Cisco WebEx/Jabber - Softphone Warm Transfer Process & Protocol

7/12/2021 - Updated. Existing document only contained information about "How to transfer a call" just covering content like what buttons to press. Nothing about the actual protocol or etiquette of transferring a call resulting in a lot of 'luke-warm' transfers. Document has been updated to include this content. - Adrianne

7/7/2022 - Updated to cover WebEx and Jabber