The leadership team for the ITaP Customer Service Center is as follows:
Dr. Gerry McCartney (Vice President for Information Technology and System Chief Information Officer) - The Office of the System Chief Information Officer reports to Purdue’s Office of the President and develops and delivers world-class computing, digital and data resources to Purdue faculty, staff, and students. They are responsible for the management of Purdue data and IT resources at the West Lafayette, Calumet, North Central, and Fort Wayne campuses. On the West Lafayette campus, areas of responsibility include application services; cyber infrastructure for research; IT infrastructure; IT security and policy; academic and classroom technologies; IT customer relations and support; and the Office of Institutional Research
Gary Desai has served as Purdue University's vice president for information technology and system chief information officer since December 2018. He heads Information Technology at Purdue (ITaP), Purdue's central information technology organization, and provides leadership for the University's academic IT units and IT on the regional campuses.
Julie Kercher-Updike (Associate Vice President for IT Process Management, Deputy CIO) - Responsible for the strategic vision of the ITaP Customer Service Center as part of the Process Management unit of ITaP.
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Dan Rhine (Service Desk Manager) - Responsible for the daily operation of the ITaP Customer Service Center.
Jenn Murray (Service Desk Supervisor - 2nd Shift) - Responsible for 2nd shift operations of the ITaP Customer Service Center.
Sean McLane (Service Desk Supervisor - 3rd Shift) - Responsible for 3rd shift operations of the ITaP Customer Service Center.
Ann Sheetz (Service Desk Coordinator) - Responsible for the supervision of Representatives and training of CSC staff.
The official organizational chart of IT Process Management can be found at https://www.itap.purdue.edu/about/customer.html