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Observe Alarm Call Admin Send Email Log it
Confluence Wiki – IOC
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Articles - Please Read Thoroughly and Consult Often.
https://wiki.itap.purdue.edu/display/itapcsc/Event+Management
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- CMDB (Found in Footprints) – Who to contact for an alarm/alertAdmins phone 7 email info
- Consult Wiki and look up info about which particular Monitoring App is giving an alarm.
- Can reference IOC log.
- After you find who to call and call them, send follow up email and then log it.
- Other monitoring situations (NOC ((emails)), Struxureware Surveillance)
- Footprints/RFC’s Footprints<RFC’s – Look at every day to see what maintenance is being done.
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