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On the monitoring computers:
- Squared Up Grafana
- UC4
- Metasys Monitoring
- Struxureware Setup and Monitoring Procedures
- SiemensStationStatus
Now what? Alarm going off. Who to contact.
- CMDB (Found in Footprints) WIKI – Admins phone 7 email info
- Consult Wiki and look up info about which particular Monitoring App is giving an alarm.
- Can reference IOC log.
- After you find who to call and call them, send follow up email and then log it.
- Other monitoring situations (NOC ((emails)), Struxureware Surveillance)
- Footprints<RFC’s – Look at every day to see what maintenance is being done.
IOC: Global Service Alert Process
- This in case of a campus wide outage.
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