Content Comparison

The leadership team for the ITaP Customer Service Center is as follows:

Image Removed  Gary Desai has served as Purdue UniversityImage Added  Karl Browning was named Purdue's vice president for information technology and system chief information officer since December 2018in May 2019. He heads Information Technology at Purdue (ITaP), Purdue's central information technology organizationthe central IT organization on the flagship West Lafayette campus, and provides leadership for the University's academic IT units and IT on the regional campuses.Image Removed  Julie Kercher-Updike (Associate Vice President for IT Process Management, Deputy CIOto campus distributed IT units while also serving as the CIO for the Purdue system.

Image Added Dwight Snethen (Executive Director, IT End User Experience) - Responsible for the strategic vision of the ITaP Customer Service Center as part of the Process Management End User Experience unit of ITaP.

Image Removed  Rick Rodriguez Image Added Bob Geswein (Director, IT Service ManagementExcellence) - Responsible for the strategic direction of the ITaP Customer Service Center, ResNetCommunication, Relationship Management, Software Distribution & Licensing, and the IT Service Management Office.

Image RemovedImage Added  Dan Rhine (Service Desk Manager) - Responsible for the daily operation of the ITaP Customer Service Center.

Jenn Image Added Jenn Murray (Service Desk Supervisor - 2nd Shift) - Responsible for 2nd shift operations of the ITaP Customer Service Center.

Image Removed  Sean McLane VACANT (Service Desk Supervisor - 3rd Shift) - Responsible for 3rd shift operations of the ITaP Customer Service Center.

Ann Image Added Ann Sheetz (Service Desk Coordinator) - Responsible for the supervision of Representatives and training of CSC staff.

...