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The leadership team for the ITaP Customer Service Center is as follows:

Image Removed  Dr. Gerry McCartney (Vice President for Information Technology and System Chief Information Officer) - The Office of the System Chief Information Officer reports to Purdue’s Office of the President and develops and delivers world-class computing, digital and data resources to Purdue faculty, staff, and students.  They are responsible for the management of Purdue data and IT resources at the West Lafayette, Calumet, North Central, and Fort Wayne campuses.  On the West Lafayette campus, areas of responsibility include application services; cyber infrastructure for research; IT infrastructure; IT security and policy; academic and classroom technologies; IT customer relations and support; and the Office of Institutional Research.

Image Removed  Julie Kercher-Updike (Associate Vice President for IT Process Management, Deputy CIOImage Added  Karl Browning was named Purdue's vice president for information technology and chief information officer in May 2019. He heads Information Technology at Purdue (ITaP), the central IT organization on the flagship West Lafayette campus, and provides leadership to campus distributed IT units while also serving as the CIO for the Purdue system.


Image Added Dwight Snethen (Executive Director, IT End User Experience) - Responsible for the strategic vision of the ITaP Customer Service Center as part of the Process Management End User Experience unit of ITaP.


Image Removed  Rick Rodriguez Image Added Bob Geswein (Director, IT Service ManagementExcellence) - Responsible for the strategic direction of the ITaP Customer Service Center, ResNetCommunication, Relationship Management, Software Distribution & Licensing, and the IT Service Management Office.


Image RemovedImage Added  Dan Rhine (Service Desk Manager) - Responsible for the daily operation of the ITaP Customer Service Center.


Jenn Image Added Jenn Murray (Service Desk Supervisor - 2nd Shift) - Responsible for 2nd shift operations of the ITaP Customer Service Center.


Image Removed  Sean McLane VACANT (Service Desk Supervisor - 3rd Shift) - Responsible for 3rd shift operations of the ITaP Customer Service Center.


Ann Image Added Ann Sheetz (Service Desk Coordinator) - Responsible for the supervision of Representatives and training of CSC staff.


The official organizational chart of IT Process Management can be found at https://www.itap.purdue.edu/about/customer.html