Retired - 03/23/2023 - SAP Check Printing

The checks from SAP print periodically on the Xerox printers. Sometimes there are problems with the printing system that the IOC will help with.

Access to print server

Use SecurCRT or some other SSH Client to connect to lpvsapprnt01.itap.purdue.edu

Basic commands on print server

list all status information for the available print queues

lpstat -t

list all print jobs that have completely spooled over to the printer

lpstat -W completed -t

Troubleshooting

If you get a Spectrum alert about connectivity being lost to one of the printers, or if Xerox calls or emails that they have no print jobs waiting in the morning, then check the status of the queues with: lpstat –t

Here’s an example of when a queue could not connect to a printer: 

[autopca@lpvsapprnt01:PRODUCTION:/load/PROD/interfaces/esaso_ipf_osor_in]$ lpstat -t
scheduler is running
system default destination: OnePurdue
device for OnePurdue: lpd://72.12.193.9/OnePurdue
device for PRSV4127_PCL3_PARKING: lpd://72.12.193.9/parking
device for PRSV4217_PCL1_PARKING: lpd://128.210.182.239/parking
device for PRSV4217_PCL2: lpd://72.12.193.8/OnePurdue
device for PRSV4217_PCL2_PARKING: lpd://72.12.193.8/parking
device for PS_CHECK1_9050: lpd://72.12.193.10/PS_CHECK1_9050
device for PS_CHECK2_9050: lpd://72.12.193.11/PS_CHECK2_9050
device for Xerox4127: lpd://72.12.193.8/OnePurdue?reserve=yes
OnePurdue accepting requests since Sun 08 Nov 2015 04:02:10 AM EST
PRSV4127_PCL3_PARKING accepting requests since Sun 08 Nov 2015 04:02:10 AM EST
PRSV4217_PCL1_PARKING accepting requests since Sun 08 Nov 2015 04:02:10 AM EST
PRSV4217_PCL2 accepting requests since Sun 08 Nov 2015 04:02:10 AM EST
PRSV4217_PCL2_PARKING accepting requests since Sun 08 Nov 2015 04:02:10 AM EST
PS_CHECK1_9050 accepting requests since Mon 09 Nov 2015 07:25:11 AM EST
PS_CHECK2_9050 accepting requests since Mon 09 Nov 2015 07:25:08 AM EST
Xerox4127 accepting requests since Sun 08 Nov 2015 04:02:10 AM EST
printer OnePurdue is idle.  enabled since Sun 08 Nov 2015 04:02:10 AM EST
printer PRSV4127_PCL3_PARKING is idle.  enabled since Sun 08 Nov 2015 04:02:10 AM EST
printer PRSV4217_PCL1_PARKING is idle.  enabled since Sun 08 Nov 2015 04:02:10 AM EST
printer PRSV4217_PCL2 is idle.  enabled since Sun 08 Nov 2015 04:02:10 AM EST
printer PRSV4217_PCL2_PARKING is idle.  enabled since Sun 08 Nov 2015 04:02:10 AM EST
printer PS_CHECK1_9050 is idle.  enabled since Mon 09 Nov 2015 07:25:11 AM EST
printer PS_CHECK2_9050 now printing PS_CHECK2_9050-6933.  enabled since Mon 09 Nov 2015 07:25:08 AM EST
        Attempting to connect to host 72.12.193.11 for printer PS_CHECK2_9050
printer Xerox4127 is idle.  enabled since Sun 08 Nov 2015 04:02:10 AM EST
PS_CHECK2_9050-6933     AUTOPCA        2145280   Fri 06 Nov 2015 09:21:05 PM EST
[autopca@lpvsapprnt01:PRODUCTION:/load/PROD/interfaces/esaso_ipf_osor_in]$

Note the red text shows that the queue is attempting to connect to the printer.

The green text is a print job waiting to be sent to that queue’s printer.

Basic troubleshooting steps would be to restart the queue and then, if need be, have Xerox restart the printer:

disable the queue with this command:

/usr/sbin/cupsdisable PS_CHECK2_9050

then enable the queue with this command:

/usr/sbin/cupsenable PS_CHECK2_9050

If the print job does not begin spooling to the printer and it still has trouble connecting have Xerox personnel restart the printer.

