">Theresa Jacobsen</td> <td class="x16">Automated Regression Testing</td> <td class="x16">Infrastructure</td> <td class="x16">Middleware</td> <td class="x16">Automated Regression Testing (Middleware)</td> <td class="x16">ALM, Automated test scripts, Microfocus module</td> <td class="x16">Contact Jim Venable<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Cell ???.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Escalate to Chris Frazee<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Cell ???</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/14/2021</td> <td class="x16" style="text-align:right">797</td> </tr> <tr style="mso-height-source:userset;height:115.2pt" id="r25"> <td class="x16" style="height:115.2pt">Richard Letts</td> <td class="x16">Automatic Call Distribution System</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Telephony</td> <td class="x16">Automatic Call Distribution System (Telephony)</td> <td class="x16">ACD</td> <td class="x16">Team Manager: Ashley Burgess, anburges@purdue.edu, 765-494-7062 or 765-714-5999.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Secondary: 765-496-9001 (Brian Dick or Alan Johnson). Brian: Office (765)494-7777; Cell (765) 414-3284; email fallingd0wn@purdue.edu and Alan: Office (765)494-1756; Cell (765) 407-2925; email: johns295@purdue.eduCall Ashley during normal business hours for voice related issues but after hours please call the 765-496-9001 (which is the voice engineer on call)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">9/28/2023</td> <td class="x16" style="text-align:right">742</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r26"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Bands Membership</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Bands Membership (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2020</td> <td class="x16" style="text-align:right">761</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r27"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">Banner</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">Banner (Student Information Systems)</td> <td class="x16">Banner database, INB, Internet Native Banner, Self Service, XE Modules</td> <td class="x16">Student & Application Systems AdministrationOnePurdueBannerAdmin@purdue.edu / (765) 496-3899 / (765) 404-9614 / studentsystemsadmin@purdue.edu</td> <td class="x16">Academic Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">9/3/2020</td> <td class="x16" style="text-align:right">681</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r28"> <td class="x16" style="height:57.6pt">Joe Faulkner</td> <td class="x16">Banner Document Management Suite</td> <td class="x16">Administrative & Business</td> <td class="x16">Document Imaging & Management</td> <td class="x16">Banner Document Management Suite (Document Imaging & Management)</td> <td class="x16">Xtender</td> <td class="x16">Student & Application Systems Administration OnePurdueBannerAdmin@purdue.edu / (765) 496-3899 / (765) 404-9614 / studentsystemsadmin@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">9/4/2020</td> <td class="x16" style="text-align:right">586</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r29"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">Banner Workflow</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">Banner Workflow (Student Information Systems)</td> <td class="x16"></td> <td class="x16">OnePurdueBannerAdmin@purdue.edu / (765) 496-3899 / (765) 404-9614 / studentsystemsadmin@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">9/4/2020</td> <td class="x16" style="text-align:right">924</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r30"> <td class="x16" style="height:28.8pt">Theresa Jacobsen</td> <td class="x16">BeneFocus</td> <td class="x16">Administrative & Business</td> <td class="x16">Human Resources</td> <td class="x16">BeneFocus (Human Resources)</td> <td class="x16">Employee Benefit System</td> <td class="x16">1st: Candace Shaffer<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>,<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Tammy Synesael , itbs_hris@purdue.edu Theresa - tjacobse@purdue.edu (765) 714-4317</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/14/2021</td> <td class="x16" style="text-align:right">642</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r31"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">BGR Leader Management</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">BGR Leader Management (Student Information Systems)</td> <td class="x16">BGR Leaders, Boiler Gold Rush, Team Leaders, Team Supervisors, BGR SOC</td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/9/2022</td> <td class="x16" style="text-align:right">1008</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r32"> <td class="x16" style="height:43.2pt">Mike Budzik</td> <td class="x16">BI HANA</td> <td class="x16">Administrative & Business</td> <td class="x16">Reporting & Analytics</td> <td class="x16">BI HANA (Reporting & Analytics)</td> <td class="x16"></td> <td class="x16">Assign ticket to ITAP_BICC and it will be addressed during business hours. There is no after-hours on-call agent for this service offering.</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/29/2021</td> <td class="x16" style="text-align:right">986</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r33"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Board Plan Accounting</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Board Plan Accounting (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2020</td> <td class="x16" style="text-align:right">793</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r34"> <td class="x16" style="height:28.8pt">Cindy Oneal</td> <td class="x16">BoilerBot</td> <td class="x16">Administrative & Business</td> <td class="x16">Automation</td> <td class="x16">BoilerBot (Automation)</td> <td class="x16">BoilerBot, UIPath, Automation</td> <td class="x16">TBD</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/6/2022</td> <td class="x16" style="text-align:right">1019</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r35"> <td class="x16" style="height:43.2pt">Pankaj Chhetri</td> <td class="x16">BoilerCast</td> <td class="x16">Teaching & Learning</td> <td class="x16">Lecture/Presentation Capture</td> <td class="x16">BoilerCast (Lecture/Presentation Capture)</td> <td class="x16">Boilercast, Lecture Capture, Classroom Recording, Kaltura (as support)</td> <td class="x16">LS Operations 42765, itlsoperations@groups.purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">8/15/2023</td> <td class="x16" style="text-align:right">928</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r36"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">BoilerConnect</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">BoilerConnect (Student Information Systems)</td> <td class="x16"></td> <td class="x16">Banner UC4 on-call primary – 765-496-8241 Banner UC4 on-call back up – 765-496-8243Banner Student System Admins – 765-496-3899</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/14/2023</td> <td class="x16" style="text-align:right">895</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r37"> <td class="x16" style="height:28.8pt">Mandi Witkovsky</td> <td class="x16">BoilerKey</td> <td class="x16">Security</td> <td class="x16">Identity & Access Management</td> <td class="x16">BoilerKey (Identity & Access Management)</td> <td class="x16"></td> <td class="x16">Primary - Mandi Witkovsky – Cell: 1-260-415-8538Secondary - Justin Commons - Cell: 765-418-7609</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/20/2022</td> <td class="x16" style="text-align:right">868</td> </tr> <tr style="mso-height-source:userset;height:72pt" id="r38"> <td class="x16" style="height:72pt">Cindy Oneal</td> <td class="x16">BoilerLink</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">BoilerLink (Student Information Systems)</td> <td class="x16">Student Voice, Campus Labs</td> <td class="x16">Outages typically can wait to be addressed during business hours. Email address is itap_sls_ba@groups.purdue.edu - if no response in 30 minutes, call Kristie Bishop at 765-404-0751. If Kristie not available,<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>They will call Jamie Cox.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/7/2022</td> <td class="x16" style="text-align:right">683</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r39"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">BoilerTV</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">BoilerTV (Auxiliary Systems)</td> <td class="x16">BTV</td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/2/2021</td> <td class="x16" style="text-align:right">725</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r40"> <td class="x16" style="height:28.8pt">Robert Oxender</td> <td class="x16">Box REED</td> <td class="x16">Security</td> <td class="x16">Security Policy & Compliance</td> <td class="x16">Box REED (Security Policy & Compliance)</td> <td class="x16"></td> <td class="x16">Email to itpolicyreq@purdue.edu.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Business hours only.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>No expectation for after-hours support.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/24/2021</td> <td class="x16" style="text-align:right">992</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r41"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">Brightspace</td> <td class="x16">Teaching & Learning</td> <td class="x16">Learning Management Systems</td> <td class="x16">Brightspace (Learning Management Systems)</td> <td class="x16"></td> <td class="x16">For Brightspace specific issues (globals and whatnot) contact Ben Holmes at 765-421-2652 / support-tlt@groups.purdue.edu</td> <td class="x16">Academic Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/8/2022</td> <td class="x16" style="text-align:right">973</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r42"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">BTV OnDemand</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">BTV OnDemand (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours. Contact Dave Brown at 765-337-4351.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Dave not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>They will call BTV business partner<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>(Michael Beach)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">10/26/2021</td> <td class="x16" style="text-align:right">726</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r43"> <td class="x16" style="height:43.2pt">Non-ITaP</td> <td class="x16">Camtasia</td> <td class="x16">Teaching & Learning</td> <td class="x16">Lecture/Presentation Capture</td> <td class="x16">Camtasia (Lecture/Presentation Capture)</td> <td class="x16"></td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/15/2020</td> <td class="x16" style="text-align:right">929</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r44"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Card office Portal</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">Card Office Portal (Student Information Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2023</td> <td class="x16" style="text-align:right">684</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r45"> <td class="x16" style="height:43.2pt">Keith Duvall</td> <td class="x16">Career Account Storage</td> <td class="x16">Infrastructure</td> <td class="x16">Storage</td> <td class="x16">Career Account Storage (Storage)</td> <td class="x16">Career Account, Isilon, Home Directories</td> <td class="x16">Email: iti-storage@purdue.edu Primary:<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Greg Veldman 765-607-6324 Secondary: Brian Black: 765-491-8366 Tertiary: Keith Duvall 219-448-8281</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/21/2023</td> <td class="x16" style="text-align:right">833</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r46"> <td class="x16" style="height:28.8pt">Mandi Witkovsky</td> <td class="x16">CAS</td> <td class="x16">Security</td> <td class="x16">Identity & Access Management</td> <td class="x16">CAS (Identity & Access Management)</td> <td class="x16">Single Sign On, Central Authentication Service</td> <td class="x16">Primary - Mandi Witkovsky – Cell: 1-260-415-8538Secondary - Justin Commons - Cell: 765-418-7609</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/8/2022</td> <td class="x16" style="text-align:right">869</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r47"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Cascade</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Websites</td> <td class="x16">Cascade (WebSites)</td> <td class="x16">Cascade CMS</td> <td class="x16">Collaboration Apps 765-496-1374 / collaboration@purdue.eduManager John Smith: 765-490-7871</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">10/19/2022</td> <td class="x16" style="text-align:right">763</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r48"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">CBORD</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">CBORD (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours. Contact Norm Hunt at 765-421-6185.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Norm not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">10/26/2021</td> <td class="x16" style="text-align:right">547</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r49"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">CBORD Mobile Inventory</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">CBORD Mobile Inventory (Auxiliary Systems)</td> <td class="x16">CBORD NetHIMS (old name)</td> <td class="x16">Outages typically can wait to be addressed during business hours. Contact Norm Hunt at 765-421-6185.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Dave not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">10/26/2021</td> <td class="x16" style="text-align:right">549</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r50"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">CBORD NetNutrition</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">CBORD NetNutrition (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours. Contact Norm Hunt at 765-421-6185.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Norm not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">10/26/2021</td> <td class="x16" style="text-align:right">548</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r51"> <td class="x16" style="height:57.6pt">Deanna Shafer-Rater</td> <td class="x16">Cellular Wireless Devices</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Telephony</td> <td class="x16">Cellular Wireless Devices (Telephony)</td> <td class="x16">Cell phone, Smartphone, MiFi, Machine 2 Machine</td> <td class="x16">Team Manager: Phone# Notes: 765-496-9001 (Brian Dick or Alan Johnson). Brian: Office (765)494-7777; Cell (765) 414-3284; email fallingd0wn@purdue.edu and Alan: Office (765)494-1756; Cell (765) 407-2925; email: johns295@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/20/2023</td> <td class="x16" style="text-align:right">745</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r52"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">Change of Curriculum</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">Change of Curriculum (Student Information Systems)</td> <td class="x16"></td> <td class="x16">Banner UC4 on-call primary – 765-496-8241 Banner UC4 on-call back up – 765-496-8243Banner Student System Admins – 765-496-3899</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/14/2023</td> <td class="x16" style="text-align:right">685</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r53"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">Circuit</td> <td class="x16">Teaching & Learning</td> <td class="x16">Assessment Systems</td> <td class="x16">Circuit (Assessment Systems)</td> <td class="x16"></td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/15/2020</td> <td class="x16" style="text-align:right">896</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r54"> <td class="x16" style="height:57.6pt">Pankaj Chhetri</td> <td class="x16">Classroom Recording</td> <td class="x16">Teaching & Learning</td> <td class="x16">Lecture/Presentation Capture</td> <td class="x16">Classroom Recording (Lecture/Presentation Capture)</td> <td class="x16">Purdue Conferences, Conference Rooms, Conference Center, Classroom recordings, Classrooms</td> <td class="x16">Jason Doty, at 765-494-7091 / rjdoty@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/20/2023</td> <td class="x16" style="text-align:right">931</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r55"> <td class="x16" style="height:43.2pt">Non-ITaP</td> <td class="x16">Closed Captioning</td> <td class="x16">Teaching & Learning</td> <td class="x16">Assistive Technology Tools</td> <td class="x16">Closed Captioning (Assistive Technology Tools)</td> <td class="x16">Cielo24</td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/15/2020</td> <td class="x16" style="text-align:right">914</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r56"> <td class="x16" style="height:43.2pt">Theresa Jacobsen</td> <td class="x16">Coeus</td> <td class="x16">Administrative & Business</td> <td class="x16">Research Administration Systems</td> <td class="x16">Coeus (Research Administration Systems)</td> <td class="x16">FI-GM, Pre-awards for grants</td> <td class="x16">Send email to ITBS_HRIS@purdue.edu.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Primary POC is Prior, Amy K.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Cell???</td> <td class="x16">Non-Critical</td> <td class="x16">Sunset</td> <td class="x17" style="text-align:right">3/2/2022</td> <td class="x16" style="text-align:right">678</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r57"> <td class="x16" style="height:28.8pt">Mike Budzik</td> <td class="x16">Cognos</td> <td class="x16">Administrative & Business</td> <td class="x16">Reporting & Analytics</td> <td class="x16">Cognos (Reporting & Analytics)</td> <td class="x16"></td> <td class="x16">Primary: 765-496-6720Escalation: 765-404-9614Email: BICCSystemEngineers@groups.purdue.edu</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/7/2022</td> <td class="x16" style="text-align:right">668</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r58"> <td class="x16" style="height:28.8pt">Lauren Fatse</td> <td class="x16">Community Hub</td> <td class="x16">End-Point Computing</td> <td class="x16">Software Distribution</td> <td class="x16">Community Hub (Software Distribution)</td> <td class="x16">download site, Hub</td> <td class="x16">itcr-licensing@purdue.edu.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Jim Myers (jgmyers@purdue.edu, 68215), Carla Smith (carlasmith@purdue.edu, 47222)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/9/2023</td> <td class="x16" style="text-align:right">790</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r59"> <td class="x16" style="height:43.2pt">Justin Greer</td> <td class="x16">Compromised Account</td> <td class="x16">Security</td> <td class="x16">Incident Response & Investigation</td> <td class="x16">Compromised Account (Incident Response & Investigation)</td> <td class="x16"></td> <td class="x16">Email: enterprisesec@purdue.eduPrimary: Steve Medel 708-584-0904Secondary: Justin Greer 765-444-2994</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2023</td> <td class="x16" style="text-align:right">996</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r60"> <td class="x16" style="height:43.2pt">Justin Greer</td> <td class="x16">Compromised Endpoint</td> <td class="x16">Security</td> <td class="x16">Incident Response & Investigation</td> <td class="x16">Compromised Endpoint (Incident Response & Investigation)</td> <td class="x16"></td> <td class="x16">Email: enterprisesec@purdue.eduPrimary: Steve Medel 708-584-0904Secondary: Justin Greer 765-444-2994</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2023</td> <td class="x16" style="text-align:right">997</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r61"> <td class="x16" style="height:28.8pt">Lauren Fatse</td> <td class="x16">Computational Software</td> <td class="x16">End-Point Computing</td> <td class="x16">Software</td> <td class="x16">Computational Software (Software)</td> <td class="x16">Maple, Matlab</td> <td class="x16">itcr-licensing@purdue.edu.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Jim Myers (jgmyers@purdue.edu, 68215), Carla Smith (carlasmith@purdue.edu, 47222)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/9/2023</td> <td class="x16" style="text-align:right">779</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r62"> <td class="x16" style="height:57.6pt">Theresa Jacobsen</td> <td class="x16">Concur</td> <td class="x16">Administrative & Business</td> <td class="x16">Procurement</td> <td class="x16">Concur (Procurement)</td> <td class="x16"></td> <td class="x16">1st: purduetravel@purdue.edu / (765) 49-40229<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>2nd:ITBSProcurement@groups.purdue.edu / Terry Schroeder (twb@purdue.edu - CELL), Andrea Battista - 765-491-4279, Crystal Hughes - 765-430-6736</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/14/2021</td> <td class="x16" style="text-align:right">624</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r63"> <td class="x16" style="height:43.2pt">Pankaj Chhetri</td> <td class="x16">Conference Event Recording</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Media Production</td> <td class="x16">Conference Event Recording (Media Production)</td> <td class="x16">Conference, Event, Live Recording, Recording, Symposium, Videotaping</td> <td class="x16">Jason Doty, at 765-494-7091 / rjdoty@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/20/2023</td> <td class="x16" style="text-align:right">727</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r64"> <td class="x16" style="height:43.2pt">Pankaj Chhetri</td> <td class="x16">Conference Rooms</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Conferencing</td> <td class="x16">Conference Rooms (Conferencing)</td> <td class="x16">Purdue Conferences, Conference Rooms, Conference Center</td> <td class="x16">AV Services 42769 / itcr-lsavservices@lists.purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">10/13/2021</td> <td class="x16" style="text-align:right">595</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r65"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Confluence</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Collaboration</td> <td class="x16">Confluence (Collaboration)</td> <td class="x16"></td> <td class="x16">Collaboration Apps 765-496-1374 / collaboration@purdue.eduManager John Smith: 765-490-7871</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/9/2022</td> <td class="x16" style="text-align:right">950</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r66"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">Connect2Concepts</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Connect2Concepts (Auxiliary Systems)</td> <td class="x16">Connect2Concepts, Connect2, C2C</td> <td class="x16">Contact (primary) Ben Justice (bfjustic@purdue.edu) or (secondary) Brian Smith (smithbm@purdue.edu)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/6/2022</td> <td class="x16" style="text-align:right">1009</td> </tr> <tr style="mso-height-source:userset;height:86.4pt" id="r67"> <td class="x16" style="height:86.4pt">Cindy Oneal</td> <td class="x16">Conqueror Pro</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Conqueror Pro (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours. Assign ticket to ITAP_SLS_APP_ADMIN. If no response within 30 minutes, contact Dave Brown at 765-337-4351.