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- Get name, group and contact information from admin making the request. (Note time they called for logging purposes)
- When receiving a request for contact, don't do a transfer (warm or cold) to the requested group. Get the information required in Step 1, end the call with the admin requesting the contact, then proceed to Step 2.
- Do not provide the admin requesting contact with the on-call contact information.
- Contact the group they requested contact with and give them the information needed to contact requesting group. (Note time for logging purposes)
- Send follow up email addressed to both groups involved and the IOC. Sometimes groups will request you give the information to them through email.
- Make log entries regarding the incoming call and the outgoing call. Two separate entries.
*searching the IOC log for request for contact will show you examples on how to log. The follow up email will use the standard one we use for all follow up emails but with a tweak.