The leadership team for the ITaP Customer Service Center is as follows:
Dr. Gerry McCartney (Vice President for Information Technology and System Chief Information Officer) - The Office of the System Chief Information Officer reports to Purdue’s Office of the President and develops and delivers world-class computing, digital and data resources to Purdue faculty, staff, and students. They are responsible for the management of Purdue data and IT resources at the West Lafayette, Calumet, North Central, and Fort Wayne campuses. On the West Lafayette campus, areas of responsibility include application services; cyber infrastructure for research; IT infrastructure; IT security and policy; academic and classroom technologies; IT customer relations and support; and the Office of Institutional Research.
Julie Kercher-Updike (Associate Vice President for IT Process Management, Deputy CIO) - Responsible for the strategic vision of the ITaP Customer Service Center as part of the Process Management unit of ITaP.
Rick Rodriguez (Director, IT Service Management) - Responsible for the strategic direction of the ITaP Customer Service Center, ResNet, Software Distribution & Licensing, and the IT Service Management Office.
Dan Rhine (Service Desk Manager) - Responsible for the daily operation of the ITaP Customer Service Center
Jenn Murray (Service Desk Supervisor - 2nd Shift) - Responsible for 2nd shift operations of the ITaP Customer Service Center
Sean McLane (Service Desk Supervisor - 3rd Shift) - Responsible for 3rd shift operations of the ITaP Customer Service Center
Ann Sheetz (Service Desk Coordinator) - Responsible for the supervision of Representatives and training of CSC staff
The official organizational chart of IT Process Management can be found at https://www.itap.purdue.edu/about/customer.html
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