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Dave not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">10/26/2021</td> <td class="x16" style="text-align:right">551</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r68"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Convos Points</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Convos Points (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">Sunset</td> <td class="x17" style="text-align:right">6/1/2021</td> <td class="x16" style="text-align:right">552</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r69"> <td class="x16" style="height:28.8pt">Justin Greer</td> <td class="x16">Copyright Infringement</td> <td class="x16">Security</td> <td class="x16">Incident Response & Investigation</td> <td class="x16">Copyright Infringement</td> <td class="x16">Copyright</td> <td class="x16">Email: enterprisesec@purdue.eduPrimary: Steve Medel 708-584-0904Secondary: Justin Greer 765-444-2994</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2023</td> <td class="x16" style="text-align:right">998</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r70"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">CoRec Facility Usage</td> <td class="x16">Administrative & Business</td> <td class="x16">Facility Management</td> <td class="x16">CoRec Facility Usage (Facility Management)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/20/2020</td> <td class="x16" style="text-align:right">596</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r71"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">Course Design</td> <td class="x16">IT Professional Services</td> <td class="x16">Instructional Services</td> <td class="x16">Course Design (Instructional Services)</td> <td class="x16">Course Design, Course Review</td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/15/2020</td> <td class="x16" style="text-align:right">849</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r72"> <td class="x16" style="height:57.6pt">Joe Faulkner</td> <td class="x16">Course Email List</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Email & Calendaring</td> <td class="x16">Course Email List (Email & Calendaring)</td> <td class="x16">Email request list tool</td> <td class="x16">Primary: Anthony Mariga 765-543-0120; Backup Judy Rantz 765-237-1445; To escalate: Pat Wilson: 765-491-1097<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Email: ITAP_DLS_BA@groups.purdue.edu; ITAP_DLS_APP_DEV@groups.purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/6/2021</td> <td class="x16" style="text-align:right">718</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r73"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">Course Insights</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">Course Insights (Student Information Systems)</td> <td class="x16"></td> <td class="x16">Banner UC4 on-call primary – 765-496-8241 Banner UC4 on-call back up – 765-496-8243Banner Student System Admins – 765-496-3899</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/14/2023</td> <td class="x16" style="text-align:right">926</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r74"> <td class="x16" style="height:43.2pt">Pankaj Chhetri</td> <td class="x16">Creative Development</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Media Production</td> <td class="x16">Creative Development (Media Production)</td> <td class="x16">Creativity, creative development, storyboard, scriptwriting</td> <td class="x16">Jason Doty, at 765-494-7091 / rjdoty@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/20/2023</td> <td class="x16" style="text-align:right">728</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r75"> <td class="x16" style="height:43.2pt">Pankaj Chhetri</td> <td class="x16">Crestron Fusion</td> <td class="x16">Teaching & Learning</td> <td class="x16">Lab/Classroom Technology Support</td> <td class="x16">Crestron Fusion (Lab/Classroom Technology & Support)</td> <td class="x16"></td> <td class="x16">AV Engineering 66158 / itcr-lsavservices@lists.purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/20/2023</td> <td class="x16" style="text-align:right">597</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r76"> <td class="x16" style="height:28.8pt">Richard Letts</td> <td class="x16">Custom Network Solutions</td> <td class="x16">Infrastructure</td> <td class="x16">Network</td> <td class="x16">Custom Network Solutions (Network)</td> <td class="x16"></td> <td class="x16">Not subject to after hours engagement.</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/20/2023</td> <td class="x16" style="text-align:right">976</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r77"> <td class="x16" style="height:43.2pt">Cindy Oneal</td> <td class="x16">CVENT</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">CVENT (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Email address is itap_sls_ba@groups.purdue.edu - if no response in 30 minutes, call Kristie Bishop at 765-404-0751. If Kristie not available,<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">10/20/2021</td> <td class="x16" style="text-align:right">977</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r78"> <td class="x16" style="height:43.2pt">Keith Duvall</td> <td class="x16">Data Center Colocation</td> <td class="x16">Infrastructure</td> <td class="x16">Data Center</td> <td class="x16">Data Center Colocation (Data Center)</td> <td class="x16">Data Center Colocation, colo</td> <td class="x16">Email: itidcm@purdue.edu Primary: Todd Turner 765-496-8214 Secondary: Joe Wenzel: 765-532-3624 Tertiary: Taylor Donald: 317-340-9937</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/21/2023</td> <td class="x16" style="text-align:right">834</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r79"> <td class="x16" style="height:43.2pt">Keith Duvall</td> <td class="x16">Data Protection & Backups</td> <td class="x16">Infrastructure</td> <td class="x16">Server Infrastructure</td> <td class="x16">Data Protection & Backups (Server Infrastructure)</td> <td class="x16">Backup, Recovery, Data Protection, Disaster Recovery, DR, Business Continuity</td> <td class="x16">Email: itsobackupservices@purdue.edu Primary: 765-496-3613, Secondary: Keith Duvall 219-448-8281</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/21/2023</td> <td class="x16" style="text-align:right">940</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r80"> <td class="x16" style="height:28.8pt">Richard Letts</td> <td class="x16">DataCenter Networking</td> <td class="x16">Infrastructure</td> <td class="x16">Network</td> <td class="x16">DataCenter Networking (Network)</td> <td class="x16"></td> <td class="x16">765-494-1591 / 765-494-1530 (on IOC Wiki)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/14/2021</td> <td class="x16" style="text-align:right">818</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r81"> <td class="x16" style="height:43.2pt">Brad Peart</td> <td class="x16">Dedicated Web Application Hosting</td> <td class="x16">Infrastructure</td> <td class="x16">Web Hosting</td> <td class="x16">Dedicated Web Application Hosting (Web Hosting)</td> <td class="x16"></td> <td class="x16">ITAP Web Systems Administration / 765-237-9082 / itso-web@lists.purdue.eduManager John Smith 765-490-7871</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/31/2021</td> <td class="x16" style="text-align:right">845</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r82"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">DegreeWorks</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">DegreeWorks (Student Information Systems)</td> <td class="x16">mypurdueplan</td> <td class="x16">Banner UC4 on-call primary – 765-496-8241 Banner UC4 on-call back up – 765-496-8243Banner Student System Admins – 765-496-3899</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/14/2023</td> <td class="x16" style="text-align:right">687</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r83"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Deploy</td> <td class="x16">Infrastructure</td> <td class="x16">Web Hosting</td> <td class="x16">Deploy (Web Hosting)</td> <td class="x16"></td> <td class="x16">ITAP Web Systems Administration / 765-237-9082 / itso-web@lists.purdue.eduManager John Smith 765-490-7871</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/31/2021</td> <td class="x16" style="text-align:right">844</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r84"> <td class="x16" style="height:43.2pt">Deanna Shafer-Rater</td> <td class="x16">Desktops</td> <td class="x16">End-Point Computing</td> <td class="x16">Hardware</td> <td class="x16">Desktops (Hardware)</td> <td class="x16"></td> <td class="x16">Business hours only.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>No expectation for after-hours support.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/1/2022</td> <td class="x16" style="text-align:right">773</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r85"> <td class="x16" style="height:28.8pt">Lauren Fatse</td> <td class="x16">Developer Software</td> <td class="x16">End-Point Computing</td> <td class="x16">Software</td> <td class="x16">Developer Software (Software)</td> <td class="x16">LabVIEW, PL/SQL, Prism, Visual Studio</td> <td class="x16">itcr-licensing@purdue.edu.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Jim Myers (jgmyers@purdue.edu, 68215), Carla Smith (carlasmith@purdue.edu, 47222)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/9/2023</td> <td class="x16" style="text-align:right">780</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r86"> <td class="x16" style="height:57.6pt">Joe Faulkner</td> <td class="x16">Digital Desk</td> <td class="x16">Teaching & Learning</td> <td class="x16">Assessment Systems</td> <td class="x16">Digital Desk (Assessment Systems)</td> <td class="x16">Digital Desktop</td> <td class="x16">Primary: Judy Rantz 765-237-1445; Backup Max Molnar 317-938-0730; To escalate Pat Wilson 765-491-1097; Email: ITAP_DLS_BA@groups.purdue.edu; ITAP_DLS_APP_DEV@groups.purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/6/2021</td> <td class="x16" style="text-align:right">898</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r87"> <td class="x16" style="height:28.8pt">Pankaj Chhetri</td> <td class="x16">Digital Editing</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Media Production</td> <td class="x16">Digital Editing (Media Production)</td> <td class="x16">Editing, digital editing, video editing</td> <td class="x16">Jason Doty, at 765-494-7091 / rjdoty@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/20/2023</td> <td class="x16" style="text-align:right">729</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r88"> <td class="x16" style="height:43.2pt">Deanna Shafer-Rater</td> <td class="x16">Digital Signage</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Media Production</td> <td class="x16">Digital Signage (Media Production)</td> <td class="x16">Fourwinds</td> <td class="x16">signsupport@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">Sunset</td> <td class="x17" style="text-align:right">12/2/2022</td> <td class="x16" style="text-align:right">730</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r89"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Dining Administration</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Dining Administration (Auxiliary Systems)</td> <td class="x16">Dining Admin</td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/1/2021</td> <td class="x16" style="text-align:right">555</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r90"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">Diploma Production</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">Diploma Production (Student Information Systems)</td> <td class="x16"></td> <td class="x16">Banner UC4 on-call primary – 765-496-8241 Banner UC4 on-call back up – 765-496-8243Banner Student System Admins – 765-496-3899</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/14/2023</td> <td class="x16" style="text-align:right">689</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r91"> <td class="x16" style="height:28.8pt">Mandi Witkovsky</td> <td class="x16">DirSync</td> <td class="x16">End-Point Computing</td> <td class="x16">File & Directory Services</td> <td class="x16">DirSync (File & Directory Services)</td> <td class="x16"></td> <td class="x16">Primary - Mandi Witkovsky – Cell: 1-260-415-8538Secondary - Justin Commons - Cell: 765-418-7609</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/20/2022</td> <td class="x16" style="text-align:right">771</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r92"> <td class="x16" style="height:57.6pt">Pankaj Chhetri</td> <td class="x16">Distance Learning-Classroom Studio</td> <td class="x16">Teaching & Learning</td> <td class="x16">Lecture/Presentation Capture</td> <td class="x16">Distance Learning-Classroom Studio (Lecture/Presentation Capture)</td> <td class="x16">Web Conferencing Classroom, Video Conferencing Classroom</td> <td class="x16">Jason Doty, at 765-494-7091 / rjdoty@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/20/2023</td> <td class="x16" style="text-align:right">932</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r93"> <td class="x16" style="height:28.8pt">Richard Letts</td> <td class="x16">DNS & DHCP</td> <td class="x16">Infrastructure</td> <td class="x16">Network</td> <td class="x16">DNS & DHCP (Network)</td> <td class="x16">BlueCat</td> <td class="x16">765-494-1591 / 765-494-1530 (on IOC Wiki)</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/14/2021</td> <td class="x16" style="text-align:right">819</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r94"> <td class="x16" style="height:43.2pt">Theresa Jacobsen</td> <td class="x16">DocuSign</td> <td class="x16">Administrative & Business</td> <td class="x16">Document Imaging & Management</td> <td class="x16">DocuSign (Document Imaging & Management)</td> <td class="x16">Electronic Signature, eSignature</td> <td class="x16">Send email to itbsfi@groups.purdue.edu . Primray POC is Cheryl Francis (765-585-3488) and Theresa Jacobsen (765) 714-4317.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">5/25/2022</td> <td class="x16" style="text-align:right">587</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r95"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Domain DFS</td> <td class="x16">End-Point Computing</td> <td class="x16">File & Directory Services</td> <td class="x16">Domain DFS (File & Directory Services)</td> <td class="x16"></td> <td class="x16">765-494-4383 / platform-win@purdue.eduManager Nic Lindsey, nelindse@purdue.edu; cell:<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>(309)338-7615.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/24/2022</td> <td class="x16" style="text-align:right">772</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r96"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Dragon Medical One</td> <td class="x16">Administrative & Business</td> <td class="x16">Medical & Health Systems</td> <td class="x16">Dragon Medical One (Medical & Health Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours. Email address is ITAP_SLS_APP_ADMIN@groups.purdue.edu. If emergency, please contact Patrick Hawkins at 765-237-9723. If Patrick, not available, call Kristie Bishop at 765-404-0751.</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2023</td> <td class="x16" style="text-align:right">659</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r97"> <td class="x16" style="height:28.8pt">Mike Budzik</td> <td class="x16">DSS</td> <td class="x16">Administrative & Business</td> <td class="x16">Reporting & Analytics</td> <td class="x16">DSS (Reporting & Analytics)</td> <td class="x16"></td> <td class="x16">Primary: 765-496-5454Escalation: Mike Budzik:<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>765-589-1440</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/29/2021</td> <td class="x16" style="text-align:right">669</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r98"> <td class="x16" style="height:28.8pt">Robert Oxender</td> <td class="x16">DUA-DSP</td> <td class="x16">Security</td> <td class="x16">Security Policy & Compliance</td> <td class="x16">DUA-DSP (Security Policy & Compliance)</td> <td class="x16">Data use agreementData security plan</td> <td class="x16">Email to itpolicyreq@purdue.edu.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Business hours only.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>No expectation for after-hours support.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/24/2021</td> <td class="x16" style="text-align:right">989</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r99"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">EDConnect Integration</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">EDConnect Integration (Student Information Systems)</td> <td class="x16"></td> <td class="x16">Banner UC4 on-call primary – 765-496-8241 Banner UC4 on-call back up – 765-496-8243Banner Student System Admins – 765-496-3899</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/14/2023</td> <td class="x16" style="text-align:right">691</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r100"> <td class="x16" style="height:28.8pt">Justin Greer</td> <td class="x16">eDiscovery</td> <td class="x16">Security</td> <td class="x16">Security Operations</td> <td class="x16">eDiscovery (Security Operations)</td> <td class="x16"></td> <td class="x16">Email: enterprisesec@purdue.eduPrimary: Steve Medel 708-584-0904Secondary: Justin Greer 765-444-2994</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2023</td> <td class="x16" style="text-align:right">984</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r101"> <td class="x16" style="height:43.2pt">Carl Berryman</td> <td class="x16">eDocs</td> <td class="x16">Administrative & Business</td> <td class="x16">Document Imaging & Management</td> <td class="x16">eDocs (Document Imaging & Management)</td> <td class="x16">eDocs</td> <td class="x16">Email itbssysadmin@groups.purdue.edu, if no response within a reasonable time text then call if needed Danny Vukobratovich at 765-430-2210</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">11/2/2021</td> <td class="x16" style="text-align:right">588</td> </tr> <tr style="mso-height-source:userset;height:115.2pt" id="r102"> <td class="x16" style="height:115.2pt">Richard Letts</td> <td class="x16">Elevator Phone Lines</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Telephony</td> <td class="x16">Elevator Phone Lines (Telephony)</td> <td class="x16"></td> <td class="x16">Team Manager: Ashley Burgess, anburges@purdue.edu, 765-494-7062 or 765-714-5999.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Secondary: 765-496-9001 (Brian Dick or Alan Johnson). Brian: Office (765)494-7777; Cell (765) 414-3284; email fallingd0wn@purdue.edu and Alan: Office (765)494-1756; Cell (765) 407-2925; email: johns295@purdue.eduCall Ashley during normal business hours for voice related issues but after hours please call the 765-496-9001 (which is the voice engineer on call)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">9/28/2023</td> <td class="x16" style="text-align:right">747</td> </tr> <tr style="mso-height-source:userset;height:115.2pt" id="r103"> <td class="x16" style="height:115.2pt">Richard Letts</td> <td class="x16">ELIN 911</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Telephony</td> <td class="x16">ELIN 911 (Telephony)</td> <td class="x16"></td> <td class="x16">Team Manager: Ashley Burgess, anburges@purdue.edu, 765-494-7062 or 765-714-5999.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Secondary: 765-496-9001 (Brian Dick or Alan Johnson). Brian: Office (765)494-7777; Cell (765) 414-3284; email fallingd0wn@purdue.edu and Alan: Office (765)494-1756; Cell (765) 407-2925; email: johns295@purdue.eduCall Ashley during normal business hours for voice related issues but after hours please call the 765-496-9001 (which is the voice engineer on call)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">9/28/2023</td> <td class="x16" style="text-align:right">748</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r104"> <td class="x16" style="height:57.6pt">Brad Peart</td> <td class="x16">Emergency Purdue Website</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Websites</td> <td class="x16">Emergency Purdue Website (WebSites)</td> <td class="x16">Failover of the main Purdue webpage during a major incident</td> <td class="x16">ITAP Web Systems Administration / 765-237-9082 / itso-web@lists.purdue.eduMarketing and Media: Mike Willis (765)491-7918.