Observe Alarm Call Admin Send Email Log it

Desktop/Workstation set up.

On your workstation:

On the monitoring computers:

Now what? Alarm going off. Who to contact.

Service Offering/Escalation/On-call Info in WIKI – Admins phone & email info
Consult Wiki and look up info about which particular Monitoring App is giving an alarm.
Can reference IOC log.
After you find who to call and call them, send follow up email and then log it.
Other monitoring situations (NOC ((emails)), Struxureware Surveillance)
Footprints<RFC’s (Daily Change Report) – Look at every day to see what maintenance is being done.

Admins will need keys to buildings on campus from time to time.

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