Building Evacuations

In the case of a building evacuation due to fire, safety concern, or other incident, the below guidelines should be followed to insure a safe response.

LEVEL 3 (less than one hour) - Short term evacuations, fire drills, severe weather, etc.

1. Log out of all phones; if you currently on a call, please explain to the customer that emergency circumstances have forced the CSC to temporarily close.
2. STEW G68
   1. Evacuate both G68 and G68A.  Turn off the lights and the lock door.
3. STEW 135 (HSSE walk-in desk)
   1. 1. Inform any customers at the walk-in desk they need to leave.
      2. If the CSC is open, but the library is not, perform a quick sweep of the first floor and instruct any visitors to evacuate.
         1. After everyone has left, close and lock both sets of doors to the library.
4. Go to the back dock of the Stewart Center; if that area is deemed to be unsafe, proceed to a different location as indicated by the Management team or emergency personnel.
5. Account for all CSC staff; remain in one group.
6. After leaving, call the ITaP Operations Center (49-67272) to inform them of the evacuation and that calls may opt to be transferred there.
7. Change the pre-announce phone greeting to indicate we’re closed unexpectedly (see instructions on page 6).
8. If the Service Desk Manager is not in the CSC, notify them immediately using the Emergency Contact Information listed on page 12. If they are not available, please follow up with one of the backup contacts.
9. After returning to the CSC, change the phone greeting back to normal (see instructions on page 6).
10. If there is any damage to the CSC, report it to the Management team immediately.
11. Once it is safe to re-enter the Stewart Center, re-open the CSC and resume normal operations as quickly as possible.  Listen to all voicemails and contact the customers.

LEVEL 2(less than one day) - Mid-length evacuations, localized room fire, etc.

1. Log outof all phones; if you currently on a call, please explain to the customer that emergency circumstances have forced the CSC to temporarily close.
2. STEW G68
   1. Evacuate both G68 and G68A.  Turn off the lights and the lock door.
   2. STEW 135 (HSSE walk-in desk)
      1. Inform any customers at the walk-in desk they need to leave.
      2. If the CSC is open, but the library is not, perform a quick sweep of the first floor and instruct any visitors to evacuate.

                                               i.     After everyone has left, close and lock both sets of doors to the library.

1. Go tothe back dock of the Stewart Center; if that area is deemed to be unsafe, proceed to a different location as indicated by the Management team or emergency personnel.
2. Accountfor all CSC staff; remain in one group.
3. After leaving,call the ITaP Operations Center(49-67272) to inform them of the evacuation and that calls may opt to be transferred there.
4. Change the preannouncephone greeting to indicate we’re closed unexpectedly (see instructions on page 6).
5. After returning to the CSC, changethe phone greeting back to normal (see instructions on page 6).
6. If there is any damage to the CSC, reportit to the Management team immediately.

1. If the Service Desk Manager is not in the CSC, notify them immediately using the Emergency Contact Information listed on page 12.  If they are not available, please follow up with one of the backup contacts.
2. If Stewart Center will be closed for an extended time, contactthe student Representatives scheduled later that day and inform them where to meet, or to stay by their phone “on call” in case the CSC re-opens.
3. Callthe Telephone Office (49-44719) to see if they are able to transfer the CSC ACD phone lines to another campus location.  It is our priority to maintain normal operations to the best extent possible.  The ACD phone system in AgIT's support office may also be an option.
4. Contactthe ITaP Operations Center (49-67272) to find an available ITaP lab and work email cases from Open Queue.  All voicemails will drop into the DISPATCH queue.  If the CSC is only able to get computer access and no phone access, change our message to instruct customers to leave a voicemail with contact information or to send e-mail to itap@purdue.edu.  
5. CSDS maintains a pool of loaner laptops that may be available to use. These laptops have the base CSDS image and may be easier to use in a backup location than ITaP lab computers.  ContactCSDS Management to inquire about their availability. 
6. Specialists will have access to most tools remotely by accessing the wpvcscwts05.itap.purdue.edu terminal server.  Contact the ITIS_WINDOWS to request access to this server from a different subnet.  They will need to adjust firewall rules.[DR1] 
7. Once it is safe to re-enter the Stewart Center, re-open the CSC and resume normal operationsas quickly as possible.  Listen to all voicemails and contact the customers.
8. Callany student Representatives scheduled to work and inform them they need to come to the CSC.

LEVEL 1(more than one day) - Long-length evacuations, building fire, environmental hazard etc.

1. Log outof all phones; if you currently on a call, please explain to the customer that emergency circumstances have forced the CSC to temporarily close.
2. STEW G68
   1. Evacuate both G68 and G68A.  Turn off the lights and the lock door.
   2. STEW 135 (HSSE walk-in desk)
      1. Inform any customers at the walk-in desk they need to leave.
      2. If the CSC is open, but the library is not, perform a quick sweep of the first floor and instruct any visitors to evacuate.

                                               i.     After everyone has left, close and lock both sets of doors to the library.

1. Go tothe back dock of the Stewart Center; if that area is deemed to be unsafe, proceed to a different location as indicated by the Management team or emergency personnel.
2. Accountfor all CSC staff; remain in one group.
3. After leaving,call the ITaP Operations Center(49-67272) to inform them of the evacuation and that calls may opt to be transferred there.
4. Change the preannouncephone greeting to indicate we’re closed unexpectedly (see instructions on page 6).
5. After returning to the CSC, changethe phone greeting back to normal (see instructions on page 6).

1. If the Service Desk Manager is not in the CSC, notify them immediately using the Emergency Contact Information listed on page 12.  If they are not available, please follow up with one of the backup contacts.
2. If Stewart Center will be closed for an extended time, contactthe student Representatives scheduled later that day and inform them where to meet, or to stay by their phone “on call” in case the CSC re-opens.
3. Callthe Telephone Office (49-44719) to see if they are able to transfer the CSC ACD phone lines to another campus location.  It is our priority to maintain normal operations to the best extent possible. The ACD phone system in AgIT's support office may also be an option.
4. Contactthe ITaP Operations Center (49-67272) to find an available ITaP lab and work email cases from Open Queue.  All voicemails will drop into the DISPATCH queue.  If the CSC is only able to get computer access and no phone access, change our message to instruct customers to leave a voicemail with contact information or to send e-mail to itap@purdue.edu.  
5. CSDS maintains a pool of loaner laptops that may be available to use. These laptops have the base CSDS image and may be easier to use in a backup location than ITaP lab computers.  ContactCSDS Management to inquire about their availability. 
6. Specialists will have access to most tools remotely by accessing the wpvcscwts05.itap.purdue.edu terminal server.  Contact the ITIS_WINDOWS to request access to this server from a different subnet.  They will need to adjust firewall rules.[DR2] 
7. If Stewart Center is unavailable for multiple days, operations may need to be relocated. Coordinate with the Telephone Office to switch the CSC's ACD phone system to another location.
8. Notify student Representatives of the change in office location.
9. Coordinate equipment moves to ensure computers are available for CSC staff use at the remote location. 
10. Once it is safe to re-enter the Stewart Center, re-open the CSC and resume normal operationsas quickly as possible.  Listen to all voicemails and contact the customers.
11. If there is any damage to the CSC, reportit to the Management team immediately.