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>digital-marketing@groups.purdue.edu, jwillis@purdue.edu, and jsbush@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/31/2021</td> <td class="x16" style="text-align:right">762</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r105"> <td class="x16" style="height:57.6pt">Deanna Shafer-Rater</td> <td class="x16">End Point Administration</td> <td class="x16">End-Point Computing</td> <td class="x16">File & Directory Services</td> <td class="x16">End Point Administration (File & Directory Services)</td> <td class="x16"></td> <td class="x16">Contact Deanna Shafer-Rater<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>765-413-7016, deannar@purdue.edu<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Secondary: bberndt@purdue.edu, strimble@purdue.edu during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>No expectation for after-hours support.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/7/2022</td> <td class="x16" style="text-align:right">939</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r106"> <td class="x16" style="height:28.8pt">Justin Greer</td> <td class="x16">Endpoint Protection</td> <td class="x16">Security</td> <td class="x16">Security Operations</td> <td class="x16">Endpoint Protection (Security Operations)</td> <td class="x16">AMP</td> <td class="x16">Email: enterprisesec@purdue.eduPrimary: Steve Medel 708-584-0904Secondary: Justin Greer 765-444-2994</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2023</td> <td class="x16" style="text-align:right">881</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r107"> <td class="x16" style="height:43.2pt">Non-ITaP</td> <td class="x16">Enterprise Vaccination Tracking</td> <td class="x16">Administrative & Business</td> <td class="x16">Medical & Health Systems</td> <td class="x16">Enterprise Vaccination Tracking (Medical & Health Systems)</td> <td class="x16">COVID vaccine tracking, Point and Click Solutions, Protect Purdue</td> <td class="x16">https://protect.purdue.edu/contact/</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/26/2021</td> <td class="x16" style="text-align:right">1005</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r108"> <td class="x16" style="height:43.2pt">Theresa Jacobsen</td> <td class="x16">EPI-Use America License Agreement</td> <td class="x16">Administrative & Business</td> <td class="x16">Finance</td> <td class="x16">EPI-Use America License Agreement (Finance)</td> <td class="x16"></td> <td class="x16">Primary POC - Theresa Jacobsen - tjacobse@purdue.edu (765) 714-4317</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/14/2021</td> <td class="x16" style="text-align:right">628</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r109"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">ePrint</td> <td class="x16">Administrative & Business</td> <td class="x16">Reporting & Analytics</td> <td class="x16">ePrint (Reporting & Analytics)</td> <td class="x16"></td> <td class="x16">Banner UC4 on-call primary – 765-496-8241 Banner UC4 on-call back up – 765-496-8243Banner Student System Admins – 765-496-3899</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/14/2023</td> <td class="x16" style="text-align:right">670</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r110"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">eRezLife Software</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">eRezLife Software (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours. Email address is itap_sls_ba@groups.purdue.edu - if no response in 30 minutes, call Kristie Bishop at 765-404-0751. If Kristie not available,<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/2/2021</td> <td class="x16" style="text-align:right">557</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r111"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">eShipGlobal</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">eShipGlobal (Auxillary)</td> <td class="x16">eShipeShipGlobal</td> <td class="x16">Outages typically can wait to be addressed during business hours. Business hours support only = 7-6 M-F</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/9/2022</td> <td class="x16" style="text-align:right">1013</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r112"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">eTranscripts</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">eTranscripts (Student Information Systems)</td> <td class="x16"></td> <td class="x16">Banner UC4 on-call primary – 765-496-8241 Banner UC4 on-call back up – 765-496-8243Banner Student System Admins – 765-496-3899</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/14/2023</td> <td class="x16" style="text-align:right">692</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r113"> <td class="x16" style="height:57.6pt">Joe Faulkner</td> <td class="x16">EvaluationKit</td> <td class="x16">Teaching & Learning</td> <td class="x16">Assessment Systems</td> <td class="x16">EvaluationKit (Assessment Systems)</td> <td class="x16">Evaluation Kit</td> <td class="x16">Primary: Michelle Blackburn 740-707-5908; Backup:<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Leo Smith 765-438-6726; To Escalate Pat Wilson 765-491-1097; Email: ITAP_DLS_BA@groups.purdue.edu; ITAP_DLS_APP_DEV@groups.purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/6/2021</td> <td class="x16" style="text-align:right">994</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r114"> <td class="x16" style="height:43.2pt">Justin Greer</td> <td class="x16">Event Logs Collection & Retention</td> <td class="x16">Security</td> <td class="x16">Security Engineering</td> <td class="x16">Event Logs Collection & Retention (Security Engineering)</td> <td class="x16">Central log collection, Central syslog/Windows log server, Central event forwarding</td> <td class="x16">Email: enterprisesec@purdue.eduPrimary:<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Justin Greer 765-444-2994Secondary: Curt Jansen 941-920-3337</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/28/2023</td> <td class="x16" style="text-align:right">891</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r115"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">Evisions MAPS Forms Fusion Server</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">Evisions MAPS Forms Fusion Server (Student Information Systems)</td> <td class="x16"></td> <td class="x16">Banner UC4 on-call primary – 765-496-8241 Banner UC4 on-call back up – 765-496-8243Banner Student System Admins – 765-496-3899</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/14/2023</td> <td class="x16" style="text-align:right">693</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r116"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">EXA PACS</td> <td class="x16">Administrative & Business</td> <td class="x16">Medical & Health Systems</td> <td class="x16">EXA PACS (Medical & Health Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours. Email address is ITAP_SLS_APP_ADMIN@groups.purdue.edu. If emergency, please contact Patrick Hawkins at 765-237-9723. If Patrick, not available, call Kristie Bishop at 765-404-0751.</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2023</td> <td class="x16" style="text-align:right">960</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r117"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">Exacq</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Exacq (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Contact Daniel Oliver, oliver28@purdue.edu or 765-494-2141 for issues.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/1/2021</td> <td class="x16" style="text-align:right">731</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r118"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">Examity</td> <td class="x16">Teaching & Learning</td> <td class="x16">Assessment Systems</td> <td class="x16">Examity (Assessment Systems)</td> <td class="x16"></td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/8/2022</td> <td class="x16" style="text-align:right">980</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r119"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Exchange</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Email & Calendaring</td> <td class="x16">Exchange (Email & Calendaring)</td> <td class="x16">Microsoft Exchange</td> <td class="x16">765-496-7700 /<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>itapMessaging@purdue.eduManager John Smith: 765-490-7871</td> <td class="x16">Non-Critical</td> <td class="x16">Sunset</td> <td class="x17" style="text-align:right">2/21/2022</td> <td class="x16" style="text-align:right">719</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r120"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Exploratory Studies Database</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">Exploratory Studies Database (Student Information Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/9/2022</td> <td class="x16" style="text-align:right">1011</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r121"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">F5 Load Balancer</td> <td class="x16">Infrastructure</td> <td class="x16">Middleware</td> <td class="x16">F5 Load Balancer (Middleware)</td> <td class="x16"></td> <td class="x16">765-494-1280 / platform-unix@purdue.eduManager Paul Van Camp, pvancamp@purdue.edu; (636) 795-5609</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/14/2022</td> <td class="x16" style="text-align:right">798</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r122"> <td class="x16" style="height:28.8pt">Theresa Jacobsen</td> <td class="x16">Fidelity</td> <td class="x16">Administrative & Business</td> <td class="x16">Human Resources</td> <td class="x16">Fidelity (Human Resources)</td> <td class="x16"></td> <td class="x16">1st: Candace Shaffer<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>,<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Tammy Synesael , itbs_hris@purdue.edu Theresa - tjacobse@purdue.edu (765) 714-4317</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/14/2021</td> <td class="x16" style="text-align:right">643</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r123"> <td class="x16" style="height:28.8pt">Pankaj Chhetri</td> <td class="x16">Field Production</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Media Production</td> <td class="x16">Field Production (Media Production)</td> <td class="x16">Field Production, Videotaping, 4K, HD</td> <td class="x16">Jason Doty, at 765-494-7091 / rjdoty@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/20/2023</td> <td class="x16" style="text-align:right">732</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r124"> <td class="x16" style="height:57.6pt">Carl Berryman</td> <td class="x16">Fix It</td> <td class="x16">Administrative & Business</td> <td class="x16">Facility Management</td> <td class="x16">Fix It (Facility Management)</td> <td class="x16">FixMyBuilding, FixMyHome</td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If an emergency, email itbsappdev@groups.purdue.edu, if no response within a reasonable time text then call if needed Sebastian Garces at 765-413-3256.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/26/2023</td> <td class="x16" style="text-align:right">600</td> </tr> <tr style="mso-height-source:userset;height:100.8pt" id="r125"> <td class="x16" style="height:100.8pt">Non-ITaP</td> <td class="x16">Fleet Commander</td> <td class="x16">Administrative & Business</td> <td class="x16">Facility Management</td> <td class="x16">Fleet Commander (Facility Management)</td> <td class="x16">Gas Boy, Fleeter, transportation</td> <td class="x16">Outages typically can wait to be addressed during business hours (M-F 8 am- 5 pm EST).<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If an emergency, please call Stephen Goley first at 765-426-5526.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Stephen is not available, call Andy Pruitt at 765-427-6690.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If there is an issue regarding integration with this system like:<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>IT interfaces, VPNs, and/or Single Sign On (security certificate changes), please submit a ticket to: ITAP_BS_SYS_ADMIN</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/1/2021</td> <td class="x16" style="text-align:right">601</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r126"> <td class="x16" style="height:28.8pt">Bob Geswein</td> <td class="x16">FootPrints</td> <td class="x16">IT Professional Services</td> <td class="x16">IT Service Management</td> <td class="x16">FootPrints (IT Service Management)</td> <td class="x16">Numara, BMC, ticket tracking, ticketing</td> <td class="x16">ITIS Web Systems Administration / 765-237-9082 / itso-web@lists.purdue.eduManager John Smith / 765-490-7871</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/8/2022</td> <td class="x16" style="text-align:right">856</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r127"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">Forecast</td> <td class="x16">Teaching & Learning</td> <td class="x16">Assessment Systems</td> <td class="x16">Forecast (Assessment Systems)</td> <td class="x16"></td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/21/2020</td> <td class="x16" style="text-align:right">899</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r128"> <td class="x16" style="height:43.2pt">Justin Greer</td> <td class="x16">Forensic analysis</td> <td class="x16">Security</td> <td class="x16">Incident Response & Investigation</td> <td class="x16">Forensic analysis (Incident Response & Investigation)</td> <td class="x16"></td> <td class="x16">Email: enterprisesec@purdue.eduPrimary: Steve Medel 708-584-0904Secondary: Justin Greer 765-444-2994</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2023</td> <td class="x16" style="text-align:right">999</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r129"> <td class="x16" style="height:43.2pt">Cindy Oneal</td> <td class="x16">FreedomPay</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">FreedomPay (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Contact Dave Brown at 765-337-4351.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Dave not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">8/2/2022</td> <td class="x16" style="text-align:right">559</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r130"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Fresh Express</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Fresh Express (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">Sunset</td> <td class="x17" style="text-align:right">6/1/2021</td> <td class="x16" style="text-align:right">560</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r131"> <td class="x16" style="height:43.2pt">Cindy Oneal</td> <td class="x16">Fusion</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Fusion (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Email address is itap_sls_ba@groups.purdue.edu - if no response in 30 minutes, call Kristie Bishop at 765-404-0751. If Kristie not available,<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/2/2021</td> <td class="x16" style="text-align:right">964</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r132"> <td class="x16" style="height:43.2pt">Non-ITaP</td> <td class="x16">General Information</td> <td class="x16">IT Professional Services</td> <td class="x16">Training & Consultations</td> <td class="x16">General Information (Training & Consultations)</td> <td class="x16"></td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/16/2021</td> <td class="x16" style="text-align:right">1002</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r133"> <td class="x16" style="height:28.8pt">Lauren Fatse</td> <td class="x16">Geospatial Software</td> <td class="x16">End-Point Computing</td> <td class="x16">Software</td> <td class="x16">Geospatial Software (Software)</td> <td class="x16">arcgis</td> <td class="x16">itcr-licensing@purdue.edu.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Jim Myers (jgmyers@purdue.edu, 68215), Carla Smith (carlasmith@purdue.edu, 47222)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/9/2023</td> <td class="x16" style="text-align:right">781</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r134"> <td class="x16" style="height:28.8pt">Bob Geswein</td> <td class="x16">GoldAnswers</td> <td class="x16">IT Professional Services</td> <td class="x16">IT Service Management</td> <td class="x16">GoldAnswers (IT Service Management)</td> <td class="x16">knowledgebase, KB</td> <td class="x16">ITES Web Systems Administration / 765-237-9082 / itso-web@lists.purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/13/2020</td> <td class="x16" style="text-align:right">857</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r135"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">Gradescope</td> <td class="x16">Teaching & Learning</td> <td class="x16">Assessment Systems</td> <td class="x16">Gradescope (Assessment Systems)</td> <td class="x16"></td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/21/2020</td> <td class="x16" style="text-align:right">900</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r136"> <td class="x16" style="height:28.8pt">Lauren Fatse</td> <td class="x16">Graphics/Design Software</td> <td class="x16">End-Point Computing</td> <td class="x16">Software</td> <td class="x16">Graphics/Design Software (Software)</td> <td class="x16">SnagIt, Camtasia</td> <td class="x16">itcr-licensing@purdue.edu.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Jim Myers (jgmyers@purdue.edu, 68215), Carla Smith (carlasmith@purdue.edu, 47222)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/9/2023</td> <td class="x16" style="text-align:right">782</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r137"> <td class="x16" style="height:28.8pt">Cindy Oneal</td> <td class="x16">GRIR</td> <td class="x16">Administrative & Business</td> <td class="x16">Automation</td> <td class="x16">GRIR (Automation)</td> <td class="x16">GRIR, UiPath, Automation, RPA</td> <td class="x16">TBD</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/6/2022</td> <td class="x16" style="text-align:right">1020</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r138"> <td class="x16" style="height:28.8pt">Mandi Witkovsky</td> <td class="x16">Guest Access</td> <td class="x16">Security</td> <td class="x16">Identity & Access Management</td> <td class="x16">Guest Access (Identity & Access Management)</td> <td class="x16"></td> <td class="x16">Primary - Mandi Witkovsky – Cell: 1-260-415-8538Secondary - Justin Commons - Cell: 765-418-7609</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/8/2022</td> <td class="x16" style="text-align:right">871</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r139"> <td class="x16" style="height:43.2pt">Brad Peart</td> <td class="x16">Guru Lab Logins</td> <td class="x16">Security</td> <td class="x16">Identity & Access Management</td> <td class="x16">Guru Lab Logins (Identity & Access Management)</td> <td class="x16">Coursework UNIX account</td> <td class="x16">765-494-1280 / platform-unix@purdue.eduManager Paul Van Camp, pvancamp@purdue.edu; (636) 795-5609</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/14/2022</td> <td class="x16" style="text-align:right">872</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r140"> <td class="x16" style="height:57.6pt">Kyle Purple</td> <td class="x16">High-Performance Computing Resources</td> <td class="x16">Research</td> <td class="x16">Research Computing</td> <td class="x16">High-Performance Computing Resources (Research Computing)</td> <td class="x16">Community Cluster, Research Cluster, HPC, Rice, Halstead, Snyder, Gilbreath, Brown, Data Workbench</td> <td class="x16">Escalations coming from IOC should start with Kyle, as we expect those will usually be facility-related issues. He will dispatch appropriate technical staff. (765) 426-9157 - rcac-research-engineers@groups.purdue.edu</td> <td class="x16">Academic Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">9/6/2023</td> <td class="x16" style="text-align:right">862</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r141"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">HOM Event Management</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">HOM Event Management (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours. Contact Norm Hunt at 765-421-6185.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Norm not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">10/26/2021</td> <td class="x16" style="text-align:right">562</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r142"> <td class="x16" style="height:43.2pt">Non-ITaP</td> <td class="x16">HotSeat</td> <td class="x16">Teaching & Learning</td> <td class="x16">Lab/Classroom Technology & Support</td> <td class="x16">HotSeat (Lab/Classroom Technology & Support)</td> <td class="x16"></td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/21/2020</td> <td class="x16" style="text-align:right">919</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r143"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">I Don't Know</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">SubItUp</td> <td class="x16">SubItUp, student scheduling, student employee scheduling</td> <td class="x16">Route tickets to ITAP_SLS_APP_ADMIN but do not call.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/6/2022</td> <td class="x16" style="text-align:right">1021</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r144"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">I Don't Know</td> <td class="x16">Infrastructure</td> <td class="x16">Database</td> <td class="x16">PostgreSQL (Database)</td> <td class="x16"></td> <td class="x16">(765)496-9637/itap-dba@groups.purdue.eduManager:<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Jeff Tipton/jftipton@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">11/8/2023</td> <td class="x16" style="text-align:right">1023</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r145"> <td class="x16" style="height:57.6pt">Non-ITaP</td> <td class="x16">iClickers</td> <td class="x16">Teaching & Learning</td> <td class="x16">Lab/Classroom Technology & Support</td> <td class="x16">iClickers (Lab/Classroom Technology & Support)</td> <td class="x16">iClicker, iclicker, i>Clicker, clickers, response system, classroom response system, polling tool</td> <td class="x16">TLT? But no on-call info for them. Adam Hagen maybe?