Do you know if you've already enabled your Boilerkey Self-Recovery Tool?
If you have, I'm going to include some directions below. If you haven't, we'll need you to visit the WALC or HSSE help desk (7am-8pm), or call into the call center at (765) 494-4000
If you've already enabled your Boilerkey Self-Recovery Tool on the Boilerkey home page:
You'll want to head to the Boilerkey homepage, www.purdue.edu/boilerkey , you should be able to log in by clicking the "Issues with your BoilerKey?" link below the login prompt, and follow the directions on-screen. IF you are told to contact ITaP, then your Self-Recovery Tool hasn't been set up yet, see directions below.
Once you're on the Boilerkey homepage, click "Manage my Duo Mobile BoilerKeys" to remove the previous mobile device from your account.
You'll also want to make sure to remove any broken Boilerkeys that may have been transferred to your new device. Open Duo Mobile on your new device, if you see "Purdue University" listed anywhere with "reconnect" just remove it, it's broken and will just muddle up the rest of the process.
Once you're back to a blank slate, on the Boilerkey homepage, click "Set up a new Duo Mobile BoilerKey (start here, if you have a smartphone)" and follow all the way through to "Step 6 of 6" to enable Boilerkey credentials for your device.
If you HAVEN'T already enabled your Boilerkey Self-Recovery Tool on the Boilerkey home page:
"Enable BoilerKey Self-Recovery via text messaging (e.g., you have a new phone, you need a new physical token)" on the Boilerkey homepage at earliest convenience, www.purdue.edu/boilerkey
In the meantime, please call into our ITaP Customer Support Center at (765) 494-4000 between 8:00am-5:00pm, Monday-Friday.
Please listen to the recorded message and press the appropriate number based on your circumstances.
Thank you,
<<NAME>>
ITaP Customer Service Center
www.purdue.edu/goldanswers
For Tech Support:
West Lafayette: itap@purdue.edu or (765) 494-4000 24/7 Support
Purdue Northwest: csc@pnw.edu or (219) 989-2888
IUPUI: ithelp@iu.edu or (317) 274-4357
Purdue Fort Wayne: helpdesk@pfw.edu or (260) 481-6030
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