IOC Training

Observe Alarm  Call Admin  Send Email  Log it

Confluence Wiki – IOC Articles - Please Read Thoroughly and Consult Often. 

https://wiki.itap.purdue.edu/display/itapcsc/Event+Management

Desktop/Workstation set up.

        On your workstation:

• Email (either Outlook or Outlook Web App)
• IOC Log
• Xymon
• Footprints
• Grafana

        On the monitoring computers:

• Grafana
• UC4
• Metasys Monitoring
• Struxureware Setup and Monitoring Procedures
• Siemens

 Now what? Alarm going off. Who to contact.

• Service Offering/Escalation/On-call Info in WIKI – Admins phone & email info
• Consult Wiki and look up info about which particular Monitoring App is giving an alarm.
• Can reference IOC log.
• After you find who to call and call them, send follow up email and then log it.
• Other monitoring situations (NOC ((emails)), Struxureware Surveillance)
• Footprints<RFC’s (Daily Change Report) – Look at every day to see what maintenance is being done.

IOC: Global Service Alert Process

• This in case of a campus wide outage. 

Keys 

Admins will need keys to buildings on campus from time to time.