</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/21/2020</td> <td class="x16" style="text-align:right">920</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r146"> <td class="x16" style="height:43.2pt">Brad Peart</td> <td class="x16">IDAP</td> <td class="x16">Infrastructure</td> <td class="x16">Database</td> <td class="x16">IDAP (Database)</td> <td class="x16">IDAP, Green Plum</td> <td class="x16">(765)496-9637/itap-dba@groups.purdue.eduInterim Manager 219-669-4750/amizerik@purdue.eduRajini Prabhu: 765-421-7796Louis Scott: 765-586-7213</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/31/2021</td> <td class="x16" style="text-align:right">799</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r147"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">IIS/ASP.net</td> <td class="x16">Infrastructure</td> <td class="x16">Web Hosting</td> <td class="x16">IIS/ASP.net (Web Hosting)</td> <td class="x16"></td> <td class="x16">ITAP Web Systems Administration / 765-237-9082 / itso-web@lists.purdue.eduManager John Smith 765-490-7871</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/31/2021</td> <td class="x16" style="text-align:right">843</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r148"> <td class="x16" style="height:43.2pt">Carl Berryman</td> <td class="x16">iLabs</td> <td class="x16">Administrative & Business</td> <td class="x16">Facility Management</td> <td class="x16">iLabs (Facility Management)</td> <td class="x16">Sassafras</td> <td class="x16">Email itbssysadmin@groups.purdue.edu, if no response within a reasonable time text then call if needed Danny Vukobratovich at 765-430-2210</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">11/2/2021</td> <td class="x16" style="text-align:right">602</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r149"> <td class="x16" style="height:28.8pt">Richard Letts</td> <td class="x16">iLight</td> <td class="x16">Infrastructure</td> <td class="x16">Network</td> <td class="x16">iLight (Network)</td> <td class="x16">I-Light</td> <td class="x16">765-494-1591 / 765-494-1530 (on IOC Wiki)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/14/2021</td> <td class="x16" style="text-align:right">820</td> </tr> <tr style="mso-height-source:userset;height:72pt" id="r150"> <td class="x16" style="height:72pt">Cindy Oneal</td> <td class="x16">IMLeagues</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">IMLeagues (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours. Email address is ITAP_SLS_APP_ADMIN@groups.purdue.edu. Contact Dave Brown at 765-337-4351.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Dave not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2023</td> <td class="x16" style="text-align:right">564</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r151"> <td class="x16" style="height:43.2pt">Mandi Witkovsky</td> <td class="x16">InCommon Certificate Service</td> <td class="x16">Security</td> <td class="x16">Identity & Access Management</td> <td class="x16">InCommon Certificate Service (Identity & Access Management)</td> <td class="x16"></td> <td class="x16">Primary - Mandi Witkovsky – Cell: 1-260-415-8538Secondary - Justin Commons - Cell: 765-418-7609</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/20/2022</td> <td class="x16" style="text-align:right">874</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r152"> <td class="x16" style="height:43.2pt">Carl Berryman</td> <td class="x16">InStep</td> <td class="x16">Administrative & Business</td> <td class="x16">Facility Management</td> <td class="x16">InStep (Facility Management)</td> <td class="x16">Edna, EBS, PRISM, Aveva, Instep</td> <td class="x16">Email itbssysadmin@groups.purdue.edu, if no response within a reasonable time text then call if needed Danny Vukobratovich at 765-430-2210</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">11/2/2021</td> <td class="x16" style="text-align:right">604</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r153"> <td class="x16" style="height:57.6pt">Non-ITaP</td> <td class="x16">Instructional Technology Consultations</td> <td class="x16">IT Professional Services</td> <td class="x16">Instructional Services</td> <td class="x16">Instructional Technology Consultations (Instructional Services)</td> <td class="x16">Consultations</td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/21/2020</td> <td class="x16" style="text-align:right">850</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r154"> <td class="x16" style="height:57.6pt">Non-ITaP</td> <td class="x16">Instructor Professional Development Workshops</td> <td class="x16">IT Professional Services</td> <td class="x16">Instructional Services</td> <td class="x16">Instructor Professional Development Workshops (Instructional Services)</td> <td class="x16">workshops, training, professional development</td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/21/2020</td> <td class="x16" style="text-align:right">851</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r155"> <td class="x16" style="height:43.2pt">Richard Letts</td> <td class="x16">International Authorization Codes</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Telephony</td> <td class="x16">International Authorization Codes (Telephony)</td> <td class="x16">Auth Code</td> <td class="x16">Not subject to after hours engagement.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/20/2023</td> <td class="x16" style="text-align:right">750</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r156"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">International Programs Web Apps</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">International Programs Web Apps (WebSites)</td> <td class="x16">IPPU</td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/2/2021</td> <td class="x16" style="text-align:right">764</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r157"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">Involvio</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Collaboration</td> <td class="x16">Involvio (Collaboration)</td> <td class="x16">BoilerGuide PurdueGuide</td> <td class="x16">Banner UC4 on-call primary – 765-496-8241 Banner UC4 on-call back up – 765-496-8243Banner Student System Admins – 765-496-3899</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/14/2023</td> <td class="x16" style="text-align:right">710</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r158"> <td class="x16" style="height:28.8pt">Bob Geswein</td> <td class="x16">IT Communications</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Collaboration</td> <td class="x16">IT Communications</td> <td class="x16"></td> <td class="x16">(765) 49-40400</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/9/2023</td> <td class="x16" style="text-align:right">957</td> </tr> <tr style="mso-height-source:userset;height:72pt" id="r159"> <td class="x16" style="height:72pt">Pankaj Chhetri</td> <td class="x16">ITaP Computer Labs</td> <td class="x16">Teaching & Learning</td> <td class="x16">Lab/Classroom Technology Support</td> <td class="x16">ITaP Computer Labs (Lab/Classroom Technology & Support)</td> <td class="x16">ITaP Instructional Computing Labs, ITaP Open Labs, ITaP Student Labs, Residence Hall Student Computers, Library Student Computers</td> <td class="x16">765-494-1597 / itaplabs@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/5/2022</td> <td class="x16" style="text-align:right">921</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r160"> <td class="x16" style="height:43.2pt">Carl Berryman</td> <td class="x16">Job Scheduling & Automation System</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Job Scheduling & Automation System (Auxiliary Systems)</td> <td class="x16">Automic, UC4, Automation Engine (AE)</td> <td class="x16">Email itbssysadmin@groups.purdue.edu and itap-pcbus@purdue.edu, if no response within a reasonable time text then call if needed Danny Vukobratovich at 765-430-2210.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">11/2/2021</td> <td class="x16" style="text-align:right">556</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r161"> <td class="x16" style="height:43.2pt">Non-ITaP</td> <td class="x16">Kaltura</td> <td class="x16">Teaching & Learning</td> <td class="x16">Lecture/Presentation Capture</td> <td class="x16">Kaltura (Lecture/Presentation Capture)</td> <td class="x16">Kaltura, Kaltura Mashup, MediaSpace</td> <td class="x16">Per Adam Hagen, for Kaltura issues (globals, etc.) contact him. 574-360-3596 / support-tlt@groups.purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/8/2022</td> <td class="x16" style="text-align:right">933</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r162"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Keys</td> <td class="x16">Administrative & Business</td> <td class="x16">Facility Management</td> <td class="x16">Keys (Facility Management)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/20/2020</td> <td class="x16" style="text-align:right">606</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r163"> <td class="x16" style="height:43.2pt">Pankaj Chhetri</td> <td class="x16">KeyServer</td> <td class="x16">Teaching & Learning</td> <td class="x16">Lab/Classroom Technology Support</td> <td class="x16">KeyServer (Lab/Classroom Technology & Support)</td> <td class="x16">Sassafras Keyserver, Keyserver, license management</td> <td class="x16">itcr-lssupport@lists.purdue.edu / Larry French (765-586-5773)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">1/3/2023</td> <td class="x16" style="text-align:right">846</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r164"> <td class="x16" style="height:43.2pt">Deanna Shafer-Rater</td> <td class="x16">Laptops</td> <td class="x16">End-Point Computing</td> <td class="x16">Hardware</td> <td class="x16">Laptops (Hardware)</td> <td class="x16"></td> <td class="x16">Business hours only.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>No expectation for after-hours support.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/1/2022</td> <td class="x16" style="text-align:right">774</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r165"> <td class="x16" style="height:28.8pt">Mandi Witkovsky</td> <td class="x16">LDAP</td> <td class="x16">Security</td> <td class="x16">Identity & Access Management</td> <td class="x16">LDAP (Identity & Access Management)</td> <td class="x16"></td> <td class="x16">Primary - Mandi Witkovsky – Cell: 1-260-415-8538Secondary - Justin Commons - Cell: 765-418-7609</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/20/2022</td> <td class="x16" style="text-align:right">875</td> </tr> <tr style="mso-height-source:userset;height:72pt" id="r166"> <td class="x16" style="height:72pt">Cindy Oneal</td> <td class="x16">Leadership and Professional Development Initiative</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">Leadership and Professional Development Initiative (Student Information Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/20/2020</td> <td class="x16" style="text-align:right">694</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r167"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Learning Communities</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Learning Communities (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/20/2020</td> <td class="x16" style="text-align:right">565</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r168"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Legacy Course Catalog</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">Legacy Course Catalog (Student Information Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/20/2020</td> <td class="x16" style="text-align:right">695</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r169"> <td class="x16" style="height:28.8pt">Richard Letts</td> <td class="x16">Libre</td> <td class="x16">Infrastructure</td> <td class="x16">Monitoring</td> <td class="x16">Libre (Monitoring)</td> <td class="x16"></td> <td class="x16">765-494-1591 / 765-494-1530 (on IOC Wiki)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/14/2021</td> <td class="x16" style="text-align:right">811</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r170"> <td class="x16" style="height:28.8pt">Lauren Fatse</td> <td class="x16">License Consulting</td> <td class="x16">IT Professional Services</td> <td class="x16">Enterprise Licensing</td> <td class="x16">License Consulting (Enterprise Licensing)</td> <td class="x16">licensing</td> <td class="x16">itcr-licensing@purdue.edu.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Jim Myers (jgmyers@purdue.edu, 68215), Carla Smith (carlasmith@purdue.edu, 47222)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/9/2023</td> <td class="x16" style="text-align:right">847</td> </tr> <tr style="mso-height-source:userset;height:72pt" id="r171"> <td class="x16" style="height:72pt">Pankaj Chhetri</td> <td class="x16">License Manager</td> <td class="x16">End-Point Computing</td> <td class="x16">Software</td> <td class="x16">License Manager (Software)</td> <td class="x16">License Management</td> <td class="x16">1 - call Tom Johnson at (765) 237-7376 (my cell phone), if no answer, leave a message, and wait 10 minutes before preceding to step 22 - call Larry French (765-586-5773)<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>, if there is no answer, leave a message, and wait 10 minutes before proceeding to step 33 - send email to itcr-lssupport@lists.purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">1/3/2023</td> <td class="x16" style="text-align:right">848</td> </tr> <tr style="mso-height-source:userset;height:115.2pt" id="r172"> <td class="x16" style="height:115.2pt">Richard Letts</td> <td class="x16">Line Service Analog Phones</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Telephony</td> <td class="x16">Line Service Analog Phones (Telephony)</td> <td class="x16">Analog Line</td> <td class="x16">Team Manager: Ashley Burgess, anburges@purdue.edu, 765-494-7062 or 765-714-5999.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Secondary: 765-496-9001 (Brian Dick or Alan Johnson). Brian: Office (765)494-7777; Cell (765) 414-3284; email fallingd0wn@purdue.edu and Alan: Office (765)494-1756; Cell (765) 407-2925; email: johns295@purdue.eduCall Ashley during normal business hours for voice related issues but after hours please call the 765-496-9001 (which is the voice engineer on call)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">9/28/2023</td> <td class="x16" style="text-align:right">751</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r173"> <td class="x16" style="height:28.8pt">Theresa Jacobsen</td> <td class="x16">Load Testing</td> <td class="x16">Infrastructure</td> <td class="x16">Middleware</td> <td class="x16">Load Testing (Middleware)</td> <td class="x16">LoadRunner, Microfocus module</td> <td class="x16">Contact Jim Venable<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Cell ???.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Escalate to Chris Frazee<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Cell ???</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/14/2021</td> <td class="x16" style="text-align:right">801</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r174"> <td class="x16" style="height:43.2pt">Cindy Oneal</td> <td class="x16">Localist University Calendar</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Localist University Calendar</td> <td class="x16">Calendar Events</td> <td class="x16">VPPA_MARKETING_CONTENTNo after-hours phone contacts available from Purdue or Localist..Localist Service Status can be found athttps://status.localist.com/</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">11/22/2022</td> <td class="x16" style="text-align:right">1017</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r175"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">LON-CAPA</td> <td class="x16">Teaching & Learning</td> <td class="x16">Learning Management Systems</td> <td class="x16">LON-CAPA (Learning Management Systems)</td> <td class="x16">Learning Online Network with Computer Assisted Personalized Approach</td> <td class="x16">Primary:<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>765-496-3899Backup:<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>765-404-9614Email:<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Studentsystemsadmin@groups.purdue.edu</td> <td class="x16">Academic Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/6/2021</td> <td class="x16" style="text-align:right">927</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r176"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Mailman</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Email & Calendaring</td> <td class="x16">Mailman (Email & Calendaring)</td> <td class="x16">listserv</td> <td class="x16">765-496-7700 /<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>itapMessaging@purdue.eduManager John Smith: 765-490-7871</td> <td class="x16">Non-Critical</td> <td class="x16">Sunset</td> <td class="x17" style="text-align:right">12/7/2022</td> <td class="x16" style="text-align:right">720</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r177"> <td class="x16" style="height:57.6pt">Deanna Shafer-Rater</td> <td class="x16">Managed Software</td> <td class="x16">End-Point Computing</td> <td class="x16">Software</td> <td class="x16">Managed Software (Software)</td> <td class="x16"></td> <td class="x16">Contact Deanna Shafer-Rater<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>765-413-7016, deannar@purdue.edu<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Secondary: bberndt@purdue.edu, strimble@purdue.edu, during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>No expectation for after-hours support.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/8/2022</td> <td class="x16" style="text-align:right">783</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r178"> <td class="x16" style="height:43.2pt">Brad Peart</td> <td class="x16">Maven Lab Logins</td> <td class="x16">Security</td> <td class="x16">Identity & Access Management</td> <td class="x16">Maven Lab Logins (Identity & Access Management)</td> <td class="x16">Personal enrichment UNIX account</td> <td class="x16">765-494-1280 / platform-unix@purdue.eduManager Paul Van Camp, pvancamp@purdue.edu; (636) 795-5609</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/14/2022</td> <td class="x16" style="text-align:right">876</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r179"> <td class="x16" style="height:43.2pt">Non-ITaP</td> <td class="x16">Maxient</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">Maxient (Student Information Systems)</td> <td class="x16"></td> <td class="x16">Contact Dean of Students office - Jeff Stefancic.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/1/2021</td> <td class="x16" style="text-align:right">697</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r180"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Menus</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Menus (Auxiliary Systems)</td> <td class="x16">Mobile Menus, Menus Android App, API, iOS App, Website</td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/1/2021</td> <td class="x16" style="text-align:right">566</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r181"> <td class="x16" style="height:43.2pt">Brad Peart</td> <td class="x16">Microsoft MFA</td> <td class="x16">Security</td> <td class="x16">Identity & Access Management</td> <td class="x16">Microsoft MFA (Identity & Access Management)</td> <td class="x16">Multi Factor Authentication, Two-Factor, Office 365 MFA, Microsoft MFA, MS MFA</td> <td class="x16">If there are widespread MFA issues the IOC will call the Collaboration on call at 765-496-1374.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/9/2022</td> <td class="x16" style="text-align:right">1012</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r182"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Milestone</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Milestone (Auxiliary Systems)</td> <td class="x16">HFS Video Surveillance</td> <td class="x16">Outages typically can wait to be addressed during business hours. Contact Norm Hunt at 765-421-6185.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Norm not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/6/2022</td> <td class="x16" style="text-align:right">733</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r183"> <td class="x16" style="height:28.8pt">Theresa Jacobsen</td> <td class="x16">Mobile Time</td> <td class="x16">Administrative & Business</td> <td class="x16">Human Resources</td> <td class="x16">Mobile Time (Human Resources)</td> <td class="x16">Webclock</td> <td class="x16">Send email to ITBS_HRIS@purdue.edu.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Primary POC is<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Diane Hawkins<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>(dhawkin@purdue.edu - Cell ???</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/14/2021</td> <td class="x16" style="text-align:right">936</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r184"> <td class="x16" style="height:28.8pt">Richard Letts</td> <td class="x16">Monitoring</td> <td class="x16">Infrastructure</td> <td class="x16">Monitoring</td> <td class="x16">Monitoring</td> <td class="x16"></td> <td class="x16">765-494-1591 / 765-494-1530 (on IOC Wiki)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/14/2021</td> <td class="x16" style="text-align:right">958</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r185"> <td class="x16" style="height:43.2pt">Cindy Oneal</td> <td class="x16">Morpho Manager</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Morpho Manager (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Contact Dave Brown at 765-337-4351.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Dave not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">10/26/2021</td> <td class="x16" style="text-align:right">877</td> </tr> <tr style="mso-height-source:userset;height:72pt" id="r186"> <td class="x16" style="height:72pt">Cindy Oneal</td> <td class="x16">Morse Watchmans KeyWatcher</td> <td class="x16">Administrative & Business</td> <td class="x16">Facility Management</td> <td class="x16">Morse Watchmans KeyWatcher (Facility Management)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours. Assign ticket to ITAP_SLS_APP_ADMIN. Contact Norm Hunt at 765-421-6185.