Observe Alarm Call Admin Send Email Log it
Confluence Wiki – IOC articles
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- CMDB (Found in Footprints) – Who to contact for an alarm/alert
- Consult Wiki and look up info about which particular Monitoring App is giving an alarm.
- Can reference IOC log.
- After you find who to call and call them, send follow up email and then log it.
- Other monitoring situations (NOC ((emails)), Struxureware Surveillance)
- Footprints/RFC’s – Look at every day to see what maintenance is being done.
Service Alerts – Process
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- This in case of a campus wide outage.
Keys