Because ITaP and the CSC are the 'central' IT support team for all of Purdue and the Regional Campuses, we get calls from literally every kind of Purdue user, Purdue contractor, etc. Because of that though, the CSC does get a lot of calls from various users that aren't supported by us directly. This may mean that a call or ticket needs to be escalated to another team, or that the user needs to be directed to contact someone else entirely.
NOTE: There are some things that we in the CSC DO support REGARDLESS of the computer, location or room though. Ex. Boilerkey, email, account setup, etc
Computers
If a user calls in for support on their computer, we need to determine who supports that computer so we know what level of support that we're able to provide.
- Personally owned computers
- Regional Campus Computers
- Self-Supported Purdue Owned Computers
- Academic IT Computers
- AV Service Supported Devices
- ITaP LS Lab Computers
- ITaP LS TIC Site Computers
- AgIT Computers
- ITaP CSDS Computers
Rooms
- Regional Campus Building
https://engineering.purdue.edu/ECN/Support/KB/Docs/BuildingAbbreviations
Users
- Users
- with no affiliation to Purdue
- Student Applicants
- Student Alumni
- Official Retiree
- Professor Emeritus
- Student
- Student Employee
- Staff
- Faculty