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Norm not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2023</td> <td class="x16" style="text-align:right">965</td> </tr> <tr style="mso-height-source:userset;height:86.4pt" id="r187"> <td class="x16" style="height:86.4pt">Joe Faulkner</td> <td class="x16">MyPurdue</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">MyPurdue (Student Information Systems)</td> <td class="x16">mypurdue portal, Course Insights, Registration Workflow, Change of Curriculum Workflow, Candidate Clearance System, Advisor Dashboard</td> <td class="x16">Banner UC4 on-call primary – 765-496-8241 Banner UC4 on-call back up – 765-496-8243Banner Student System Admins – 765-496-3899</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/30/2023</td> <td class="x16" style="text-align:right">696</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r188"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">MyPurduePlan Issue Form</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">MyPurduePlan Issue Form (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/20/2020</td> <td class="x16" style="text-align:right">765</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r189"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">MySQL Database</td> <td class="x16">Infrastructure</td> <td class="x16">Database</td> <td class="x16">MySQL Database (Database)</td> <td class="x16">MySQL</td> <td class="x16">(765)496-9637/itap-dba@groups.purdue.eduInterim Manager 219-669-4750/amizerik@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/31/2021</td> <td class="x16" style="text-align:right">794</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r190"> <td class="x16" style="height:28.8pt">Richard Letts</td> <td class="x16">Network Access Control</td> <td class="x16">Infrastructure</td> <td class="x16">Network</td> <td class="x16">Network Access Control (Network)</td> <td class="x16">Risque Galaxy System</td> <td class="x16">765-494-1591 / 765-494-1530 (on IOC Wiki)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/14/2021</td> <td class="x16" style="text-align:right">821</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r191"> <td class="x16" style="height:28.8pt">Justin Greer</td> <td class="x16">Network Security</td> <td class="x16">Security</td> <td class="x16">Security Operations</td> <td class="x16">Network Security (Security Operations)</td> <td class="x16">Firewalls, CSM, IPS, Umbrella</td> <td class="x16">Email: enterprisesec@purdue.eduPrimary: Justin Greer 765-444-2994Secondary: Curt Jansen 941-920-3337</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/28/2023</td> <td class="x16" style="text-align:right">884</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r192"> <td class="x16" style="height:43.2pt">Keith Duvall</td> <td class="x16">Nutanix</td> <td class="x16">Infrastructure</td> <td class="x16">Server Infrastructure</td> <td class="x16">Nutanix HCI (Server Infrastructure)</td> <td class="x16">Nutanix, Prism Central, Prism Element, HCI, Hyper-Converged Infrastructure</td> <td class="x16">Email: psc-hosting@purdue.edu Primary: 765-496-3613, Secondary: John Smith 765-490-7871</td> <td class="x16">Academic Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/21/2023</td> <td class="x16" style="text-align:right">1004</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r193"> <td class="x16" style="height:43.2pt">Mike Budzik</td> <td class="x16">ODI (Oracle Data Integrator)</td> <td class="x16">Infrastructure</td> <td class="x16">Middleware</td> <td class="x16">ODI (Oracle Data Integrator) (Middleware)</td> <td class="x16"></td> <td class="x16">Primary: 765-496-5454Escalation: Mike Budzik:<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>765-589-1440</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/29/2021</td> <td class="x16" style="text-align:right">804</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r194"> <td class="x16" style="height:28.8pt">Mike Budzik</td> <td class="x16">ODS/EDW</td> <td class="x16">Administrative & Business</td> <td class="x16">Reporting & Analytics</td> <td class="x16">ODS/EDW (Reporting & Analytics)</td> <td class="x16"></td> <td class="x16">BICC OE (also known as BICC ODS/EDW) - 765-496-5454Escalation: Mike Budzik:<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>765-589-1440</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/19/2023</td> <td class="x16" style="text-align:right">671</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r195"> <td class="x16" style="height:43.2pt">Richard Letts</td> <td class="x16">Off-Campus Network Services</td> <td class="x16">Infrastructure</td> <td class="x16">Network</td> <td class="x16">Off-Campus Network Services (Network)</td> <td class="x16">VPN, Cisco AnyConnect, virtual private network, webvpn</td> <td class="x16">765-494-1591 / 765-494-1530 (on IOC Wiki)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/8/2022</td> <td class="x16" style="text-align:right">822</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r196"> <td class="x16" style="height:43.2pt">Brad Peart</td> <td class="x16">Office 365 - Exchange Online</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Email & Calendaring</td> <td class="x16">Office 365 - Exchange Online (Email & Calendaring)</td> <td class="x16">O365, email</td> <td class="x16">765-496-7700 /<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>PurdueITMessaging@groups.purdue.eduManager John Smith: 765-490-7871</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">8/17/2023</td> <td class="x16" style="text-align:right">721</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r197"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Office 365 - OneDrive</td> <td class="x16">Infrastructure</td> <td class="x16">Storage</td> <td class="x16">Office 365 - OneDrive (Storage)</td> <td class="x16">OneDrive for Business</td> <td class="x16">Collaboration Apps 765-496-1374 / collaboration@purdue.eduManager John Smith: 765-490-7871</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/9/2022</td> <td class="x16" style="text-align:right">836</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r198"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Office 365 - SharePoint Online</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Collaboration</td> <td class="x16">Office 365 - SharePoint Online (Collaboration)</td> <td class="x16"></td> <td class="x16">Collaboration Apps 765-496-1374 / collaboration@purdue.eduManager John Smith: 765-490-7871</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/9/2022</td> <td class="x16" style="text-align:right">712</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r199"> <td class="x16" style="height:43.2pt">Lauren Fatse</td> <td class="x16">Office Software</td> <td class="x16">End-Point Computing</td> <td class="x16">Software</td> <td class="x16">Office Software (Software)</td> <td class="x16">Microsoft Office, Microsoft Project, Purdue Brand Fonts, Respondus, Microsoft Visio</td> <td class="x16">itcr-licensing@purdue.edu.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Jim Myers (jgmyers@purdue.edu, 68215), Carla Smith (carlasmith@purdue.edu, 47222)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/16/2023</td> <td class="x16" style="text-align:right">784</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r200"> <td class="x16" style="height:57.6pt">Theresa Jacobsen</td> <td class="x16">OneCampus</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">OneCampus (Auxiliary Systems)</td> <td class="x16">rSmart</td> <td class="x16">itesapin@groups.purdue.edu / 765-491-8235 Tracey Stanifer-Dewey (This is who IOC should call when One.purdue.edu/OneCampus goes down.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Links issues should be reported to the team associated with the tile.)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">8/30/2022</td> <td class="x16" style="text-align:right">570</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r201"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">OnTrack</td> <td class="x16">Administrative & Business</td> <td class="x16">Human Resources</td> <td class="x16">OnTrack (Human Resources)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/20/2020</td> <td class="x16" style="text-align:right">649</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r202"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Oracle Database</td> <td class="x16">Infrastructure</td> <td class="x16">Database</td> <td class="x16">Oracle Database (Database)</td> <td class="x16">Oracle</td> <td class="x16">(765)496-9637/itap-dba@groups.purdue.eduInterim Manager 219-669-4750/amizerik@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/31/2021</td> <td class="x16" style="text-align:right">795</td> </tr> <tr style="mso-height-source:userset;height:72pt" id="r203"> <td class="x16" style="height:72pt">Non-ITaP</td> <td class="x16">Orchard Sequoia</td> <td class="x16">Administrative & Business</td> <td class="x16">Medical & Health Systems</td> <td class="x16">Orchard Sequoia (Medical & Health Systems)</td> <td class="x16">Orchard, LIMS, COVID information</td> <td class="x16">For issues with Orchard software, Orchard password resets, or PVMIT hardware at collection sites, route to the PVMIT workspace or have users<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>call 765-494-1153 For networking issues, route to ITAP-Networking III Orchard users in the ADDL lab will contact PVMIT directly</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">8/11/2020</td> <td class="x16" style="text-align:right">981</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r204"> <td class="x16" style="height:57.6pt">Deanna Shafer-Rater</td> <td class="x16">Pagers</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Telephony</td> <td class="x16">Pagers (Telephony)</td> <td class="x16">Pagers</td> <td class="x16">Team Manager: Phone# Notes: 765-496-9001 (Brian Dick or Alan Johnson). Brian: Office (765)494-7777; Cell (765) 414-3284; email fallingd0wn@purdue.edu and Alan: Office (765)494-1756; Cell (765) 407-2925; email: johns295@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/20/2023</td> <td class="x16" style="text-align:right">753</td> </tr> <tr style="mso-height-source:userset;height:72pt" id="r205"> <td class="x16" style="height:72pt">Deanna Shafer-Rater</td> <td class="x16">PaperCut</td> <td class="x16">End-Point Computing</td> <td class="x16">Printing</td> <td class="x16">PaperCut (Printing)</td> <td class="x16">Printer, Copier</td> <td class="x16">csds-sccm@lists.purdue.edutrek5703@gmail.com (Scott's personal email)Send ticket to ITAP_PAPERCUT for now. If no response within an hour please escalate to Scott Trimble 765-426-2625, then Deanna Shafer-Rater 765-413-7016PRINTER SUPPORT:<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Contact the local IT support team.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/17/2021</td> <td class="x16" style="text-align:right">777</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r206"> <td class="x16" style="height:43.2pt">Non-ITaP</td> <td class="x16">PARCS</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">PARCS (Auxiliary)</td> <td class="x16">PARCS, Designa, L&B</td> <td class="x16">For general questions and system access – contact the Business Owner or call (765) 494-7103.If unable to reach them contact ITBS System Administrator or assign ticket to ITAP_BS_SYS_ADMIN</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/29/2022</td> <td class="x16" style="text-align:right">1014</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r207"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">PassNote</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Collaboration</td> <td class="x16">PassNote (Collaboration)</td> <td class="x16"></td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/21/2020</td> <td class="x16" style="text-align:right">713</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r208"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">Passport</td> <td class="x16">Teaching & Learning</td> <td class="x16">E-Portfolio Sites</td> <td class="x16">Passport (E-Portfolio Sites)</td> <td class="x16"></td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/21/2020</td> <td class="x16" style="text-align:right">915</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r209"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">Pattern</td> <td class="x16">Teaching & Learning</td> <td class="x16">Assessment Systems</td> <td class="x16">Pattern (Assessment Systems)</td> <td class="x16"></td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/21/2020</td> <td class="x16" style="text-align:right">901</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r210"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">Payment Presentation</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">Payment Presentation (Student Information Systems)</td> <td class="x16"></td> <td class="x16">Banner UC4 on-call primary – 765-496-8241 Banner UC4 on-call back up – 765-496-8243Banner Student System Admins – 765-496-3899</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/14/2023</td> <td class="x16" style="text-align:right">698</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r211"> <td class="x16" style="height:28.8pt">Theresa Jacobsen</td> <td class="x16">PE1 ECC</td> <td class="x16">Administrative & Business</td> <td class="x16">Finance</td> <td class="x16">PE1 ECC (Finance)</td> <td class="x16"></td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">11/11/2019</td> <td class="x16" style="text-align:right">631</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r212"> <td class="x16" style="height:43.2pt">Carl Berryman</td> <td class="x16">Perceptive Content</td> <td class="x16">Administrative & Business</td> <td class="x16">Document Imaging & Management</td> <td class="x16">Perceptive Content (Document Imaging & Management)</td> <td class="x16">WebNow, ImageNow</td> <td class="x16">Email itbssysadmin@groups.purdue.edu, if no response within a reasonable time text then call if needed Danny Vukobratovich at 765-430-2210</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/6/2022</td> <td class="x16" style="text-align:right">589</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r213"> <td class="x16" style="height:43.2pt">Deanna Shafer-Rater</td> <td class="x16">Peripherals</td> <td class="x16">End-Point Computing</td> <td class="x16">Hardware</td> <td class="x16">Peripherals (Hardware)</td> <td class="x16"></td> <td class="x16">Business hours only.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>No expectation for after-hours support.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/1/2022</td> <td class="x16" style="text-align:right">775</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r214"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Personal Websites</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Websites</td> <td class="x16">Personal Websites (WebSites)</td> <td class="x16">TLT ICS web sites, Career Account web service</td> <td class="x16">765-494-1280 / platform-unix@purdue.eduManager Paul Van Camp, pvancamp@purdue.edu; (636) 795-5609</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/14/2022</td> <td class="x16" style="text-align:right">766</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r215"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">PETS</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">PETS (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours. Email address is itap_sls_ba@groups.purdue.edu - if no response in 30 minutes, call Kristie Bishop at 765-404-0751. If Kristie not available,<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">10/20/2021</td> <td class="x16" style="text-align:right">573</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r216"> <td class="x16" style="height:43.2pt">Justin Greer</td> <td class="x16">Phishing Investigation</td> <td class="x16">Security</td> <td class="x16">Incident Response & Investigation</td> <td class="x16">Phishing Investigation (Incident Response & Investigation)</td> <td class="x16"></td> <td class="x16">Email: enterprisesec@purdue.eduPrimary: Steve Medel 708-584-0904Secondary: Justin Greer 765-444-2994</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2023</td> <td class="x16" style="text-align:right">1000</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r217"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Photo Repository API</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Photo Repository API (Auxiliary Systems)</td> <td class="x16">Photo API, Photo Service</td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/9/2022</td> <td class="x16" style="text-align:right">1010</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r218"> <td class="x16" style="height:43.2pt">Carl Berryman</td> <td class="x16">PI Server</td> <td class="x16">Administrative & Business</td> <td class="x16">Facility Management</td> <td class="x16">PI Server (Facility Management)</td> <td class="x16"></td> <td class="x16">Email itbssysadmin@groups.purdue.edu, if no response within a reasonable time text then call if needed Danny Vukobratovich at 765-430-2210</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">11/2/2021</td> <td class="x16" style="text-align:right">610</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r219"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">Playposit</td> <td class="x16">Teaching & Learning</td> <td class="x16">Assessment Systems</td> <td class="x16">Playposit (Assessment Systems)</td> <td class="x16"></td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/21/2020</td> <td class="x16" style="text-align:right">903</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r220"> <td class="x16" style="height:43.2pt">Cindy Oneal</td> <td class="x16">Point & Click EHR/PMS</td> <td class="x16">Administrative & Business</td> <td class="x16">Medical & Health Systems</td> <td class="x16">Point & Click EHR/PMS (Medical & Health Systems)</td> <td class="x16">Point and Click</td> <td class="x16">Contact Patrick Hawkins at 765-237-9723. If Patrick, not available, call Kristie Bishop at 765-404-0751. If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2023</td> <td class="x16" style="text-align:right">665</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r221"> <td class="x16" style="height:43.2pt">Robert Oxender</td> <td class="x16">Policy Exception-Enforcement</td> <td class="x16">Security</td> <td class="x16">Security Policy & Compliance</td> <td class="x16">Policy Exception-Enforcement (Security Policy & Compliance)</td> <td class="x16">Security exception</td> <td class="x16">Email to itpolicyreq@purdue.edu.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Business hours only.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>No expectation for after-hours support.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/24/2021</td> <td class="x16" style="text-align:right">991</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r222"> <td class="x16" style="height:28.8pt">Mike Budzik</td> <td class="x16">PowerCenter</td> <td class="x16">Infrastructure</td> <td class="x16">Middleware</td> <td class="x16">PowerCenter (Middleware)</td> <td class="x16">Informatica</td> <td class="x16">Primary: 765-496-6720Escalation: 765-404-9614Email: BICCSystemEngineers@groups.purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/29/2021</td> <td class="x16" style="text-align:right">805</td> </tr> <tr style="mso-height-source:userset;height:144pt" id="r223"> <td class="x16" style="height:144pt">Joe Faulkner</td> <td class="x16">PREMIS</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">PREMIS (Student Information Systems)</td> <td class="x16">Registration for non-credit courses for Purdue Online.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Official record of Purdue Continuing Education Units. Also used for staff training (HR, ITaP, VPEC), President's Office, WebCert, STAR and BGR.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Purdue Registration Event Management Information System.</td> <td class="x16">Primary: Robin Jones 765-564-5571; Backup: Nick Rozzi 765-822-0305; To escalate: Pat Wilson 765-491-1097<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Email:<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>ITAP_DLS_BA@groups.purdue.edu; ITAP_DLS_APP_DEV@GROUPS.PURDUE.EDU</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/7/2022</td> <td class="x16" style="text-align:right">699</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r224"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Presidential Appearance Request Form</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Presidential Appearance Request Form (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/2/2021</td> <td class="x16" style="text-align:right">767</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r225"> <td class="x16" style="height:43.2pt">Pankaj Chhetri</td> <td class="x16">Print Management</td> <td class="x16">Teaching & Learning</td> <td class="x16">Lab/Classroom Technology Support</td> <td class="x16">Print Management (Lab/Classroom Technology & Support)</td> <td class="x16">Printer Queues, Student Printing, PaperCut, Print Release Stations</td> <td class="x16">765-494-1597 / itaplabs@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/8/2022</td> <td class="x16" style="text-align:right">776</td> </tr> <tr style="mso-height-source:userset;height:115.2pt" id="r226"> <td class="x16" style="height:115.2pt">Cindy Oneal</td> <td class="x16">Procore</td> <td class="x16">Administrative & Business</td> <td class="x16">Facility Management</td> <td class="x16">Procore (Facility Management)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Jennifer Clingenpeel first at 765-202-0399.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Jennifer not available, try Melissa Maze at 765-366-2984.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Melissa not available, call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Jenn, Melissa, Cindy will contact either UC4 team (Andrew<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>765-412-4977)<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>or Carl Berryman 765-412-1020 for developer (Wally) to look into interface issues or will call Terri Maldonado (business side).