This guide is not intended to create a contract of employment, nor is it intended to serve as a substitute for ongoing communications between Representatives, Supervisors, Specialists, and Leadership. As the Customer Service Center continues to change to meet the needs of our customers, we will change or revise the policies in this guide. Whenever possible, we will attempt to notify staff in advance of these changes.
Staff Suggestions Are Welcome
Your input is extremely valuable. We want to encourage individual initiative and the exchange of ideas and we want staff to present suggestions for the improvement of operations, constructive ideas that might help solve a problem to improve operations or procedures or make the Customer Service Center a better place to work. Criticism can mean a learning experience for us. Examples of suggestions include but are not limited to:
- Increased efficiency in job functions or activities.
- Improvements in the quality of customer service.
- Methods for reduction of waste.
- More efficient uses of space.
- Methods of making work areas safer, cleaner or more comfortable.
- Improvements in Customer Service Center policies.
- Methods to more efficiently and effectively train Representatives.
Staff should forward any suggestions to cscleadership@purdue.edu.
Purpose of This Manual
The purpose of this manual is to introduce staff to the policies and procedures related to their jobs. Information is also provided to help staff become familiar with other aspects of Customer Service Center operations indirectly related to their work. Due to the nature of our business, information needs to be updated periodically.
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