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  Mark Sonstein (Executive Director, IT End User Experience) - Responsible for the strategic vision of the ITaP Customer Service Center as part of the End User Experience unit of ITaP.


Image Removed  Rick Rodriguez Bob Geswein (Director, IT Service Excellence) - Responsible for the strategic direction of the ITaP Customer Service Center, Communication, ResNetRelationship Management, Software Distribution & Licensing, and the IT Service Management Office.

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