</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2020</td> <td class="x16" style="text-align:right">962</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r227"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">Proctor Track</td> <td class="x16">Teaching & Learning</td> <td class="x16">Assessment Systems</td> <td class="x16">Proctor Track (Assessment Systems)</td> <td class="x16">Verificient (the company), Digital Proctoring</td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/21/2020</td> <td class="x16" style="text-align:right">904</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r228"> <td class="x16" style="height:43.2pt">Corey Seliger</td> <td class="x16">Project Management</td> <td class="x16">IT Professional Services</td> <td class="x16">Portfolio & Project Management</td> <td class="x16">Project Management (Portfolio & Project Management)</td> <td class="x16"></td> <td class="x16">pjbower@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/10/2022</td> <td class="x16" style="text-align:right">858</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r229"> <td class="x16" style="height:43.2pt">Corey Seliger</td> <td class="x16">Project Portfolio Management</td> <td class="x16">IT Professional Services</td> <td class="x16">Portfolio & Project Management</td> <td class="x16">Project Portfolio Management (Portfolio & Project Management)</td> <td class="x16">Innotas, PPM</td> <td class="x16">pjbower@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/10/2022</td> <td class="x16" style="text-align:right">859</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r230"> <td class="x16" style="height:43.2pt">Carl Berryman</td> <td class="x16">PUID System</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">PUID System (Auxiliary Systems)</td> <td class="x16">PUID, PPS (Purdue Person Search)</td> <td class="x16">Email itbssysadmin@groups.purdue.edu, if no response within a reasonable time text then call if needed Danny Vukobratovich at 765-430-2210</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">1/31/2022</td> <td class="x16" style="text-align:right">878</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r231"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Puppet Server</td> <td class="x16">Infrastructure</td> <td class="x16">Middleware</td> <td class="x16">Puppet Server (Middleware)</td> <td class="x16"></td> <td class="x16">765-494-1280 / platform-unix@purdue.eduManager Paul Van Camp, pvancamp@purdue.edu; (636) 795-5609</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/14/2022</td> <td class="x16" style="text-align:right">807</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r232"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Purdue Box</td> <td class="x16">Infrastructure</td> <td class="x16">Storage</td> <td class="x16">Purdue Box</td> <td class="x16">Box</td> <td class="x16">Collaboration Apps 765-496-1374 / collaboration@purdue.eduManager John Smith: 765-490-7871</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/9/2022</td> <td class="x16" style="text-align:right">966</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r233"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Purdue Business Mail</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Email & Calendaring</td> <td class="x16">Purdue Business Mail (Email & Calendaring)</td> <td class="x16">Gammadyne, PBM</td> <td class="x16">765-496-7700 /<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>itapMessaging@purdue.eduManager John Smith: 765-490-7871</td> <td class="x16">Non-Critical</td> <td class="x16">Sunset</td> <td class="x17" style="text-align:right">2/21/2022</td> <td class="x16" style="text-align:right">723</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r234"> <td class="x16" style="height:43.2pt">Mike Budzik</td> <td class="x16">Purdue Data Warehouse (PDW)</td> <td class="x16">Administrative & Business</td> <td class="x16">Reporting & Analytics</td> <td class="x16">Purdue Data Warehouse (PDW) (Reporting & Analytics)</td> <td class="x16"></td> <td class="x16">BICC PDW (or Purdue Data Warehouse) - 765-494-7399If escalation is necessary, call Mike Budzik:<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>765-589-1440</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/19/2023</td> <td class="x16" style="text-align:right">672</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r235"> <td class="x16" style="height:43.2pt">Brad Peart</td> <td class="x16">Purdue Electronic Directory</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Collaboration</td> <td class="x16">Purdue Electronic Directory (Collaboration)</td> <td class="x16">PED</td> <td class="x16">765-496-7700 /<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>itapMessaging@purdue.eduManager John Smith: 765-490-7871</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/7/2022</td> <td class="x16" style="text-align:right">714</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r236"> <td class="x16" style="height:43.2pt">Non-ITaP</td> <td class="x16">PurdueGuide</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">PurdueGuide (Student Information Systems)</td> <td class="x16"></td> <td class="x16">Andrea Mattingly, andrea@purdue.eduAlternatively, users may contact studentsuccess@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/1/2021</td> <td class="x16" style="text-align:right">1001</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r237"> <td class="x16" style="height:28.8pt">Theresa Jacobsen</td> <td class="x16">PX1</td> <td class="x16">Administrative & Business</td> <td class="x16">Finance</td> <td class="x16">PX1 (Finance)</td> <td class="x16"></td> <td class="x16">Send email to ITES SAP Integration<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Primary POC is Jim Moore<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Cell ???</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/14/2021</td> <td class="x16" style="text-align:right">633</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r238"> <td class="x16" style="height:43.2pt">Cindy Oneal</td> <td class="x16">QuadPoint POS</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">QuadPoint POS (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Contact Dave Brown at 765-337-4351.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Dave not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">8/2/2022</td> <td class="x16" style="text-align:right">961</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r239"> <td class="x16" style="height:28.8pt">Theresa Jacobsen</td> <td class="x16">Quality Center</td> <td class="x16">Infrastructure</td> <td class="x16">Middleware</td> <td class="x16">Quality Center (Middleware)</td> <td class="x16">Microfocus module</td> <td class="x16">Contact Jim Venable<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Cell ???.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Escalate to Chris Frazee<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Cell ???</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/14/2021</td> <td class="x16" style="text-align:right">808</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r240"> <td class="x16" style="height:43.2pt">Mike Budzik</td> <td class="x16">Qualtrics</td> <td class="x16">Administrative & Business</td> <td class="x16">Reporting & Analytics</td> <td class="x16">Qualtrics (Reporting & Analytics)</td> <td class="x16">Surveying</td> <td class="x16">Assign ticket to ITAP_BICC and it will be addressed during business hours. There is no after-hours on-call agent for this service offering.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/29/2021</td> <td class="x16" style="text-align:right">673</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r241"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">Radar</td> <td class="x16">Teaching & Learning</td> <td class="x16">Assessment Systems</td> <td class="x16">Radar (Assessment Systems)</td> <td class="x16"></td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/21/2020</td> <td class="x16" style="text-align:right">953</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r242"> <td class="x16" style="height:28.8pt">Mandi Witkovsky</td> <td class="x16">RADIUS</td> <td class="x16">Infrastructure</td> <td class="x16">Network</td> <td class="x16">RADIUS (Network)</td> <td class="x16"></td> <td class="x16">Primary - Mandi Witkovsky – Cell: 1-260-415-8538Secondary - Justin Commons - Cell: 765-418-7609</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/20/2022</td> <td class="x16" style="text-align:right">823</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r243"> <td class="x16" style="height:43.2pt">Theresa Jacobsen</td> <td class="x16">ReconNet</td> <td class="x16">Administrative & Business</td> <td class="x16">Procurement</td> <td class="x16">ReconNet (Procurement)</td> <td class="x16"></td> <td class="x16">Send email to ITBSProcurement@groups.purdue.edu / Terry Schroeder (twb@purdue.edu - CELL), Andrea Battista - 765-491-4279, Crystal Hughes - 765-430-6736</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">10/12/2021</td> <td class="x16" style="text-align:right">954</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r244"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Red Hat Satellite</td> <td class="x16">Infrastructure</td> <td class="x16">Middleware</td> <td class="x16">Red Hat Satellite (Middleware)</td> <td class="x16">Red Hat software updates</td> <td class="x16">765-494-1280 / platform-unix@purdue.eduManager Paul Van Camp, pvancamp@purdue.edu; (636) 795-5609</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/14/2022</td> <td class="x16" style="text-align:right">809</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r245"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">Replay</td> <td class="x16">Teaching & Learning</td> <td class="x16">Assessment Systems</td> <td class="x16">Replay (Assessment Systems)</td> <td class="x16"></td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/21/2020</td> <td class="x16" style="text-align:right">905</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r246"> <td class="x16" style="height:57.6pt">Kyle Purple</td> <td class="x16">Research Data</td> <td class="x16">Research</td> <td class="x16">Research Computing</td> <td class="x16">Research Data (Research Computing)</td> <td class="x16">Scratch, Data Depot, Fortress, Globus, Home Directories</td> <td class="x16">Escalations coming from IOC should start with Kyle, as we expect those will usually be facility-related issues. He will dispatch appropriate technical staff. (765) 426-9157 - rcac-research-engineers@groups.purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">9/6/2023</td> <td class="x16" style="text-align:right">837</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r247"> <td class="x16" style="height:28.8pt">Richard Letts</td> <td class="x16">Research Networking</td> <td class="x16">Infrastructure</td> <td class="x16">Network</td> <td class="x16">Research Networking (Network)</td> <td class="x16"></td> <td class="x16">765-494-1591 / 765-494-1530 (on IOC Wiki)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/14/2021</td> <td class="x16" style="text-align:right">824</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r248"> <td class="x16" style="height:43.2pt">Carol Song</td> <td class="x16">Research Solutions</td> <td class="x16">Research</td> <td class="x16">Research Computing</td> <td class="x16">Research Solutions (Research Computing)</td> <td class="x16">Scientific Solutions, SSG, software engineering, science gateways group</td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">5/19/2021</td> <td class="x16" style="text-align:right">864</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r249"> <td class="x16" style="height:28.8pt">Richard Letts</td> <td class="x16">Residential Networking</td> <td class="x16">Infrastructure</td> <td class="x16">Network</td> <td class="x16">Residential Networking (Network)</td> <td class="x16">ResNet</td> <td class="x16">765-494-1591 / 765-494-1530 (on IOC Wiki)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/8/2022</td> <td class="x16" style="text-align:right">975</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r250"> <td class="x16" style="height:43.2pt">Non-ITaP</td> <td class="x16">Respondus</td> <td class="x16">Teaching & Learning</td> <td class="x16">Assessment Systems</td> <td class="x16">Respondus (Assessment Systems)</td> <td class="x16">Respondus, Respondus Exam Authoring Tool, Respondus Respondus.</td> <td class="x16">TLT</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/21/2020</td> <td class="x16" style="text-align:right">906</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r251"> <td class="x16" style="height:43.2pt">Non-ITaP</td> <td class="x16">Respondus Lock Down & Monitor</td> <td class="x16">Teaching & Learning</td> <td class="x16">Assessment Systems</td> <td class="x16">Respondus Lock Down & Monitor (Assessment Systems)</td> <td class="x16">Respondus, Respondus Exam Authoring Tool, Respondus Respondus.</td> <td class="x16">TLT</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/21/2020</td> <td class="x16" style="text-align:right">907</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r252"> <td class="x16" style="height:43.2pt">Carl Berryman</td> <td class="x16">RightFax</td> <td class="x16">Administrative & Business</td> <td class="x16">Document Imaging & Management</td> <td class="x16">RightFax (Document Imaging & Management)</td> <td class="x16"></td> <td class="x16">Email itbssysadmin@groups.purdue.edu, if no response within a reasonable time text then call if needed Danny Vukobratovich at 765-430-2210</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">11/2/2021</td> <td class="x16" style="text-align:right">590</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r253"> <td class="x16" style="height:28.8pt">Mandi Witkovsky</td> <td class="x16">SAML</td> <td class="x16">Security</td> <td class="x16">Identity & Access Management</td> <td class="x16">SAML (Identity & Access Management)</td> <td class="x16">Shibboleth, Security Assertion Markup Language</td> <td class="x16">Primary - Mandi Witkovsky - Cell: 1-260-415-8538Secondary - Justin Commons - Cell: 765-418-7609</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/20/2022</td> <td class="x16" style="text-align:right">879</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r254"> <td class="x16" style="height:28.8pt">Theresa Jacobsen</td> <td class="x16">SAP BPC</td> <td class="x16">Administrative & Business</td> <td class="x16">Finance</td> <td class="x16">SAP BPC (Finance)</td> <td class="x16"></td> <td class="x16">Send email to ITBS_FI@purdue.edu. Primary POC is<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Terry Schroeder<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Cell ???</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/14/2021</td> <td class="x16" style="text-align:right">635</td> </tr> <tr style="mso-height-source:userset;height:115.2pt" id="r255"> <td class="x16" style="height:115.2pt">Cindy Oneal</td> <td class="x16">SAP EAM Mobility</td> <td class="x16">Administrative & Business</td> <td class="x16">Facility Management</td> <td class="x16">SAP EAM Mobility (Facility Management)</td> <td class="x16">Work Manager, Inventory Manager, SMP</td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Jennifer Clingenpeel first at 765-202-0399.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Jennifer not available, call Sherry McQueary at 765-586-5352.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Sherry not available, call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If down, Jenn/Sherry/Cindy to contact Integration Team App Admin (Jim Venable 765-586-1077).<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If functional Jenn/Sherry/Cindy to contact Russ Wetli (business side) or may need to reach out to Consultants.</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/1/2021</td> <td class="x16" style="text-align:right">972</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r256"> <td class="x16" style="height:43.2pt">Carl Berryman</td> <td class="x16">SAP GRC</td> <td class="x16">Administrative & Business</td> <td class="x16">Finance</td> <td class="x16">SAP GRC (Finance)</td> <td class="x16">None</td> <td class="x16">Email OnePurdueSecurityTeam@groups.purdue.edu, if no response within a reasonable time text then call if needed Carl Berryman at 765-412-1020</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/26/2023</td> <td class="x16" style="text-align:right">638</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r257"> <td class="x16" style="height:43.2pt">Theresa Jacobsen</td> <td class="x16">SAP/S4</td> <td class="x16">Administrative & Business</td> <td class="x16">Finance</td> <td class="x16">SAP/S4 (Finance)</td> <td class="x16">SAP PPM, SAP PM, SAP MM, SAP IM, SAP WM, FI-GL, FI-CO</td> <td class="x16">Send email to ITES SAP Integration<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Primary POC is Jim Moore<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Cell ???, Escalate to Chris Frazee<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Cell ???, then Theresa Jacobsen - tjacobse@purdue.edu (765) 714-4317</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/7/2022</td> <td class="x16" style="text-align:right">979</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r258"> <td class="x16" style="height:57.6pt">Deanna Shafer-Rater</td> <td class="x16">SCCM - Installation</td> <td class="x16">End-Point Computing</td> <td class="x16">Software Distribution</td> <td class="x16">SCCM - Installation (Software Distribution)</td> <td class="x16">Microsoft System Center</td> <td class="x16">Contact Deanna Shafer-Rater<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>765-413-7016, deannar@purdue.edu<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Secondary: bberndt@purdue.edu, strimble@purdue.edu during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>No expectation for after-hours support.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/24/2021</td> <td class="x16" style="text-align:right">791</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r259"> <td class="x16" style="height:57.6pt">Deanna Shafer-Rater</td> <td class="x16">SCCM - Packaging</td> <td class="x16">End-Point Computing</td> <td class="x16">Software Distribution</td> <td class="x16">SCCM - Packaging (Software Distribution)</td> <td class="x16">Microsoft System Center</td> <td class="x16">Contact Deanna Shafer-Rater<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>765-413-7016, deannar@purdue.edu<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Secondary: bberndt@purdue.edu, strimble@purdue.edu during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>No expectation for after-hours support.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/24/2021</td> <td class="x16" style="text-align:right">946</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r260"> <td class="x16" style="height:28.8pt">Pankaj Chhetri</td> <td class="x16">ScheduALL</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">ScheduALL (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">itcr-lssupport@lists.purdue.edu / Larry French (765-586-5773)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">1/3/2023</td> <td class="x16" style="text-align:right">575</td> </tr> <tr style="mso-height-source:userset;height:72pt" id="r261"> <td class="x16" style="height:72pt">Cindy Oneal</td> <td class="x16">SCLogic Intra</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">SCLogic Intra (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours. Assign ticket to ITAP_SLS_APP_ADMIN.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Contact Norm Hunt at 765-421-6185.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Norm not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2023</td> <td class="x16" style="text-align:right">577</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r262"> <td class="x16" style="height:28.8pt">Justin Greer</td> <td class="x16">Secure Data Transfers</td> <td class="x16">Security</td> <td class="x16">Security Operations</td> <td class="x16">Secure Data Transfers (Security Operations)</td> <td class="x16">FileLocker</td> <td class="x16">Email: enterprisesec@purdue.eduPrimary: Steve Medel 708-584-0904Secondary: Justin Greer 765-444-2994</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2023</td> <td class="x16" style="text-align:right">886</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r263"> <td class="x16" style="height:28.8pt">Richard Letts</td> <td class="x16">SecureW2</td> <td class="x16">Infrastructure</td> <td class="x16">Network</td> <td class="x16">SecureW2 (Network)</td> <td class="x16"></td> <td class="x16">Not subject to after hours engagement.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/18/2022</td> <td class="x16" style="text-align:right">1015</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r264"> <td class="x16" style="height:43.2pt">Justin Greer</td> <td class="x16">Security Awareness Education</td> <td class="x16">Security</td> <td class="x16">Security Engineering</td> <td class="x16">Security Awareness Education (Security Engineering)</td> <td class="x16">STEAM-advisories, STEAM-CIRT</td> <td class="x16">Email:enterprisesec@purdue.eduPrimary: Steve Medel 708-584-0904Secondary: Justin Greer 765-444-2994</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2023</td> <td class="x16" style="text-align:right">893</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r265"> <td class="x16" style="height:28.8pt">Justin Greer</td> <td class="x16">Security Consulting</td> <td class="x16">Security</td> <td class="x16">Security Engineering</td> <td class="x16">Security Consulting (Security Engineering)</td> <td class="x16"></td> <td class="x16">Email: enterprisesec@purdue.eduPrimary: Shawn Sowers<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>765-414-4524Secondary: Justin Greer 765-444-2994</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/28/2023</td> <td class="x16" style="text-align:right">942</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r266"> <td class="x16" style="height:43.2pt">Robert Oxender</td> <td class="x16">Security Inquiry</td> <td class="x16">Security</td> <td class="x16">Security Policy & Compliance</td> <td class="x16">Security Inquiry (Security Policy & Compliance)</td> <td class="x16"></td> <td class="x16">Email to itpolicyreq@purdue.edu.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Business hours only.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>No expectation for after-hours support.