Below you will find information on creating several widgets in the FootPrints dashboard that may be useful.

NOTE: You can only configure 10 widgets for use on the dashboard at a time.

Active Issues by Status for ITPM_CSC_SPECIALISTS

Active Issues by Status for ITPM_CSC_REPRESENTATIVES

Active Issues by Team

Global Issues

Dispatch - Priority, Date Submitted, Last Edit Date, Saved Search, Records to display = 10

Specialist Unassigned Queue

Representative Unassigned Queue

Pending Tickets Older Than 24 Hours

Reply Received Longer Than 24 Hours

Incident SLA

Click Advanced
On the Issue Criteria tab:
1. In the Assigned to box, select the CSC teams.
2. In the Status box, select the following:
  - Open
  - Assigned
  - Reply Received
  - Pending
  - Request
3. For Schedule Date, select Exact > before > current date
Click on the Advanced Criteria tab. Then at the bottom of the page in Sort Results By, select the following:
- Last Edit Date
Click the Save/Run tab. Enter a search name, such as "BREACH - Service Requests" and click GO.

Now that the search has been saved, it can be added to the dashboard on your FootPrints homepage. This can be done by:

Click Preferences.
Click the Homepage tab.
Under the Available Components select Saved Search.
Settings for Saved Search should be:
- Searches - The saved search that you just created
- Records to display - 10
Click Add Component.
Enter your password and click save.
The saved search will now display on your FootPrints homepage dashboard.

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