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In the event that the University suspends operations on campus and requests that staff 'work from home', the following is provided as a template for maintaining the CSC / IOC.  The general expectation at this time is that CSC staff working from home would NOT be expected to taking incoming phone calls.  The CSC's phone system would be changed, directing customers to submit tickets to itap@purdue.edu.  CSC staff would then coordinate support with customers through email, chat, and soft phones as necessary.

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  • Do you have sufficient computer hardware to complete your normal and necessary work tasks?
  • Do you have a CSC provided laptop, or will you need to use a personal computer?
  • Can you access the internet?  Do you have sufficient bandwidth from home?  If not, consider alternative locations for working remotely.
    • Can you connect to VPN?
  • Can you access all essential programs, such as your email, work calendar, Office 365, Active Directory, SCCM, slack, Confluence, Blackboard / Brightspace, etc.?
    • Do you know where you can find these tools?
  • Do you have a webcam to connect to WebEx or Skype for Business?
  • Do you have the Cisco Jabber client and a USB headset?
    Jabber
    NOTE:  Jabber can be found at \\nas01.itap.purdue.edu\itap_call_center\ITCSCallCenter\Tools\CiscoJabber-Install-ffr.12-8-0
     
  • Do you have a surge protector that you can place between the electrical outlet and any computer to protect the equipment from faulty electrical fluctuations?

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  1. Remote Desktop
    1. Those with personal computers at home can be provided the ability to remotely connect to their University‐provided workstation.
  2. Online Meetings – WebEx is the university’s supported meeting collaboration tool
    1. The URL is https://purdue.webex.com and will require BoilerKey authentication.
    2. All faculty and staff have host accounts that have a 1000 participant limit which includes web and phone meeting availability.
    3. In addition this access allows for access to WebEx Training meetings that include breakout rooms.
    4. Participants can be students.
    5. The preferred audio method is the use of computer audio (the university pays 3 cents per minute per participant when using the phone in method).
    6. If you are an RA or a TA, you will need to fill out a form to obtain access.
    7. If you are an instructor, Teaching and Learning Technologies recommends not using WebEx for instructional delivery.  Visit https://www.purdue.edu/innovativelearning/teaching‐remotely/regarding online instructional delivery.
    8. Skype for Business is an alternative light‐duty conferencing tool.

       
       
  3. VPN
    1. What is VPN? This is a secure connection from a laptop or desktop that grants users secure access to campus IT resources. It does require BoilerKey authentication.
    2. Examples of campus IT resources includes personal and shared network drives, and advanced resources in SAP (typically staff in the finance and business offices are accessing these resources).
    3. During times when staff may need to work from home, we ask that VPN be used only when needed and disconnected when not in use.
    4. Contact your local IT support if you need to verify your university‐provided computing device has the VPN installed.
    5. If you are attempting to access from another, non‐university managed machine, you can use https://webvpn.purdue.edu. Connection assistance is available at https://support.purdue.edu/goldanswers/168490.
  4. Telecommunications Access – Access to telephone and voicemail services
    1. While on campus staff can visit the self‐care portal at http://myphone.voip.purdue.edu/.
    2. Staff are able register their cellphone and enable it to ring at the same time as their desk phone.
    3. The VPN is needed to reach the self‐care portal on fist visit only.
    4. If you are an instructor, consider setting a greeting message on your voicemail regarding virtual office hours.
    5. For questions about other remote services, contact your local IT Support organization.

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  • Beware of COVID‐19/Coronavirus phishing email scams.
  • If you have not already done so, print out BoilerKey self‐recovery codes. To do this, go to http://www.purdue.edu/boilerkey and click the manage button. Click the link labeled “Obtain a list of BoilerKey One‐Time Use Backup Codes”. Follow the instructions, print out the codes, store them in a secure location or keep them on you.
  • If contacting the ITaP Customer Service Center, call if something is broken or not working. Email itap@purdue.edu if your request is not immediate. If the university sends students home (away from campus), please be patient as a significant part of the call center workforce are students.
  • Additional detailed instructions for the above options are available through ITaP. Please email itap@purdue.edu for specific tool instructions.

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