The leadership team for the ITaP Customer Service Center is as follows:
Karl Browning is serving as interim CIO while Purdue conducts a national search to fill the position. Browning worked on the early stages of the Transform Purdue business transformation project that’s now in full swing. He has an extensive background in IT and held positions as the executive director of the Hoosier Lottery and as commissioner of the Indiana Department of Transportation (INDOT). He also served as chief information officer of the Indiana Office of Technology. Prior to working for the state, he worked in the private sector for H. Ross Perot and for the Golden Rule Insurance Company as CIO.
Mark Sonstein (Executive Director, IT End User Experience) - Responsible for the strategic vision of the ITaP Customer Service Center as part of the End User Experience unit of ITaP.
Rick Rodriguez (Director, IT Service Excellence) - Responsible for the strategic direction of the ITaP Customer Service Center, ResNet, Software Distribution & Licensing, and the IT Service Management Office.
Dan Rhine (Service Desk Manager) - Responsible for the daily operation of the ITaP Customer Service Center.
Jenn Murray (Service Desk Supervisor - 2nd Shift) - Responsible for 2nd shift operations of the ITaP Customer Service Center.
Sean McLane (Service Desk Supervisor - 3rd Shift) - Responsible for 3rd shift operations of the ITaP Customer Service Center.
Ann Sheetz (Service Desk Coordinator) - Responsible for the supervision of Representatives and training of CSC staff.
The official organizational chart of IT Process Management can be found at https://www.itap.purdue.edu/about/customer.html
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