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/24/2021</td> <td class="x16" style="text-align:right">988</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r267"> <td class="x16" style="height:43.2pt">Justin Greer</td> <td class="x16">Security Investigation</td> <td class="x16">Security</td> <td class="x16">Incident Response & Investigation</td> <td class="x16">Security Investigation (Incident Response & Investigation)</td> <td class="x16">Abuse Reports</td> <td class="x16">Email: enterprisesec@purdue.eduPrimary: Steve Medel 708-584-0904Secondary: Justin Greer 765-444-2994</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2023</td> <td class="x16" style="text-align:right">892</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r268"> <td class="x16" style="height:28.8pt">Theresa Jacobsen</td> <td class="x16">SEEMLESS</td> <td class="x16">Administrative & Business</td> <td class="x16">Finance</td> <td class="x16">SEEMLESS (Finance)</td> <td class="x16"></td> <td class="x16">Send email to ITBS_FI@purdue.edu. Primary POC is<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Stephanie Bloyd ,<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Additional POC is sebastian garcies palacio</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/27/2023</td> <td class="x16" style="text-align:right">993</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r269"> <td class="x16" style="height:57.6pt">Lauren Fatse</td> <td class="x16">Server Software</td> <td class="x16">End-Point Computing</td> <td class="x16">Software</td> <td class="x16">Server Software (Software)</td> <td class="x16">Desktop Optimization Pack, Exchange Server, SQL Server, System Center, Windows Server</td> <td class="x16">itcr-licensing@purdue.edu.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Jim Myers (jgmyers@purdue.edu, 68215), Carla Smith (carlasmith@purdue.edu, 47222)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/9/2023</td> <td class="x16" style="text-align:right">785</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r270"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">SharePoint</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Collaboration</td> <td class="x16">SharePoint (Collaboration)</td> <td class="x16">SharePoint 2013</td> <td class="x16">Collaboration Apps 765-496-1374 / collaboration@purdue.eduManager John Smith: 765-490-7871</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/9/2022</td> <td class="x16" style="text-align:right">715</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r271"> <td class="x16" style="height:43.2pt">Carl Berryman</td> <td class="x16">Siemens</td> <td class="x16">Administrative & Business</td> <td class="x16">Facility Management</td> <td class="x16">Siemens (Facility Management)</td> <td class="x16">Desigo</td> <td class="x16">Email itbssysadmin@groups.purdue.edu, if no response within a reasonable time text then call if needed Danny Vukobratovich at 765-430-2210</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/26/2023</td> <td class="x16" style="text-align:right">615</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r272"> <td class="x16" style="height:43.2pt">Non-ITaP</td> <td class="x16">SnagIt</td> <td class="x16">Teaching & Learning</td> <td class="x16">Lecture/Presentation Capture</td> <td class="x16">SnagIt (Lecture/Presentation Capture)</td> <td class="x16">SnagIt, screen capture</td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/21/2020</td> <td class="x16" style="text-align:right">934</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r273"> <td class="x16" style="height:57.6pt">Pankaj Chhetri</td> <td class="x16">Software Remote</td> <td class="x16">Teaching & Learning</td> <td class="x16">Lab/Classroom Technology Support</td> <td class="x16">Software Remote (Lab/Classroom Technology & Support)</td> <td class="x16">GoRemote, Citrix, XenApp, Netscaler, Software Remote, Citrix Storefront, Citrix Receiver</td> <td class="x16">itcr-lssupport@lists.purdue.edu / Larry French (765-586-5773)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">1/3/2023</td> <td class="x16" style="text-align:right">786</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r274"> <td class="x16" style="height:28.8pt">Richard Letts</td> <td class="x16">Solarwinds</td> <td class="x16">Infrastructure</td> <td class="x16">Monitoring</td> <td class="x16">Solarwinds (Monitoring)</td> <td class="x16"></td> <td class="x16">765-494-1591 / 765-494-1530 (on IOC Wiki)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/14/2021</td> <td class="x16" style="text-align:right">815</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r275"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">Space Management Academic Scheduling</td> <td class="x16">Administrative & Business</td> <td class="x16">Facility Management</td> <td class="x16">Space Management Academic Scheduling (Facility Management)</td> <td class="x16"></td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">9/25/2020</td> <td class="x16" style="text-align:right">616</td> </tr> <tr style="mso-height-source:userset;height:72pt" id="r276"> <td class="x16" style="height:72pt">Cindy Oneal</td> <td class="x16">Space Management JLL</td> <td class="x16">Administrative & Business</td> <td class="x16">Facility Management</td> <td class="x16">Space Management JLL (Facility Management)</td> <td class="x16">FMS: Interact , FMS (Facility Management System), Space Inventory System</td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Jennifer Clingenpeel first at 765-202-0399.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Jennifer not available, call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Jenn/Cindy to contact Nathan Manges/Gina Wollin (business side)</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2020</td> <td class="x16" style="text-align:right">57</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r277"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Spam Scanning</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Email & Calendaring</td> <td class="x16">Spam Scanning (Email & Calendaring)</td> <td class="x16"></td> <td class="x16">765-496-7700 /<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>itapMessaging@purdue.eduManager John Smith: 765-490-7871</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/21/2022</td> <td class="x16" style="text-align:right">938</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r278"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">SQL Server Database</td> <td class="x16">Infrastructure</td> <td class="x16">Database</td> <td class="x16">SQL Server Database (Database)</td> <td class="x16">SQL</td> <td class="x16">(765)496-9637/itap-dba@groups.purdue.eduInterim Manager 219-669-4750/amizerik@purdue.edu</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/31/2021</td> <td class="x16" style="text-align:right">796</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r279"> <td class="x16" style="height:57.6pt">Carl Berryman</td> <td class="x16">SSRS</td> <td class="x16">Administrative & Business</td> <td class="x16">Reporting & Analytics</td> <td class="x16">SSRS (Reporting & Analytics)</td> <td class="x16">SQL Server Reporting Services</td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If an emergency, email itbssysadmin@groups.purdue.edu, if no response within a reasonable time text then call if needed Danny vukobratovich at 765-430-2210.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">11/2/2021</td> <td class="x16" style="text-align:right">676</td> </tr> <tr style="mso-height-source:userset;height:115.2pt" id="r280"> <td class="x16" style="height:115.2pt">Cindy Oneal</td> <td class="x16">StarRez</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">StarRez (Auxiliary Systems)</td> <td class="x16">Resident Management System, RMS, myhousing.purdue.edu, PortalX, Move In, Housing Portal, Meal Plan, Dining Plan, Contract Renewal,<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Housing Conferences, Housing Application</td> <td class="x16">Contact Dave Brown at 765-337-4351.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Dave not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">5/30/2023</td> <td class="x16" style="text-align:right">702</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r281"> <td class="x16" style="height:28.8pt">Lauren Fatse</td> <td class="x16">Statistical Software</td> <td class="x16">End-Point Computing</td> <td class="x16">Software</td> <td class="x16">Statistical Software (Software)</td> <td class="x16">JMP, Minitab, Nvivo, SAS, SPSS</td> <td class="x16">itcr-licensing@purdue.edu.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Jim Myers (jgmyers@purdue.edu, 68215), Carla Smith (carlasmith@purdue.edu, 47222)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/9/2023</td> <td class="x16" style="text-align:right">787</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r282"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Steps to Leaps Showcase</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Steps to Leaps Showcase (Auxiliary Systems)</td> <td class="x16">Outstanding Student Leaders</td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/2/2021</td> <td class="x16" style="text-align:right">572</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r283"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Student Employment Management System</td> <td class="x16">Administrative & Business</td> <td class="x16">Human Resources</td> <td class="x16">Student Employment Management System (Human Resources)</td> <td class="x16">SEMS</td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/20/2020</td> <td class="x16" style="text-align:right">652</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r284"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Student Information Form</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">Student Information Form (Student Information Systems)</td> <td class="x16">SIF</td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/1/2021</td> <td class="x16" style="text-align:right">703</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r285"> <td class="x16" style="height:43.2pt">Non-ITaP</td> <td class="x16">Student Instructional Technology Workshops</td> <td class="x16">IT Professional Services</td> <td class="x16">Instructional Services</td> <td class="x16">Student Instructional Technology Workshops (Instructional Services)</td> <td class="x16">Student training, student software training.</td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/21/2020</td> <td class="x16" style="text-align:right">852</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r286"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Student Life Reporting</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Student Life Reporting (Auxiliary Systems)</td> <td class="x16">HFS Reporting</td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/1/2021</td> <td class="x16" style="text-align:right">579</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r287"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Student Systems Role Request</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">Student Systems Role Request (Student Information Systems)</td> <td class="x16">Role Request, ESA Role Request</td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/20/2020</td> <td class="x16" style="text-align:right">704</td> </tr> <tr style="mso-height-source:userset;height:72pt" id="r288"> <td class="x16" style="height:72pt">Pankaj Chhetri</td> <td class="x16">Studio Production</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Media Production</td> <td class="x16">Studio Production (Media Production)</td> <td class="x16">Studio, TV Studio, Studio Production, Green Screen, Blue Screen, Webinars, Interviews, Vyvx, Broadcast Networks</td> <td class="x16">Jason Doty, at 765-494-7091 / rjdoty@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/20/2023</td> <td class="x16" style="text-align:right">734</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r289"> <td class="x16" style="height:28.8pt">Theresa Jacobsen</td> <td class="x16">SuccessFactors</td> <td class="x16">Administrative & Business</td> <td class="x16">Human Resources</td> <td class="x16">SuccessFactors (Human Resources)</td> <td class="x16">Payroll, People, Time, onboarding</td> <td class="x16">1st: Theresa - tjacobse@purdue.edu (765) 714-4317, escalate to ITBS_HRIS@purdue.edu</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/7/2022</td> <td class="x16" style="text-align:right">937</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r290"> <td class="x16" style="height:43.2pt">Cindy Oneal</td> <td class="x16">Sunapsis</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">Sunapsis (Student Information Systems)</td> <td class="x16"></td> <td class="x16">Contact Dave Brown at 765-337-4351.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Dave not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/7/2022</td> <td class="x16" style="text-align:right">705</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r291"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Swype</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Swype (Auxiliary Systems)</td> <td class="x16">Timeclock</td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/1/2021</td> <td class="x16" style="text-align:right">580</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r292"> <td class="x16" style="height:28.8pt">Lauren Fatse</td> <td class="x16">System Software</td> <td class="x16">End-Point Computing</td> <td class="x16">Software</td> <td class="x16">System Software (Software)</td> <td class="x16">Windows</td> <td class="x16">itcr-licensing@purdue.edu.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Jim Myers (jgmyers@purdue.edu, 68215), Carla Smith (carlasmith@purdue.edu, 47222)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/9/2023</td> <td class="x16" style="text-align:right">788</td> </tr> <tr style="mso-height-source:userset;height:100.8pt" id="r293"> <td class="x16" style="height:100.8pt">Non-ITaP</td> <td class="x16">T2 Flex</td> <td class="x16">Administrative & Business</td> <td class="x16">Facility Management</td> <td class="x16">T2 Flex (Facility Management)</td> <td class="x16">Parking</td> <td class="x16">Outages typically can wait to be addressed during business hours (M-F 8 am- 5 pm EST).<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If an emergency, please call Rebecca Moon first at 765-807-2370.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Rebecca is not available, call Susan Black at 765-491-2808.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If there is an issue regarding integration with this system like:<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>IT interfaces, VPNs, and/or Single Sign On (security certificate changes), please submit a ticket to: ITAP_BS_SYS_ADMIN.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/1/2021</td> <td class="x16" style="text-align:right">618</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r294"> <td class="x16" style="height:28.8pt">Mike Budzik</td> <td class="x16">Tableau</td> <td class="x16">Administrative & Business</td> <td class="x16">Reporting & Analytics</td> <td class="x16">Tableau (Reporting & Analytics)</td> <td class="x16"></td> <td class="x16">Primary: 765-496-6720Escalation: 765-404-9614Email: BICCSystemEngineers@groups.purdue.edu</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/7/2022</td> <td class="x16" style="text-align:right">677</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r295"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Teams</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Conferencing</td> <td class="x16">Teams (Conferencing)</td> <td class="x16"></td> <td class="x16">Collaboration Apps 765-496-1374 / collaboration@purdue.eduManager John Smith: 765-490-7871</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/7/2022</td> <td class="x16" style="text-align:right">987</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r296"> <td class="x16" style="height:43.2pt">Bob Geswein</td> <td class="x16">Technical Support</td> <td class="x16">IT Professional Services</td> <td class="x16">Training & Consultations</td> <td class="x16">Technical Support (Training & Consultation)</td> <td class="x16">ITaP Customer Service Center, Service Desk, Help Desk, CSC, Call Center</td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">8/6/2020</td> <td class="x16" style="text-align:right">860</td> </tr> <tr style="mso-height-source:userset;height:115.2pt" id="r297"> <td class="x16" style="height:115.2pt">Richard Letts</td> <td class="x16">Telephone Service</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Telephony</td> <td class="x16">Telephone Service (Telephony)</td> <td class="x16">VoIP, Cisco VoIP, Jabber, soft phone</td> <td class="x16">Team Manager: Ashley Burgess, anburges@purdue.edu, 765-494-7062 or 765-714-5999.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Secondary: 765-496-9001 (Brian Dick or Alan Johnson). Brian: Office (765)494-7777; Cell (765) 414-3284; email fallingd0wn@purdue.edu and Alan: Office (765)494-1756; Cell (765) 407-2925; email: johns295@purdue.eduCall Ashley during normal business hours for voice related issues but after hours please call the 765-496-9001 (which is the voice engineer on call)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">9/28/2023</td> <td class="x16" style="text-align:right">755</td> </tr> <tr style="mso-height-source:userset;height:115.2pt" id="r298"> <td class="x16" style="height:115.2pt">Richard Letts</td> <td class="x16">Telephony Circuits</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Telephony</td> <td class="x16">Telephony Circuits (Telephony)</td> <td class="x16"></td> <td class="x16">Team Manager: Ashley Burgess, anburges@purdue.edu, 765-494-7062 or 765-714-5999.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Secondary: 765-496-9001 (Brian Dick or Alan Johnson). Brian: Office (765)494-7777; Cell (765) 414-3284; email fallingd0wn@purdue.edu and Alan: Office (765)494-1756; Cell (765) 407-2925; email: johns295@purdue.eduCall Ashley during normal business hours for voice related issues but after hours please call the 765-496-9001 (which is the voice engineer on call)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">9/28/2023</td> <td class="x16" style="text-align:right">756</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r299"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">Textbook Management</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">Textbook Management (Student Information Systems)</td> <td class="x16"></td> <td class="x16">Banner UC4 on-call primary – 765-496-8241 Banner UC4 on-call back up – 765-496-8243Banner Student System Admins – 765-496-3899</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/14/2023</td> <td class="x16" style="text-align:right">955</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r300"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">Thank You Letter System</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Thank You Letter System (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Banner UC4 on-call primary – 765-496-8241 Banner UC4 on-call back up – 765-496-8243Banner Student System Admins – 765-496-3899</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/14/2023</td> <td class="x16" style="text-align:right">581</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r301"> <td class="x16" style="height:43.2pt">Pankaj Chhetri</td> <td class="x16">TIC Sites</td> <td class="x16">Teaching & Learning</td> <td class="x16">Lab/Classroom Technology Support</td> <td class="x16">TIC Sites (Lab/Classroom Technology & Support)</td> <td class="x16">TICs, centrally scheduled classrooms, active learning spaces</td> <td class="x16">LS Operations 42765, itlsoperations@groups.purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">8/15/2023</td> <td class="x16" style="text-align:right">922</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r302"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Ticketmaster</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Ticketmaster (Auxiliary Systems)</td> <td class="x16">Archtics</td> <td class="x16">Outages typically can wait to be addressed during business hours. Contact Norm Hunt at 765-421-6185.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Norm not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">10/26/2021</td> <td class="x16" style="text-align:right">582</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r303"> <td class="x16" style="height:43.2pt">Cindy Oneal</td> <td class="x16">Titanium</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">Titanium (Student Information Systems)</td> <td class="x16"></td> <td class="x16">Contact Dave Brown at 765-337-4351.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Dave not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">10/26/2021</td> <td class="x16" style="text-align:right">706</td> </tr> <tr style="mso-height-source:userset;height:115.2pt" id="r304"> <td class="x16" style="height:115.2pt">Richard Letts</td> <td class="x16">Toll Free Numbers</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Telephony</td> <td class="x16">Toll Free Numbers (Telephony)</td> <td class="x16">Toll Free 800 Number</td> <td class="x16">Team Manager: Ashley Burgess, anburges@purdue.edu, 765-494-7062 or 765-714-5999.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Secondary: 765-496-9001 (Brian Dick or Alan Johnson). Brian: Office (765)494-7777; Cell (765) 414-3284; email fallingd0wn@purdue.edu and Alan: Office (765)494-1756; Cell (765) 407-2925; email: johns295@purdue.eduCall Ashley during normal business hours for voice related issues but after hours please call the 765-496-9001 (which is the voice engineer on call)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">9/28/2023</td> <td class="x16" style="text-align:right">757</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r305"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">Tool Investigation</td> <td class="x16">IT Professional Services</td> <td class="x16">Instructional Services</td> <td class="x16">Tool Investigation (Instructional Services)</td> <td class="x16">Student training, student software training.