Leadership

The leadership team for the ITaP Customer Service Center is as follows:

  Karl Browning was named Purdue's vice president for information technology and chief information officer in May 2019. He heads Information Technology at Purdue (ITaP), the central IT organization on the flagship West Lafayette campus, and provides leadership to campus distributed IT units while also serving as the CIO for the Purdue system.

 Dwight Snethen (Executive Director, IT End User Experience) - Responsible for the strategic vision of the ITaP Customer Service Center as part of the End User Experience unit of ITaP.

 Bob Geswein (Director, IT Service Excellence) - Responsible for the strategic direction of the ITaP Customer Service Center, Communication, Relationship Management, Software Distribution & Licensing, and the IT Service Management Office.

  Dan Rhine (Service Desk Manager) - Responsible for the daily operation of the ITaP Customer Service Center.

 Jenn Murray (Service Desk Supervisor - 2nd Shift) - Responsible for 2nd shift operations of the ITaP Customer Service Center.

VACANT (Service Desk Supervisor - 3rd Shift) - Responsible for 3rd shift operations of the ITaP Customer Service Center.

 Ann Sheetz (Service Desk Coordinator) - Responsible for the supervision of Representatives and training of CSC staff.

The official organizational chart of IT Process Management can be found at https://www.itap.purdue.edu/about/customer.html