Because ITaP and the CSC are the 'central' IT support team for all of Purdue and the Regional Campuses, we get calls from literally every kind of Purdue user, Purdue contractor, etc. Because of that though, the CSC does get a lot of calls from various users that aren't supported by us directly. This may mean that a call or ticket needs to be escalated to another team, or that the user needs to be directed to contact someone else entirely.

NOTE: There are some things that we in the CSC DO support REGARDLESS of the computer, location or room though. Ex. Boilerkey, email, account setup, etc