</td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/15/2020</td> <td class="x16" style="text-align:right">853</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r306"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">Tool Piloting</td> <td class="x16">IT Professional Services</td> <td class="x16">Instructional Services</td> <td class="x16">Tool Piloting (Instructional Services)</td> <td class="x16">Instructional Technology Pilot, TLT Pilots</td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/15/2020</td> <td class="x16" style="text-align:right">854</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r307"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">TouchNet</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">TouchNet (Student Information Systems)</td> <td class="x16">TouchNet Marketplace</td> <td class="x16">Banner UC4 on-call primary – 765-496-8241 Banner UC4 on-call back up – 765-496-8243Banner Student System Admins – 765-496-3899</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/14/2023</td> <td class="x16" style="text-align:right">707</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r308"> <td class="x16" style="height:43.2pt">Joe Faulkner</td> <td class="x16">TracDAT</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">TracDAT (Student Information Systems)</td> <td class="x16">outcomes.itap.purdue.edu, worklife, SAS Worklife</td> <td class="x16">Banner UC4 on-call primary – 765-496-8241 Banner UC4 on-call back up – 765-496-8243Banner Student System Admins – 765-496-3899</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/14/2023</td> <td class="x16" style="text-align:right">708</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r309"> <td class="x16" style="height:43.2pt">Deanna Shafer-Rater</td> <td class="x16">TrainTrack</td> <td class="x16">Administrative & Business</td> <td class="x16">Human Resources</td> <td class="x16">TrainTrack (Human Resources)</td> <td class="x16"></td> <td class="x16">Contact Sheryl Bower at 765-430-5625 during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>No expectation for after-hours support.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/24/2021</td> <td class="x16" style="text-align:right">655</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r310"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Transact</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Transact (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Contact Dave Brown at 765-337-4351.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Dave not available, call Kris Halter at 765-588-7065. If Kris is not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/6/2022</td> <td class="x16" style="text-align:right">544</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r311"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">TruCredential</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">TruCredential (Auxiliary Systems)</td> <td class="x16">InstantID, TruCred, IDWorks</td> <td class="x16">Contact Dave Brown at 765-337-4351.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Dave not available, call Kris Halter at 765-588-7065. If Kris is not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/17/2023</td> <td class="x16" style="text-align:right">563</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r312"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">TurnItIn</td> <td class="x16">Teaching & Learning</td> <td class="x16">Assessment Systems</td> <td class="x16">TurnItIn (Assessment Systems)</td> <td class="x16"></td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/10/2020</td> <td class="x16" style="text-align:right">982</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r313"> <td class="x16" style="height:57.6pt">Joe Faulkner</td> <td class="x16">UniTime</td> <td class="x16">Administrative & Business</td> <td class="x16">Student Information Systems</td> <td class="x16">UniTime (Student Information Systems)</td> <td class="x16">Room Scheduling, Scheduling Assistant</td> <td class="x16">registrar@purdue.edu and unitime-support@lists.purdue.eduBanner UC4 on-call primary – 765-496-8241 Banner UC4 on-call back up – 765-496-8243Banner Student System Admins – 765-496-3899</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/14/2023</td> <td class="x16" style="text-align:right">709</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r314"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Unix</td> <td class="x16">Infrastructure</td> <td class="x16">Server Infrastructure</td> <td class="x16">Unix (Server Infrustructure)</td> <td class="x16"></td> <td class="x16">765-494-1280 / platform-unix@purdue.eduManager Paul Van Camp, pvancamp@purdue.edu; (636) 795-5609</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/14/2022</td> <td class="x16" style="text-align:right">829</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r315"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">UR Move In Scheduling</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">UR Move In Scheduling (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/20/2020</td> <td class="x16" style="text-align:right">583</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r316"> <td class="x16" style="height:28.8pt">Lauren Fatse</td> <td class="x16">Utility Software</td> <td class="x16">End-Point Computing</td> <td class="x16">Software</td> <td class="x16">Utility Software (Software)</td> <td class="x16">TreeSize Pro, Deep Freeze</td> <td class="x16">itcr-licensing@purdue.edu.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Jim Myers (jgmyers@purdue.edu, 68215), Carla Smith (carlasmith@purdue.edu, 47222)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/16/2023</td> <td class="x16" style="text-align:right">789</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r317"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">Variate</td> <td class="x16">Teaching & Learning</td> <td class="x16">Assessment Systems</td> <td class="x16">Variate (Assessment Systems)</td> <td class="x16"></td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/10/2020</td> <td class="x16" style="text-align:right">985</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r318"> <td class="x16" style="height:43.2pt">Keith Duvall</td> <td class="x16">Veeam</td> <td class="x16">Infrastructure</td> <td class="x16">Server Infrastructure</td> <td class="x16">Veeam Backup and Recovery (Server Infrastructure)</td> <td class="x16">Veeam</td> <td class="x16">Email: itsobackupservices@purdue.edu Primary: 765-496-3613, Secondary: Keith Duvall 219-448-8281</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/21/2023</td> <td class="x16" style="text-align:right">1003</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r319"> <td class="x16" style="height:43.2pt">Robert Oxender</td> <td class="x16">Vendor Security Review</td> <td class="x16">Security</td> <td class="x16">Security Policy & Compliance</td> <td class="x16">Vendor Security Review (Security Policy & Compliance)</td> <td class="x16">Security review</td> <td class="x16">Email to itpolicyreq@purdue.edu.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Business hours only.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>No expectation for after-hours support.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/24/2021</td> <td class="x16" style="text-align:right">990</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r320"> <td class="x16" style="height:43.2pt">Pankaj Chhetri</td> <td class="x16">Video Conferencing</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Conferencing</td> <td class="x16">Video Conferencing (Conferencing)</td> <td class="x16">Video conferencing, web conferencing, Webex, Zoom, Blue Jeans</td> <td class="x16">Jason Doty, at 765-494-7091 / rjdoty@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/20/2023</td> <td class="x16" style="text-align:right">716</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r321"> <td class="x16" style="height:28.8pt">Pankaj Chhetri</td> <td class="x16">Video Duplication</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Media Production</td> <td class="x16">Video Duplication (Media Production)</td> <td class="x16">Duplication, copy, VHS, DVD, Blu-Ray, Digital Copy,</td> <td class="x16">Jason Doty, at 765-494-7091 / rjdoty@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/20/2023</td> <td class="x16" style="text-align:right">735</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r322"> <td class="x16" style="height:28.8pt">Pankaj Chhetri</td> <td class="x16">Video Express</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Media Production</td> <td class="x16">Video Express (Media Production)</td> <td class="x16">videoexpress, green screen room</td> <td class="x16">ve-tech@lists.purdue.edu/ LS Operations 42765</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">10/13/2021</td> <td class="x16" style="text-align:right">736</td> </tr> <tr style="mso-height-source:userset;height:72pt" id="r323"> <td class="x16" style="height:72pt">Pankaj Chhetri</td> <td class="x16">Video Production</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Media Production</td> <td class="x16">Video Production (Media Production)</td> <td class="x16">Video Production, Production, Concept to Completion, Videotapting, Editing, Animation, Graphics, Narration</td> <td class="x16">Jason Doty, at 765-494-7091 / rjdoty@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/20/2023</td> <td class="x16" style="text-align:right">737</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r324"> <td class="x16" style="height:28.8pt">Pankaj Chhetri</td> <td class="x16">Video Streaming</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Media Production</td> <td class="x16">Video Streaming (Media Production)</td> <td class="x16">Streaming, live video, live streaming</td> <td class="x16">Jason Doty, at 765-494-7091 / rjdoty@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/20/2023</td> <td class="x16" style="text-align:right">738</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r325"> <td class="x16" style="height:28.8pt">Keith Duvall</td> <td class="x16">Virtual Desktops</td> <td class="x16">End-Point Computing</td> <td class="x16">Software Distribution</td> <td class="x16">Virtual Desktops</td> <td class="x16">VDI</td> <td class="x16">Email: itsobackupservices@purdue.edu Primary: 765-496-3613, Secondary: Keith Duvall 219-448-8281</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/21/2023</td> <td class="x16" style="text-align:right">1018</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r326"> <td class="x16" style="height:43.2pt">Keith Duvall</td> <td class="x16">Virtual Infrastructure Hosting</td> <td class="x16">Infrastructure</td> <td class="x16">Server Infrastructure</td> <td class="x16">Virtual Infrastructure Hosting (Server Infrastructure)</td> <td class="x16">VM, Virtual Machine, VM Hosting, On-Premises, Cloud, AWS, Azure, GCP, VDI</td> <td class="x16">Email: psc-hosting@purdue.edu Primary: 765-496-3613, Secondary: John Smith 765-490-7871</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/21/2023</td> <td class="x16" style="text-align:right">941</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r327"> <td class="x16" style="height:28.8pt">Laura Theademan</td> <td class="x16">Visualization Services</td> <td class="x16">Research</td> <td class="x16">Research Computing</td> <td class="x16">Visualization Services (Research Computing)</td> <td class="x16">Envision CenterVirtual RealityData Visualization</td> <td class="x16">Laura Theademan, ltheadem@purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">5/19/2021</td> <td class="x16" style="text-align:right">865</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r328"> <td class="x16" style="height:43.2pt">Keith Duvall</td> <td class="x16">VMWare</td> <td class="x16">Infrastructure</td> <td class="x16">Server Infrastructure</td> <td class="x16">VMWare (Server Infrastructure)</td> <td class="x16">VM Hosting, VMware, ESX, ESXi, vSphere, SRM, Converged Infrastructure</td> <td class="x16">Email: psc-hosting@purdue.edu Primary: 765-496-3613, Secondary: John Smith 765-490-7871</td> <td class="x16">Business Reliant</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/21/2023</td> <td class="x16" style="text-align:right">830</td> </tr> <tr style="mso-height-source:userset;height:115.2pt" id="r329"> <td class="x16" style="height:115.2pt">Richard Letts</td> <td class="x16">Voice Mail</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Telephony</td> <td class="x16">Voice Mail (Telephony)</td> <td class="x16">CallPilot, Unity</td> <td class="x16">Team Manager: Ashley Burgess, anburges@purdue.edu, 765-494-7062 or 765-714-5999.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Secondary: 765-496-9001 (Brian Dick or Alan Johnson). Brian: Office (765)494-7777; Cell (765) 414-3284; email fallingd0wn@purdue.edu and Alan: Office (765)494-1756; Cell (765) 407-2925; email: johns295@purdue.eduCall Ashley during normal business hours for voice related issues but after hours please call the 765-496-9001 (which is the voice engineer on call)</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">9/28/2023</td> <td class="x16" style="text-align:right">760</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r330"> <td class="x16" style="height:43.2pt">Non-ITaP</td> <td class="x16">Voice Thread</td> <td class="x16">Teaching & Learning</td> <td class="x16">Lecture/Presentation Capture</td> <td class="x16">Voice Thread (Lecture/Presentation Capture)</td> <td class="x16">VT</td> <td class="x16"></td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">4/15/2020</td> <td class="x16" style="text-align:right">935</td> </tr> <tr style="mso-height-source:userset;height:100.8pt" id="r331"> <td class="x16" style="height:100.8pt">Justin Greer</td> <td class="x16">Vulnerability Management</td> <td class="x16">Security</td> <td class="x16">Security Operations</td> <td class="x16">Vulnerability Management (Security Operations)</td> <td class="x16">Penetration Testing, (IBM) AppScan (Enterprise), (Web) Application vulnerability scanner, (Web) Application penetration test, (Web) Application security scan, Rapid7, Nexpose</td> <td class="x16">Email: enterprisesec@purdue.eduPrimary:<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>Shawn Sowers<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>765-414-4524Secondary: Justin Greer 765-444-2994</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">2/28/2023</td> <td class="x16" style="text-align:right">880</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r332"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">WashAlert</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">WashAlert (Auxiliary Systems)</td> <td class="x16">Laundry Monitoring</td> <td class="x16">Outages typically can wait to be addressed during business hours. Contact Dave Brown at 765-337-4351.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Dave not available, call Kristie Bishop at 765-404-0751.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Kristie not available, contact call Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">10/26/2021</td> <td class="x16" style="text-align:right">585</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r333"> <td class="x16" style="height:57.6pt">Cindy Oneal</td> <td class="x16">Web Form Mailer</td> <td class="x16">Administrative & Business</td> <td class="x16">Auxiliary Systems</td> <td class="x16">Web Form Mailer (Auxiliary Systems)</td> <td class="x16"></td> <td class="x16">Outages typically can wait to be addressed during business hours.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If emergency, please call Keith Shininger at 765-543-4300.<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>If Keith is not available, contact Cindy Oneal at 765-497-3808 H or 765-714-2541 M.</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/20/2020</td> <td class="x16" style="text-align:right">770</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r334"> <td class="x16" style="height:43.2pt">Carl Berryman</td> <td class="x16">WebCTRL</td> <td class="x16">Administrative & Business</td> <td class="x16">Facility Management</td> <td class="x16">WebCTRL (Facility Management)</td> <td class="x16"></td> <td class="x16">Email itbssysadmin@groups.purdue.edu, if no response within a reasonable time text then call if needed Danny Vukobratovich at 765-430-2210</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">11/2/2021</td> <td class="x16" style="text-align:right">621</td> </tr> <tr style="mso-height-source:userset;height:72pt" id="r335"> <td class="x16" style="height:72pt">Brad Peart</td> <td class="x16">WebEx</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Conferencing</td> <td class="x16">WebEx (Conferencing)</td> <td class="x16">WebEx Meeting Center, WebEx Event Center, WebEx Training Center, Personal Meeting Room, Personal Conference Number</td> <td class="x16">Collaboration Apps 765-496-1374/ collaboration@purdue.eduManager John Smith: 765-490-7871</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/20/2023</td> <td class="x16" style="text-align:right">717</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r336"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Windows</td> <td class="x16">Infrastructure</td> <td class="x16">Server Infrastructure</td> <td class="x16">Windows (Server Infrastructure)</td> <td class="x16"></td> <td class="x16">765-494-4383 / platform-win@purdue.eduManager Nic Lindsey; nelindse@purdue.edu; cell: (309) 338-7615</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/24/2022</td> <td class="x16" style="text-align:right">831</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r337"> <td class="x16" style="height:57.6pt">Richard Letts</td> <td class="x16">Wired Campus Network Services</td> <td class="x16">Infrastructure</td> <td class="x16">Network</td> <td class="x16">Wired Campus Network Services (Network)</td> <td class="x16">PIC (Purdue Information Connection), IT IS Networking, Fiber Network, Copper Network</td> <td class="x16">765-494-1591 / 765-494-1530 (on IOC Wiki)</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/14/2021</td> <td class="x16" style="text-align:right">826</td> </tr> <tr style="mso-height-source:userset;height:57.6pt" id="r338"> <td class="x16" style="height:57.6pt">Pankaj Chhetri</td> <td class="x16">Wireless Display</td> <td class="x16">Teaching & Learning</td> <td class="x16">Lab/Classroom Technology Support</td> <td class="x16">Wireless Display (Lab/Classroom Technology & Support)</td> <td class="x16">Solstice, Solstice Pod, Mersive Solstice Pod, Creston Air Media, Air Media, Wireless Display</td> <td class="x16">LS Operations 42765, itlsoperations@groups.purdue.edu</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">8/15/2023</td> <td class="x16" style="text-align:right">923</td> </tr> <tr style="mso-height-source:userset;height:43.2pt" id="r339"> <td class="x16" style="height:43.2pt">Richard Letts</td> <td class="x16">Wireless Network Services</td> <td class="x16">Infrastructure</td> <td class="x16">Network</td> <td class="x16">Wireless Network Services (Network)</td> <td class="x16">PAL,<span style="mso-spacerun:yes;font-family:"Times New Roman""> </span>ResNet, EduRoam, ATT, ATT Wi-Fi, PAL gaming, Guest Network</td> <td class="x16">765-494-1591 / 765-494-1530 (on IOC Wiki)</td> <td class="x16">Business Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">7/14/2021</td> <td class="x16" style="text-align:right">827</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r340"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">WordPress</td> <td class="x16">Infrastructure</td> <td class="x16">Web Hosting</td> <td class="x16">WordPress (Web Hosting)</td> <td class="x16"></td> <td class="x16">ITAP Web Systems Administration / 765-237-9082 / itso-web@lists.purdue.eduManager John Smith 765-490-7871</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">3/31/2021</td> <td class="x16" style="text-align:right">841</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r341"> <td class="x16" style="height:28.8pt">Brad Peart</td> <td class="x16">Xymon</td> <td class="x16">Infrastructure</td> <td class="x16">Monitoring</td> <td class="x16">Xymon (Monitoring)</td> <td class="x16">Xymon, Monitor</td> <td class="x16">765-494-1280 / platform-unix@purdue.eduManager Paul Van Camp, pvancamp@purdue.edu; (636) 795-5609</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">6/14/2022</td> <td class="x16" style="text-align:right">817</td> </tr> <tr style="mso-height-source:userset;height:28.8pt" id="r342"> <td class="x16" style="height:28.8pt">Non-ITaP</td> <td class="x16">Zoom</td> <td class="x16">Communication & Collaboration</td> <td class="x16">Conferencing</td> <td class="x16">Zoom (Conferencing)</td> <td class="x16"></td> <td class="x16">TLT for Brightspace</td> <td class="x16">Non-Critical</td> <td class="x16">In Service</td> <td class="x17" style="text-align:right">12/7/2022</td> <td class="x16" style="text-align:right">983</td> </tr> <tr style="display:none"> <td style="width:58.5pt"></td> <td style="width:103.5pt"></td> <td style="width:99pt"></td> <td style="width:90.75pt"></td> <td style="width:109.5pt"></td> <td style="width:138pt"></td> <td style="width:294pt"></td> <td style="width:51pt"></td> <td style="width:37.5pt"></td> <td style="width:56.25pt"></td> <td style="width:43.5pt"></td> </tr> </tbody></table></div>
How to update this page
First, look for the "Report: ITSMO - Service Offering On-Call report" email that arrives at the beginning of each month.
After downloading the report, save it as an Excel Workbook (*.xlsx). The file name should be changed to reflect the date of this version.
Expand the columns and wrap text for all cells such that information is displayed as neatly as possibly.
When happy with the final version, save the file again.
Edit this page, click "Insert files and images," and then upload the file.
After uploading the file, close out of the "Insert files and images" window.
Click on "Insert more content" and select "Other macros."
Click on the Office Excel macro option.
The page name should stay the same ("Service Offering/Escalation/On-call Info"), the file name should autoselect the most recent upload, and the "show grid" box should be checked. The three other fields (worksheet name, last row, and last column) should be left blank.
If everything is correct, insert the macro.
Lastly, delete the previous version, change the date at the top of the page, and update the published page. Each Office macro should show the file name at the top if you are not sure which one to delete.
, multiple selections available,
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