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On the monitoring computers:
- Grafana
- UC4
- Retired - No Longer Monitoring - Metasys Monitoring
- Struxureware Setup and Monitoring Procedures
- Siemens
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- Service Offering/Escalation/On-call Info in WIKI – Admins phone & email info
- Consult Wiki and look up info about which particular Monitoring App is giving an alarm.
- Can reference IOC log.
- After you find who to call and call them, send follow up email and then log it.
- Other monitoring situations (NOC ((emails)), Struxureware Surveillance)
- Footprints<RFC’s (Daily Change Report) – Look at every day to see what maintenance is being done.
Outdated - See Below: IOC: Global Service Alert Major Incident Process
- This in case of a campus wide outage.
Admins will need keys to buildings on campus from time to time.