If the user recently migrated to BoilerAD (or for any reason has received a new computer), and has now lost the ability to remote in, verify the user had RDP access on their previous OnePurdue machine.

If the Specialist can’t find their previous 1074-XXXXX machine name, they need to reach out to the Service Manager for that area and see if they can provide that info.

Once it can be validated that they had access to remote in on the 1074 machine, the Specialist can give them access on their new CSDS machine.

Otherwise, the Specialist will need to get written approval from their Departmental Compution Liaison (DCL) or Technical Coordinator (TC), unless the request comes directly from a DCL or TC.

Verify Access

Verify PC 1074-XXXXX Originally had RDP Access for the Requesting User

Open Active Directory Users and Computers (ADUC) with OUADMIN credentials.
Make sure the domain is set to central.purdue.lcl.

NOTE: Note how in the screenshot above, the domain is presently set to BoilerAD.Purdue.edu. Clicking 'OK' will change the domain to central.purdue.lcl.
Right click on "central.purdue.lcl" then click Find.
Input in the name field the full 1074-XXXXX_rdp name and click Find Now.
Right click on the found item and then click Properties.
Click on the Members tab and see if the requesting person is listed.
If they are listed, follow the steps below; otherwise the Specialist will need additional approval in writing from either their departmental computing liaison or their technical coordinator.

Give Access

Adding Remote Access to a BoilerAD Machine

Open Dell ARS with ouadmin credentials (or, follow directions for the website version here):
Right click on Active Directory.

Click Find.

Name: 00000318-CSDS-XXXXX_rdp, where XXXXX is the last five numbers of the machine.

Click Find Now or hit ‘Enter’.
Double click on the item found.

Click on ‘Members’ tab.
Click ‘Add’.
Enter the user's name in the bottom box.
Click ‘Check Names’.
Select the user; click OK.
Click Apply.

Correct PC Name for VPN/RDP:

CSDS-XXXXX.boilerad.purdue.edu

Example Customer Note:

Thank you for contacting us today at the Customer Service Center about the issue that you’re experiencing with the remote access of your machine.

I have added you to the requested computers for remote access. Please make sure when you are trying to remote into those PCs that you use the following name format (replacing the x's with the machine's corresponding numbers):

CSDS-XXXXX.boilerad.purdue.edu.

You will use the following format to log in:

BoilerAD\username

Your Career Account Password (not your BoilerKey)

Please note: if you are off campus, make sure you are using the VPN connection.

If you have further issues stemming from remote access or VPN connection, please reply to this email or call us at 765-494-4000.

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