Content Comparison

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1. Log out of all phones; if you currently on a call, please explain to the customer that emergency circumstances have forced the CSC to temporarily close.
2. STEW G68
   1. Evacuate both G68 and G68A.  Turn off the lights and the lock door.
3. STEW 135 (HSSE walk-in desk)
   1. 1. Inform any customers at the walk-in desk they need to leave.
      2. If the CSC is open, but the library is not, perform a quick sweep of the first floor and instruct any visitors to evacuate.
         1. After everyone has left, close and lock both sets of doors to the library.
4. Go to the back dock of the Stewart Center; if that area is deemed to be unsafe, proceed to a different location as indicated by the Management team or emergency personnel.
5. Account for all CSC staff; remain in one group.
6. After leaving, call the ITaP Operations Center (49-67272) to inform them of the evacuation and that calls may opt to be transferred there.
7. Change the pre-announce phone greeting to indicate we’re closed unexpectedly (see instructions on page 6).
8. If the Service Desk Manager is not in the CSC, notify them immediately using the Emergency Contact Information listed on page 12. If they are not available, please follow up with one of the backup contacts.
9. After returning to the CSC, change the phone greeting back to normal (see instructions on page 6).
10. If there is any damage to the CSC, report it to the Management team immediately.
11. Once it is safe to re-enter the Stewart Center, re-open the CSC and resume normal operations as quickly as possible.  Listen to all voicemails and contact the customers.

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1. Log outof all phones; if you currently on a call, please explain to the customer that emergency circumstances have forced the CSC to temporarily close.
2. STEW G68
   1. EvacuateEvacuate both G68 and G68A.  Turn off the lights and the lock door.
   2. STEW 135 (HSSE walk-in desk)
      1. Inform any customers at the walk-in desk they need to leave.
      2. If the CSC is open, but the library is not, perform a quick sweep of the first floor and instruct any visitors to evacuate.

...

1. Log outof all phones; if you currently on a call, please explain to the customer that emergency circumstances have forced the CSC to temporarily close.
2. STEW G68
   1. EvacuateEvacuate both G68 and G68A.  Turn off the lights and the lock door.
   2. STEW 135 (HSSE walk-in desk)
      1. Inform any customers at the walk-in desk they need to leave.
      2. If the CSC is open, but the library is not, perform a quick sweep of the first floor and instruct any visitors to evacuate.

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