NOTE: WebEx is only available for full time staff and faculty. Students and contract workers are not able to use WebEx.
WebEx Teams Getting Started – PC and Mac
• If you are a call center agent working remotely, sign into Purdue VPN. Instructions are provided in the link below. If you are not a call center agent or working on campus, VPN is not required. https://www.itap.purdue.edu/newsroom/200318_usewebvpn2.html.
• Make sure WebEx Teams is installed on your computer and that you have a headset. CSDS machines currently do not have it available in SCCM. Personally owned machines can download the software in https://www.webex.com/downloads.html/.
• WebEx Teams (and Finesse if you are a call center agent) MUST be running on the local computer you are using. NOT your remote computer in the office.
• Launch WebEx and sign in with your alias-based email address
• You must use your BoilerKey credentials to sign-in.
• After logging in first time on the campus network or over VPN, WebEx will default to controlling your desk phone. You must manually change it to soft phone mode. Enter softphone mode by clicking the phone icon and then the drop down arrow as shown in the screenshot and choosing Use My Computer as the device for calls.
• If you have more than one line assigned, you should see your personal office number as well any others added to your account in the line selection box. Whichever line is selected in this box is the line WebEx will use for an outgoing call. If you are a call center agent, you should select your call center line if returning a call to a customer. All lines configured will ring in if called. They do not need to be selected first.
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