/
Open Queue

Open Queue

Owned by rhine (Unlicensed)
Apr 02, 2019
  • Work tickets starting at the top of Open Queue and work down using the priority matrix defined in KB Solution 550217.
  • Tickets are to be assigned to yourself prior to working the issue.
  • Tickets should be addressed within:
    • 4 hours for Routine issues
    • 2 hours for Important issues
    • 30 minutes for Urgent and Critical issues

Related content

Desktop Specialist Point Process
Desktop Specialist Point Process
ITaP Customer Service Center
More like this
"Aggressive" Ticket Handling
"Aggressive" Ticket Handling
ITaP Customer Service Center
More like this
Opening and Closing the CSC (including HSSE)
Opening and Closing the CSC (including HSSE)
ITaP Customer Service Center
More like this