Boilerkey - New Device Activation (SRT walk through)

This is the situation where you'd need to use your Boilerkey Self-Recovery Tool.

Do you know if you've already enabled your Boilerkey Self-Recovery Tool?

If you have, I'm going to include some directions below.  If you haven't, we'll need you to call into the 24/7 call center at (765) 494-4000

If you've already enabled your Boilerkey Self-Recovery Tool:

You'll want to make sure to remove any broken Boilerkey credentials that may have been transferred to your new device.

Open Duo Mobile on your new device, if you see "Purdue University" listed anywhere with "reconnect" just remove it, it's broken and will just muddle up the rest of the process.

iPhones : Tap 'Edit' in top left corner, or the 3 dots in the upper right of the key, and then delete option to remove the key/account from this device
Andriod : Press & Hold on "Purdue University" to remove the key/account

On a computer, you'll want to head to the Boilerkey homepage, www.purdue.edu/boilerkey , click the "Self-Recovery" button in the lower middle.

You should be able to log in using the Boilerkey Self-Recovery Tool by following the prompts on-screen. IF you are told to contact ITaP, then your Self-Recovery Tool hasn't been set up yet, please call the 24/7 ITaP service desk, (765) 494-4000.

Once you're on the Boilerkey homepage, next to the green square, click "Replace your Duo Mobile BoilerKey" to begin activation of your new device. 

Select your previous device and click "Replace"

Step one will ask you to download and install the Duo Mobile app (Click continue if you already have it installed)
Step two will ask you to confirm your existing Boilerkey PIN#
Step three will ask you to name your new device based on the model, 'iPhoneX' 'SamsungGalaxy8' etc etc
Step four will display a QR code for you to scan using the Duo Mobile app (tap 'Add Account' or 'Get started' on the Duo Mobile app). Continue to Step five once you have the code scanned.
Step five will ask you to test your Boilerkey device activation, try to log in using either your PIN#,push (####,push) or PIN#,CODE (####,######).

When the page confirms the completion of setup, your device setup is complete.

If you HAVEN'T already enabled your Boilerkey Self-Recovery Tool on the Boilerkey home page:

The ITaP Customer Service Center is not immediately reachable 24/7/365, so to maintain your ability to log in, you should register for Boilerkey Self-Recovery.

To register for Boilerkey Self-Recovery once you're able to log in again visit https://www.purdue.edu/apps/account/flows/BoilerKey and select "Enable BoilerKey Self-Recovery via text messaging (e.g., you have a new phone, you need a new physical token)" on this page and confirm you cellphone number via text.

In the meantime, please call into our 24/7 ITaP Customer Support Center at (765) 494-4000\

Please listen to the recorded message and press the appropriate number based on your circumstances.

Leaving a voicemail will not move your issue towards resolution, please stay on the line to speak with an associate.

Thank you,

<<NAME>>

ITaP Customer Service Center
www.purdue.edu/goldanswers

For Tech Support:
West Lafayette: itap@purdue.edu or (765) 494-4000 24/7 support
Purdue Northwest:  csc@pnw.edu or (219) 989-2888
IUPUI:  ithelp@iu.edu or (317) 274-4357
Purdue Fort Wayne:  helpdesk@pfw.edu or (260) 481-6030