After they restart the printer check the queue. You may have to restart the queue again.This may have to be repeated more than once.  On a few occasions it has been necessary for Xerox to reseat the network cable on the printer. 

When the queue reconnects you will see it spooling over with a percentage of completion. If it is a small job it will just disappear from the queue. You will then have to check the completed jobs list. Confirm with Xerox that once the job is gone from the queue that they are printing something on the corresponding printer.

All printers connected and no print jobs waiting will look like this:

[autopca@lpvsapprnt01:PRODUCTION:~]$ lpstat -t
scheduler is running
system default destination: OnePurdue
device for OnePurdue: lpd://72.12.193.9/OnePurdue
device for PRSV4127_PCL3_PARKING: lpd://72.12.193.9/parking
device for PRSV4217_PCL1_PARKING: lpd://128.210.182.239/parking
device for PRSV4217_PCL2: lpd://72.12.193.8/OnePurdue
device for PRSV4217_PCL2_PARKING: lpd://72.12.193.8/parking
device for PS_CHECK1_9050: lpd://72.12.193.10/PS_CHECK1_9050
device for PS_CHECK2_9050: lpd://72.12.193.11/PS_CHECK2_9050
device for Xerox4127: lpd://72.12.193.8/OnePurdue?reserve=yes
OnePurdue accepting requests since Sun 22 Nov 2015 04:02:10 AM EST
PRSV4127_PCL3_PARKING accepting requests since Sun 22 Nov 2015 04:02:10 AM EST
PRSV4217_PCL1_PARKING accepting requests since Sun 22 Nov 2015 04:02:10 AM EST
PRSV4217_PCL2 accepting requests since Sun 22 Nov 2015 04:02:10 AM EST
PRSV4217_PCL2_PARKING accepting requests since Sun 22 Nov 2015 04:02:10 AM EST
PS_CHECK1_9050 accepting requests since Tue 24 Nov 2015 11:10:16 AM EST
PS_CHECK2_9050 accepting requests since Tue 24 Nov 2015 08:12:12 AM EST
Xerox4127 accepting requests since Sun 22 Nov 2015 04:02:10 AM EST
printer OnePurdue is idle.  enabled since Sun 22 Nov 2015 04:02:10 AM EST
printer PRSV4127_PCL3_PARKING is idle.  enabled since Sun 22 Nov 2015 04:02:10 AM EST
printer PRSV4217_PCL1_PARKING is idle.  enabled since Sun 22 Nov 2015 04:02:10 AM EST
printer PRSV4217_PCL2 is idle.  enabled since Sun 22 Nov 2015 04:02:10 AM EST
printer PRSV4217_PCL2_PARKING is idle.  enabled since Sun 22 Nov 2015 04:02:10 AM EST
printer PS_CHECK1_9050 is idle.  enabled since Tue 24 Nov 2015 11:10:16 AM EST
printer PS_CHECK2_9050 is idle.  enabled since Tue 24 Nov 2015 08:12:12 AM EST
printer Xerox4127 is idle.  enabled since Sun 22 Nov 2015 04:02:10 AM EST
[autopca@lpvsapprnt01:PRODUCTION:~]$

On a rare occasion a print job may become lost.  If Xerox says they have an incomplete print job and the queues are empty (as above) then the print job will have to be recreated.In this case, contact Production Control for assistance.

Escalation

If connectivity between the print queues and the printers cannot be reestablished via the basic steps outlined above then the issue will have to be escalated.

Contact LS Operations Management so that they may coordinate the troubleshooting effort with the appropriate groups: ITaP Unix ITaP Networks (VPN tunnel provided by third party affiliate Wintek ) Xerox

Xerox contacts

Office: 765.494.2006
Shipping: 765.494.2009

Team email address:
purdueprintdigital@xerox.com

Contact when troubleshooting connection to the network at Xerox.
Tony Hayden
Cell: 765.532.2682
Email: Anthony.Hayden@xerox.com